My shower never got hot and the service staff was friendly but not as warm and welcoming as places I have stayed

Excellent location. Staff was amazing. Rooms were spacious. There were some stains on the covers and the water was a little brown (possibly from the pipes). But I would definitely recommend this hotel.

Friendly staff and great location! The bed was very comfortable, and there were plenty of power outlets and USB and USB-C outlets for charging all your devices. Highly recommended!

This hotel is in a great location, just steps from the Common, Beacon Hill, close to the north end, etc. My only complaint is that the rooms are so dark…dark grey walls, and not nearly enough lighting fixtures to illuminate the room. I know you are likely going for a moody vibe, but I can’t see myself in the mirror!

The water was completely dirty, apparently there was plumbing work going on. They should have let their customers know prior to avoid using the shower or sink. The room was also dark with barely any lights.

Was a great stay

Overall pretty good. But the construction was a drag and no hot water!

Everything was absolutely great - cleanliness, friendly staff, location was perfect for our needs. The only down side was that we were awoken at 7:30am to the sound of someone grinding or sanding the exterior of the building right outside our window (on the 16th floor). It went on until we checked out at 9. Recommended that they not book rooms in that particular area until the work was completed as it was extremely loud.

We loved our thanksgiving weekend staying at this property. Highly recommend!

Smart, hip, stylish hotel with great modern atmosphere.

The location of this hotel is fantastic.

Fantastic location, excellent staff that were friendly and helpful. The bed was comfortable. The room was extremely small which made it difficult for us, the other thing we weren't fond of was the furniture was not functional, no dresser, only 1 drawer in the closet, lighting was poor. Closet and shelving were painted black, with the limited lighting in the room it was hard to see.

This is an immaculate property at a great location—close to the Boston Common. We went to a show at the Colonial Theatre, and the walk was only 15 minutes. Nate at the front desk was incredibly friendly and helpful! He made us feel so welcome. This is a wonderful hotel!

This property was exceptional. The location is ideal, staff was kind and courteous and the hotel was pristine. Zero complaints or cautions from this family. We were able to walk everywhere we needed and loved the location of this hotel ! If we needed an Uber for any reason it was less than $10. The staff was always ready to serve and assist and we couldn’t be happier . Thank you and we will be back !

Rude argumentative manager, room had no heat or hot water. Tub was dirty.

I arrived late night but could check in smoothly while they had been troubled with room key system in that day. The room was clean, comfortable and had good amenities.

Perfect place !!!

Really nice staff!!

Very friendly staff. Great location. They went above and beyond for us. We will absolutely return. The hotel is clean, albeit the room showed a few small signs of wear and tear (completely in the realm of acceptable) such as the bathroom door handle being a bit loose/sticking and the drain plug coming completely out. The in-room snack items are a bit pricey, but that is completely standard. The Nespresso machine was free and stocked for us with fresh supplies each morning. Beds were comfortable. No complaints. I cannot overstate how friendly the staff was though. 10/10.

Great location and first class service