Quality Inn Broken Arrow - Tulsa

The room door would not open, even with front desk master key. We stayed for two nights and had to have the front desk open the door every time. They kept saying they would fix it, but didn't. The bathroom light made a terribly loud buzzing/screaming sound every time the switch was on. We requested to change rooms multiple times due to these issues and kept getting a runaround answer. We realized we left an important item and called the front desk for help and asked to pay to have them ship the item to us as we live 5.5 hours away. The front desk attendant rudely stated that they dont do that. Do not stay there for any reason.

Hotel was kind of outdated, and the night worker was rude. I mean I don’t mind paying a deposit but $100 I mean I’ve never been charged that at a nicer hotel before. This place wasn’t even worth the $99 I paid for the room. Worker tried telling me it was mandatory at every hotel, but I stay in hotels a lot almost every weekend and $25 is the most that’s ever been charged. Then was told that I couldn’t have 5 people sleeping in my room and that my son being so young didn’t count, and that even with him it could only be 2 adults and 2 kids, (which is Carly what we had was 2 adults and 2 kids) she then turned around and said that they are strict there and that if it were anyone else they would have to charge me $20 or so extra for an extra person. I do understand that but I’ve never been charged extra for an extra person and she just kept contradicting herself. To be honest my family and I will never be back there to stay again. Considering we spend almost every weekend in hotels for travel ball I will stay away from this hotel chain all together. I will say the guy upon check out was much nicer and didn’t give us any problems.

I know it is a cheaper hotel but it’s the first one of this chain where I was worried about bed bugs.

Great for the price

There was no available beverages or snacks, and the ice machine was nonexistent. There was no secondary lock on my door.

We were on a 30 day trip and chose places with a breakfast and when we got there a sign was posted that there was no breakfast. When I asked I was told it had been for awhile. Then remove it from the site.

The front desk people were so rude to us. The house keepers are very rude. They would knock on our door everyday we were there demanding to clean the room with such disrespect. I’m literally disgusted with this hotel. When I came and got my 100 despot back the guy literally took his time and told me how bad I left the room which was not true at all. I keeped it clean as a whistle the only reason why they thot that because they didn’t like dogs at all and mine were service animals

The staff was excellent and the rooms were clean. The only complaint I would have is the bed was a little uncomfortable. The price was right and close to everything I needed

Wonderful service. Very accommodating. Great breakfast! Indoor pool. Very safe

Didn't like the fact that i had to pay a $100.00 deposit to stay when i booked it through Expedia not happy

Dirty, run down and dated. The worst staff. Held our $100 deposit for almost a week. I don't care how cheap it is do not stay here.

When I first arrived to the hotel which was pretty late after driving a whole 3 hours to come see a family member they wanted to take more money besides what expedia had already taken off for the room I had no cash on me and no money left for a deposit and one of the gentlemen was very helpful I then got in my room and a few things were wrong with the room he quickly put me in another room where all the amenities were then working and I appreciated his help and his very wonderful attitude and being so helpful it was greatly appreciated and much needed and I would stay there again in a heartbeat

I’ve stayed here a few times and it’s really clean, no bed bugs or blankets with cigarette holes. Always smells clean. A pool, gym and a washer and dryer. Not bad at all for the price.

I was a bit concerned after reading some of the older reviews (bad smell, bedbugs!) but I must say that I was pleasantly surprised. The room was clean, the staff professional if not talkative, the bed was quite comfortable. The only smell was in the hallway, and it was reassuringly bleachy! The continental breakfast was a bit disappointing in content (or lack thereof) and variety (same every day). But for less than $50 a night, I can't remember a better bargain!

Very nice staff

.

The AC stoped working

The breakfast tasted old the pool was small and dirty the fitness center was basically a small closet with broken equipment my toilet didn't flush so we had to walk to QuikTrip I was told if I wanted my puppies it was gonna be 84$ per puppy per night if we had any guests it was 50$ per guest per day the AC barely worked and when I went outside to smoke I was told to put it out or be banned from the property I will never stay there again

Good

The night staff acted like they didn't want to be there. The breakfast was late getting set up both days of our stay. There was cereal available, but no milk. The room was very dated. Bed was comfortable. There were several vehicles in the parking lot with people inside smoking dope. So much so, the smell invaded my vehicle.