Extended Stay America Select Suites Providence Airport

Good

I was not allowed to check in due to my skin color. The staff there made up a fake incidental fee that is not mentioned in the policy or welcome letter when I booked with Expedia I reached out to customer service for extended stay. They also confirmed that was not a part of their policy, I was told to go load money on my card by your front desk clerk and then when I got back, she still denied check in and i was kicked off of the property by threatening me with police. I was bullied by your staff lost hundreds of dollars and had to stay at another hotel that was absolutely horrible but thank Goodness because if not, I would have been outside in the cold freezing because your staff decided they just did not want to service me for no reason. The staff also made up a fake lobby, closing time of which didn’t matter because I came back from an ATM at which should have gave me enough time to complete my check-in. I’m just in shock. I was in fear for my life and my freedom. Your staff used their white privilege in order to make me feel as small as possible. i never cried so much

The beds were very comfortable and the room was clean.

Let me start by saying upon entering the room, it smelled like someone had been living in there for a month. There were doors opening and closing all night long into the wee hours of the morning. The smell of marijuana was overwhelming!! I paid a $100 incidental fee upon check in for incidentals, such as smoking in the room, yet individuals we're able to smoke in the hotel. The cast of characters staying in this hotel left the bit to be desired. Yelling, screaming, run running up-and-down the halls, banging on doors, slamming doors it goes on and on. Upon returning to my room at midnight one night. Due to my work schedule, my key would not open the door. I called the hotel number and was told that no one was on site and that someone would be duspatched and would be on their way within 15-20 minutes. Had someone been assigned to the hotel 24 hours like most hotels, they may have been able to put a stop to the smoking in the room, running, yelling, screaming and the slamming of doors. I will never stay at this hotel again!

The front desk is open only from 10 AM to 10 PM. That means late check in requires over half an hour for a staff member to come and let you in and give you keys. It also means that if you don’t have your own pots, pan, silverware, and glasses, you can’t use the kitchen that’s provided until after 10 AM the following day

No issues

It was so so. We were there to visit some friends down the road. We were kept awake by people upstairs from us playing loud music also from a dog barking down the hallway and for people fighting and beating each other up in the hallway. I would like my money back from this stay Other than that I did like your hotel. Just need better manners on your employers and have them be not so rude to customers

Absolutely disgusting, locked outnofbroom and building countless times, manger "sasha" extreme violently aggressive and I will be making sure corporate knows all aboutbwhat I was put through. I have plenty of pictures and video they will jot be happy tonsee.

Check in was fast and easy.

Front desk service was great, just needs to stay while getting work done at home with our pups so it served a purpose but it’s very basic. Should update website regarding continental breakfast

Overall comfortable enough, but basic. Carpets in the hallways were not clean and the floor in the room could have been cleaner around the edges. The sofa bed mattress cover was filthy, but clean bedding was provided so all was well. Staff were friendly and helpful

N/A

It was okay. Hallways was old/outdated. Kinda creaks and dented in some places. Bathroom light i was in was not really lit. You must give 100 accidental deposit that will be reimburse. So i took videos and pictures of the room just in case.

Property in quiet area. Has nice amenities.

There was no hair dryer,tissues,there weren’t anything in the kitchen at all!! No garbage can in the bathroom and no where to get ice. Would not stay there again. But the room set up was nice and the bed was comfortable.

It serve its purpose for an in and out visit.

Hotel is run down , walls are PAPER thin, every step from those in room directly above us could be heard. Children running / yelling in hallway until look ate at night

Very run down. Soda bed was broken. Mattress (if you can call it that) on the sofa bed had springs poking out. Had to ask for linens for the sofa bed even though they knew we would be using it. They also knew we had three people staying in the room but only had towels for one. No water pressure in the shower.

It was good

Courteous staff, very clean, comfortable, quiet, good value.