Our family had been saving our hotel points excited to book a future 5 day trip with our swimsuits. Unfortunately we all arrive at hotels for different reasons. I selected this hotel because it said it had a pool and hot tub. I hoped this could provide my wife and young kids a place to relax while I took care of my father’s cancer on our visit from Portland since they didn’t have a car. The hot tub was out of commission when we arrived. I called Marriot guest support to see about another hotel with a hot tub but they didn’t have any available. They suggested the manager could offer a better resolution than an 8,000 point refund. (Which is not even 20% of points for a one night stay) The manager never reached out during our stay. After getting home and leaving a review they sent an email that said “Sorry it’s out of our control if something is broken.” The reason for the negative review is that when I reached out to Marriott for a resolution. They informed me that the manager had said they offered a refund and to cancel the rest of our reservation. That it was out of their hands to fix because this marriot is a franchise and they don’t run it. To be clear, The manager did not offer a refund or a cancellation. “That’s just a general manager making stuff up covering themselves for not following up. A shoutout for all the great staff at this location but I can’t leave a positive review for dishonest management and we will canceling the marriot credit card.

Not a five star, but they do understand service. Michael and Jeremiah have been great in my experience, I’m sure other employees are too. Really remember your name and understand that giving a bit makes you so much more likely to come back. Facilities are solid, but even with that they are already starting renovations to make it even better! There might be a few fancier places up here, but they really understand the service they are providing and it is more than appreciated.

This is a phenomenal hotel with the best staff around town! I stay here often for work and have never had a bad stay. Located near a grocery store pizza place and other eateries you can't go wrong with this hotel.

We had been there for two weeks on an insurance stay after a fire in our building. Maid came in on Saturday morning and told us to leave while she cleaned, and they kicked us out when we asked her to simply skip that days cleaning. I mean we were resident guests, where were they expecting us to be on a Saturday morning? Most of plugs didn’t work, bath room is extremely small, rooms are designed for young couples that don’t have kids or business travelers who are traveling alone. Laundry room is available, but outrageously expensive.

I absolutely love this hotel and their staff! The hotel is very well maintained and clean. I have had the pleasure of getting to know the manager, Michael. Also, Jeremiah, Beverly, Andre, Christinia, John, and Justin. Everyone is friendly and kind. They go above and behind to make sure your stay is as comfortable as possible. Michael (GM) is always helpful and takes time to talk with you and give you suggestions on places to go. John, the maintenance man, does a great job of keeping the sidewalks and handicap parking area clear! Jeremiah is usually at the front desk in the afternoon and always smiles and actually makes it a point to remember your last name when greating you! Andre can be found in the evenings, making sure whatever problems you have are met. Sometimes, you can catch him actually running the hall after something someone needs. Christina is one of the hotel housekeeping representatives and really takes care of the guests and makes sure their rooms are cleaned and well stocked. Beverly is also someone that was very sweet to cater to me with conversation at Thanksgiving no less. Lastly, Justin, housekeeping inspection services ( I am giving him this title because he is always asking if I need something) has played an amazing role in helping keep my hotel suite fresh, clean and well stocked. He takes pride in his work and the people he helps. He has listened to me, confided in me, and actually had a great idea for the hotel and their handicap parking! He truly embodies customer service, friendliness, and Marriott's "People First" way of thinking! The staff at TownePlace are truly great and interesting people. This is my second time staying here and it surpassed my first time by a million! Thank you so much to everyone for making my stay here feel like home!