Extended Stay America Suites Billings West End

Friendly

Needs some maintenance Noisy fan on heater

It was a good price and I would go there again.

Pleasant experience! I’d stay again!

The room was clean and quiet. The only serious cleanliness problem was with the washers and dryers in the laundry room. Overall, the hotel was as expected for a budget priced property in regard to sparse amenities, lack of services or perks on site, room decor and bed comfort plus well worn carpets and hallways. Overall, I was satisfied for the price paid. My only complaint was poor customer service at the front desk by a few employees severe enough to affect my stay. The general manager didn’t possess the skills necessary for his position and I almost went to a different hotel when booking a second one week stay due to his unprofessional attitude. Secondly, the afternoon desk clerk was too busy on her phone or coloring projects to properly acknowledge a guest standing at the desk needing service.

The staff was very helpful and courteous. They were exceptional in making sure my check-in went smoothly without any stresses on my part

Very cheap building, kitchen but nothing in it to do anything with.

Staff member Christopher was very helpful, I give him a 5 star rating.

The bathroom sink would not drain. The windowsills were dusty and dirty, and the hall had an unappetizing smell of some type of cooking.

Attempted to check into the hotel at 11:00pm on 10/24/2024. Of course the doors were locked due to safety, but attempted to dial the 600 number to get assistance but no answer. Attempted to call the hotel off my personal phone and no answer once again.

Old hotel “remodeled” with a new name. Not a safe feeling neighborhood.

Front desk attendant did not know his job; line up for check -in. Building in need of many repairs and/or updating. Room itself was okay but bathroom sink didn't drain properly. Would NOT stay here again.

Easy on off freeway,

Liked the size of the room. Hallways had a musty odour. Noisy fan in bathroom. A packet of oatmeal to be added to a coffee cup with boiling water does not constitute a breakfast. Perhaps better wording would have been to describe this offering.

We were disappointed that there was not a coffee maker in the room. Also there was not an ice machine. The staff at the front desk was very personable.

The staff here is amazing has catered to all my needs. Didnt plan on staying as long as i have i had plans on getting an Airbb but decided against it after my experience with this amazing staff...

It was a decent stay.

It was “ok” but it appears to me the Extended Stay appearance is looking more like Motel 6 with cheaper stuff including the bed. I stayed in the chairs dozens of times when working and was totally impressed. Probably been 5-6 years now and I was not impressed. Likely will seek other accommodations next time. Basically went from a 9-10 to a 5-6.

Clean room. No odors.

advertised as breakfast included, but it was only a coffee bar with a granola bar. no ice machine. place needed a deep cleaning. would not stay there again.