Embassy Suites by Hilton Flagstaff

Friendly service, clean room, got bonus suite unexpectedly!

Very neat and quiet, breakfast was awesome, made to order omelette! everything we needed to take care off, were all nearby. Thank you.

Everyone very pleasant and clean

When I arrived at the time I was supposed to check in I had to wait 3 hours in the reception area because my room was not ready, when I finally got the room with 2 beds 2 rooms, the armchairs in the living room were so dirty that it was disgusting to sit, the bed sheets with yellow stains, the walls of the shower dirty. The time they give you for the included breakfast is so short that people are crowded and you have nowhere to sit.

excellent breakfast

First of all, I do want to note that the staff was friendly and kind and were doing the best they could. The facilities definitely need some renovation as the overall experience was much less than what I expect from an Embassy Suites. They ran out of towels, the fridge didn't work, the heating system would keep blowing hot air even when it shouldn't, etc. There were several issues that made for it to be an experience that was below my expectations, especially for the price point. The breakfast was solid, however, there was not enough seating to serve the guests.

The hotel is ok the room is kind of outdated with an old carpet that was smelly on top of that the room service didnt clean the bathroom during a 3 night stay and didn't replace dirty towels, we have to go and ask the room service once we were back for the clean ones

The carpet is old/dirrty/ripped. The mattress is old/sunk in the middle. Housekeeping doesn’t clean for the second day stay! Took out the dirty towels but not replace them! We have to go to front desk to ask for towels/toilet paper etc. We reported the light not working as soon as we arrived, was told that it’s too late to have a new bulb, but the next night it’s still not replaced!!!

I thought rooms were renovated based on the pictures. I did not feel comfortable. Priced too high for an old dated hotel. Couch fabric was torn.

It fits my needs

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Breakfast is excellent.

It was terrible, way over priced for how run down and dirty it looked, the furniture was old and falling apart, fabric was dirty looking & torn, and the beds were hard. Slept terrible it was noisy with the loud traffic going by outside and every time a person in the room next to us used there bathroom it was so loud it sounded like construction going on next door. Worst stay I’ve had anywhere, especially for how over priced it was! It should have been Motel 6 price. Very disappointed!

The property was okay and in a good location but outside the trash cans were full the entire weekend, never picked up for 3 days! The hotel is on the older side which we don’t mind but it was dirty! The room carpet and furniture wasn’t clean especially the bathroom! I had to disinfect everything and clean! I was too embarrassed to ask to be moved. The price was okay but on the expensive side which should be because they don’t seem to take well care of the hotel. The other issue we experienced was the elevator not working and when we asked the front desk the lady said “oh yeah that is normal. Sometimes our elevator stops working and it needs to be reset but we have stairs”. I stood there with my hands full of bags and my kids…. I literally had to ask her “so will it get fixed”? And she hesitated to respond so I just said: “can you please call someone”? I have two kids and grocery bags and we’re on the 3 floor so we can’t do the stairs. She finally said yes and it hit fixed in about 30 mins. But serious okay I had to ask her?! Wow The only thing nice was again the location and the fact that they give you two complimentary drinks to 2 adults if checked in with the exception of the day you checks out.

The staff was very nice, but that is where it ended. The grounds were cluttered with trash. The common areas of the hotel were filthy, trash cans over flowing, dirty carpets. Our room, the furniture was stained, frayed and worn out. The floors were dirty, the tile in the bathroom was grimy. Very disappointing for the amount we paid. Also, the hotel does do ‘cash’ transactions, but refused to accept cash for their little store. There was no sign that it was cashless. Unacceptable to not accept legal tender for goods. Will not be staying here again.

The propert and room were in disrepair. Dirty room, broken furniture, no soap in room, hot watwr at bathroom sink wouldnt turn off among general dirtiness. There was a randok aock from previous guest still on the floor indocating itbhad not been vacuumed or cleaned before oir arrival. Toiler seat was broken. Chair at deak was broken and my 79 year old mom almost hurt herself sitting down when it collapsed underneath her. Will never stay there again or recommend this hotel.

Lots of kids. Went for a peaceful getaway but wasn't what I expected

👍

A quick one night trip. Convenient location!

Great service