Kim at the front desk was an absolute delight. Her smiling face and warm demeanor were a welcome sight after a long day’s drive.

We enjoyed our brief stay

Everything you want for a getaway.

Clean, quiet, comfortable

The overall stay was amazing the pool was warm and clean the room was amazing and very clean thank you to the service room cleaners, but the beds were so hard me and my husband didn’t sleep very comfortably it was the worst night ;( but the pillows were nice and soft and we loved everything else .

Very clean

Hotel was nice. Lobby was warm and clean. Room was clean. Service was ok. Both times at the pool they were out of towels. Called the front desk, took about 15 minutes to get towels on our 1st pool trip. 2nd trip to the pool, called the front desk twice for towels. Never came, walked back to our room on the 4th floor dripping wet.

The property was nice but it took me over 30 minutes to get checked in with only one person working.

The location was easy to get in and out and it’s close to shopping and restaurants.

Nice restaurant in front of the hotel.

Nice place. But the bed was hard and very uncomfortable

The stay was fine until we went to take a shower the next morning. We found we had zero water pressure to the shower and we were not able to shower. My wife washed her hair in the sink and turned our getaway for our 20 year wedding anniversary into a disappointment hotel wise. Now know I am not a person that spends little on hotels I usually stay at the Grand America while in Salt Lake City so price was not an issue. Hilton has always been good to me. Now when I brought this up to the front desk they were very unhelpful and chose to just tell me they would mention it to the manager when they came in. I hope all the guest did not have tjis same issue and get this same interaction.

Great friendly staff. Extremely clean hotel. Would stay here if ever in Twin Falls again.

enjoyed our stay

Hotel staff was very welcoming. Room was clean, quite and comfortable.

Terrible pillows

Favorite place to stay in Twin Falls.

This hotel and staff was the worst experience of my traveling life. Upon check-in my fiancee and I were discriminated against because we are 2 women in a relationship staying in 1 room with a king size bed. They questioned why were wanted a king sized bed.The next day housekeeping cleaned EVERY room on our floor and after we called to ask for new towels they never came. We then went down to the front desk at 8:30pm to get towels and we were told that our room would be fully serviced the next day at 11am. After leaving and coming back to our room around 4pm we noticed that the bed was made but nothing else was done. We called and the manager, Shelby lied to us and said that they had NOT done our room at all even though someone came in and made the bed but did not put new sheets on. Shelby then came clean and agreed to have someone put new sheets on our bed but only after being caught lying did she do that. After they came to put new sheets on our bed with much attitude and disrespect we heard them talking poorly about us behind the front desk that evening. We called corporate and I have a case number pending. I am expecting a refund in the next 48 hours. Would NOT recommend.

No dining, no cooks, tv not working, reservation messed up, no breakfast, no cooks, no dinners, no cooks. For a Hiltion this experience & facility was unacceptabke. Very poor overall stay atvthis hotel!

Stayed for a night, good clean property