The staff was first class friendly, knowledgeable accommodating and just delightful. Thank you so much!

Wonderful!!!

Beautiful location and amenities. Renovated room was very comfortable, and every person on staff I encountered was extremely friendly and helpful.

The service was great — everyone was helpful and kind. The infrastructure was not so good! The tv didn’t work and remained stuck on one cable channel… and the shower was VeRY difficult to operate (had to call maintenance to turn the nozzle for the shower)… I’m gen x — not an old woman — and I’ve never been unable to turn on a shower without help in a hotel before.

Excellent

Clean. Great location. Small room. Construction woke me up at 7 am Sunday morning.

Great location, room was a bit tired, older, stained carpet. Hotel was being renovated, so hopefully new paint and carpet. Staff was very friendly and helpful.

While the property was undergoing an upgrade which made parking more difficult (we did obtain on-street), this is a great location for exploring Harvard Square and the room was comfortable. Staff was accommodating in helping re parking. Good overall, could be excellent after restoration.

The property is undergoing some construction at this time. Convenient to Harvard square and room was small and nice.

Elegant feel and very comfort bed. Our room was very small with no room for opening luggage. The staff was very helpful, particularly Ryan. So nice to have espresso and bottled water available all the time.

Great

The flight was delayed, so I was able to check in at almost midnight. The hotel was under construction, so it was very uncomfortable, and when I entered the room, there was a bad smell, hair on the carpet and in the bathroom, and countless stains on the floor, so I went back down and rang the front desk bell, but since it was too late, no one came out, so I just slept that day. The next day, I had a conference early, so I left, and when I came back to the hotel during lunch, I explained the situation, and the staff offered me a discount and a late checkout. My son suddenly got a fever and was sick, so I didn't want to move to another room or hotel so I just accepted and decided to stay one more day. The next day, they said there was no note on the checkout, so I couldn't get a discount or a late checkout, and even though it was clearly the staff's mistake, they were very rude to me. I felt like I was being discriminated against. Before coming to Boston, I traveled to 10 countries in Europe and 5 cities in the US in two months, and this was the dirtiest, most unfriendly, and most uncomfortable hotel I've ever stayed at in my life. I don't know how such a dirty hotel can get 9.0 reviews, and most importantly, the staff is so rude and unfriendly, this is the first time I've ever seen such a hotel. I hope no one ever stays in this hotel again.

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Good location

Useless

Nice small hotel, good for a short stay. Only real amenity was nice coffee in lobby and cold water. Parking lot is not safe for people or cars. Valet was half heartedly offered when it should have been required. Do not self park.

Great location. Very cute boutique hotel

Fantastic value, great stay. I had lived in Cambridge for about six years and moved recently and I needed a one night stay before some friends could host me for a longer duration. This was just perfect for my needs and I could easily have stayed longer very comfortably.

Cute property, great staff and close to the festival I was working.

Small room but very convenient location with lots of restaurants and stores in walking distance. The staff was very nice and helpful giving us many dining suggestions in walking distance.