Microtel Inn & Suites by Wyndham Conyers/Atlanta Area

The property had my reservation for several months. They even sent me a text the day before the reservation for me to check in. After traveling all day, they weren’t even open. The parking lot was empty and a handwritten sign to call to “check in” led to a number that would only text and not talk on the phone. They offered to send me another hotel but I’d have to pay for it. Expedia made the situation right

For starters, I booked and checked in online thru hotels.com for a Microtel that was knew in the same city. Arrived and total construction was in progress and the hotel staff directed me to Hawthorn which is their sister hotel. She stated if I go there my reservation will be honored. I get there and the staff was no help, the reservation was not honored and I had to get hotels.com involved and they helped me swap recservations. Hawthorn was filthy, I had dead Bees all on the window pane. The refrigerator was leaking water over the floor. The staff did not respond to fix it. No towels, the entire building didn’t have any ice and the staff just laughed at me after sending me on this wild goose chase. They were not friendly nor accommodating. Then they have a ton of cats roaming the parking lot. When I woke up the next day it was five of them on top of my truck. Very disgusting hotel. I will never return that hotel again.

The hotel room was terribly dirty, trash on the floor and dirt on the surfaces. Breakfast food was expired. Beds were the only thing clean. Would have found another hotel if we weren’t moving in a 26’ U-Haul and exhausted.

Did not say that the hotel was under renovation had to walk up four flights of stairs. The room was not comfortable. All the beds are not comfortable. The bathroom was OK but the sink is very small. There’s no dryer in there because they’re renovation and we were very displaced, and, I had a wreck yesterday and they wouldn’t give me any of my money back at all so very displeased with this place will never say again, and will not recommend this place to anybody

Very friendly staff.

We walked in. It was completely disgusting and reeked of weed. We walked into the room and walked right back out. We expect a full refund.

My room had ants inside the window sale and they crawled all over my bags and stuff and the ants will crawl all over the desk next to the wall by the TV so me not knowing that it was ants crawling everywhere I was getting bit and the floor was dirty the carpet was not clean they had a company to clean the carpet and they did not do their job they had throw up on it the bathroom smell like piss and it was saying cockroaches coming out the back of the refrigerator I cleaned my own room I told the lady that the floor was not clean I was supposed to get moved to a new room but I never did I just swept my own room and ask got new sheets and some spray and sprayed everything down a couple times and wiped it all off I did not get my deposit back so I'm still waiting on that I called today to try and get my deposit back a Indian man answered the phone and and as I expressed to him what happened with my deposit as I was trying to get it back he hung up on me and he was very rude I told the person at the front desk that it was a car washes and come out the back of the thing I had one inside a cup she looked unbothered and another employee took pictures of the carpet and send it to the owner so he knows my room was dirty and then offered to compensate me in any type of way for a sleeping in 8 days in the same room and having to cleaning myself I also have pictures

The hotel is false advertising.. There’s no breakfast.. No phone in the room.. no trash can in the room..The air conditioner barely works.. They said the don’t have small fridges anymore and only a few rooms have a microwave.. The Tv Wi-Fi didn’t work for most of our stay! They have old nasty carpet in the room! The ceiling needs repair.. So not worth a hundred a night! I need a refund!

They charge a damaged fee of $75 for smoking on the property or damaging anything on the property because the property is going to damage with no ice machine available on any floor very disappointed thing

They advertise breakfast, but it’s just nutrigrain bars and bottled water. The carpet in the room itself was sticky, the tv didn’t work, the mini fridge was actually a freezer, the shower drain was stopped up, and they charge a surprise $75 incidental fee when you check in. Ultimately if you need a place to sleep for a night or two, it’s okay, but don’t book it if you expect a hotel breakfast and getting your money’s worth. It’s pretty garbage all around.

The people are friendly and the place is accessible, but it would be good if they remodeled the hotel

Unfortunately my trip was cancelled due to Covid. Maybe I should have been irresponsible and brought Covid to the Microtel Suites , otay voiday ayingpay nuay eesfay.

This hotel was in absolute poor condition. We tried 3 rooms to find one without mold. Stains on the mattress and bed spring, peeling paint, broken drawers, it was really sub par. No ice machine, poor internet, moldy smelly. The only highlight was front desk did their best to be accommodating.

We booked a room here for 1 night, so that we could rest before heading home. Upon arriving the front desk person told me that our room had been given away. They gave us another room, but the room was filthy. We had our child with us, so there was no way that we were going to subject him to that filth. Instead of asking for a different room we just decided to make the drive back home although we were extremely tired. The staff did explain that the hotel was undergoing some renovations, however that does no explain the cleanliness of the hotel overall. The front desk clerk was nice, so that was a plus. However, I do not advise anyone to book here.

This hotel is unsafe. The rooms had cigarette stains on the bathroom vanity and bathtub. I do not recommend this hotel.

Hotels.com didn’t confirm our room. Drove 14 hrs to find out we didn’t gave room at 2am. Garbage!

Great location I did feel safe overall. They are doing some remodeling in the hotel, which you can definitely notice in the room and hallways, but there was no noise whatsoever and staff was very friendly. Beds were comfortable. Sheets were clean and AC was great!

I paid $120 for our hotel room they advertised that they had free breakfast and they said they had ice as well as the gym but none of these things were there. Also had a worker from the desk come to our room and knock on the door to ask if we had jumper cables and freaked us out as we were two females

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The condition of the hotel should be destroyed, it had a bad smell, I was able to look at 3 rooms on the bottom floor & 3 on the top floor. One of the rooms on the bottom floor bath room at water on the floor. The hall way rug had patch missing. The drink machine was out of order. The kitchen at boxes on the floor, it was not clean & I would not feed a dog in this place. Out side had cats & it had a bad smell I will not type any more, this was not a nice place to stay. The best thing, was the clerk that was on duty that night, he was so nice he walked with us to all of the room. I was will to stay because of him. But I could not do it because the place was just that bad. I'm sorry if it do not sound right or I missed spelled so words, I'm sorry but I'm upset that young man had to work in that hotel in those conditions.