Hyatt Place Dallas/Grapevine

Young lady at that checked me in was very nice.

breakfast was good, room nice. Hotel had 2 elevators. One was never open and the other was out of service including when we were leaving and had to make several trips up and down 4 stories to get all our luggage down.

For the price point, this place is clean and comfortable and within a short distance of popular tourist areas. The only frustrating thing about our stay was the problem with the elevators during our stay. When we arrived, one of the elevators was already marked off with a closed sign for repairs. After checking in, we go to get on the open elevator , and after clicking any button that we could, we could not get the elevator going. So then we go to the front desk and tell them and they said that they would reset it even though they have already had to for the day. Of course, this is kind of nerve-wracking but we didn't want to carry our suitcases and kid to the 5th floor. When we woke up the next day for the breakfast (which was kinda lack luster), I pressed the button to go down. Nothing happened and there was no sign saying otherwise. I used the stairs and when I came down, the other guests were talking about the elevator being completely down and needing to be fixed. I understand that things happen and things need to be fixed, but this was obviously a problem that was happening prior to our own arrival. There were so many older couples that were having to make their way down stairs that shouldn’t have had to. I just wish management would have addressed this all earlier —- and clearer to their guests

Everything went smoothly when the sole operating elevator went down in the night sometime and wasn't brought back up til around 9:30 a.m. Had to walk down six flights, then back up.

The communication between the hotel and the shuttle driver was in-existent; the elevators kept shutting down; the food for breakfast was mediocre.

Great service

Close to airport

Excellent stay and friendly

NA

The staff was very helpful and friendly

Nothing to like about this place.

Rooms carpet and decor are too old with a musty smell.

Both our beds comforters were what it looked to us like mold I spoke to the general manager he was very polite and helpful helped us checked out right away. There was a cleaning lady who came to the room all mad and worry took one of the comforter and left later we were told they goose feathers but they didn’t let us see when they were cutting it open.

They gave my room away for five people and I had to take a smaller room for the same price

Very helpful, and nice. Front desk guy cool

Love the cleanliness, the fresh breakfast and easy walk to the mall

We reserved a room with 2 Double beds and we were given 1 king bed. When we asked for a different room they said it was all they had as they were fully booked and offered nothing but an assurance that they will email us

It was a nice stay. Grapevine is definitely wirth the visit.

Clean and great service

breakfast area is small and limited seating other than that was great.