Holiday Inn SAN DIEGO - BAYSIDE, an IHG Hotel

Courteous and helpful staff

I stayed in the older part of the hotel and love its shabby chic vintage feel. Nothing is lacking. My garden view is of the mini golf course. I am glad not to be on the 2nd floor with no elevators. Cafe is very good too.

Stayed her a few times before and keep coming back for the quality of service and attention the staff gives to its guests. I have enjoyed the breakfast and lunch at the Point Loma cafe. Also, their heated pool is a favorite for my kids and it’s very convenient as it’s in the middle of the property.

very clean and nice staff

good place for a night

Make sure you know that the fitness center and the Point Loma Cafe are on property

Great location and the whole staff was wonderful. Only bad point was that Hotels.com said that breakfast was included. Breakfast was in fact, NOT included.

I'll start with the check-in process. There were no rooms available and the check in clerk said they would be one ready in 1/2 hour. We waited 1/2 hour and then she said it would be ready in 1/2 hour. I told her that there can't be just one room in the hotel. She did nothing. Fortunately, another clerk overheard and found us a room. Very poor customer service, never even a "sorry this happened". Then the "tower" was under major construction all through the first floor...dusty, confusing, doors locked, very inconvenient. Never even a possible concession "meal voucher", "room rate reduction", nothing. Again poor customer service. The room itself was reasonable, but not above par. Had to request towels one day, changed coffee maker the next day, not enough seating, just average at best. I also stayed at a Pittsburgh base HI Express and it was average to poor at best. That review will follow. So suffice it to say HI Express did not delight us on this trip.

Amazing staff. Friendly. A bit noisy.

Beautiful property with great staff. The on-sight restaurant really exceeded our expectations-had breakfast and dinner there over the course of our stay and food and service were excellent.

It was great. Airport shuttle picked us up and brought us back no problem. Very convenient.

Front desk staff extremely nice and accommodating! Easy and quick check in. Property is slightly old, room has a partial humidity smell ..

We really enjoyed our stay at the hotel. Very quiet all of the day and night. The front office staff and Especially transportation staff were very accommodating. They took us to some of our tourist's places and also picked us up after we were finished. The only part that we didn't like was the fact that we had to go to Queen size beds in order to have the walk-in shower.

Had a good dinner in the bar while watching the Lions beat Minnesota in football. It was all good..

Great location for early morning trip to airport. Complimentary shuttle. We were in the older building but it was clean and a good bed.

Shuttle service should have set times and more availability to reserve as well as being available on demand.

Rooms are good. Shuttle is very convenient.

The ground while exiting the parking gate needs to be checked and fixed. It can scrape the bumper of a sedan car. On a positive note, the reception staff were very kind and we love that there is a free shuttle to the airport which is very convenient.

Great stay.

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