Quality Inn Summerville - Charleston

Didn’t have hot water

My stay was nice. Only one issue rm 107 is an adjourning room it needs better insulation because sounds resonate. There was a flushing / rushing sound could be heard about every 30 minutes throughout the night. Robert is the best I’ve stayed at this hotel many times and they are always able to accommodate my need for a first floor room I can’t navigate stairs well.

The room was positive in all respects!

Although the property was dated, it was clean and well cared for. Robert was very helpful and kind. The property is in a good location with easy access to Walmart, Crackerbarrel and many fast food outlets. The negative is that there is no exhaust fan in the bathroom and the windows don't open to allow any fresh air in the room.

Nothing major. Breakfast was ok. Rooms were ok. Cracked toilet and shower but everything worked in them. The phone charging ports didn’t work and the plug in’s for the charging block I brought didn’t work. So that sucks. But overall, just meh.

Outdated, could use some cleaning but the staff was very nice.

Thw room was comfortable with the queen bed. Enjoyed having a mini fridge and coffee in the room. The breakfast was also good.

Clean and well kept up property. The staff was friendly and willing to help.

Safe quiet room at a reasonable cost

I didn’t like that I had to wait for the desk person check to see if the room was ready

Room needed maintenance. Stopper on sink didn't work. Shower head was spraying everywhere. Towlet seat was loose. Terrible traffis noise. Contenital breakfast was less than desirable.

The staff has been really helpful in accommodating any requests that I've had. The value for the money is real. I was looking for a hotel that I could afford for a lengthy stay as I work on my house and the Quality Inn Summerville checked all the boxes. I would like to add that the mgr. Robert has consistently gone over and above to make my stay enjoyable. He is an asset to your company for sure. There are some amenities available and the location is great, hey walking distance to Wallyworld and a bunch of food choices too.

Pleasant

Did not have have enough hot enough water to shower. It was nice enough for one night.

Excellent

Close to everything

Was a very peaceful and quiet stay...my room was clean and very comfortable...breakfast was good also, the staff was very friendly! I will definitely be staying in the near future

Everyone was so friendly and helpful. There are a few signs of she but it was clean and comfortable.

Very nice and clean! Can checkout at noon! Pool was very much enjoyed. Only downside is there were no elevators but there’s only a second floor so not bad

The front desk staff was amazing! The first room I stayed in was 119 and it was infested with roaches and had spiders. Next I was moved to room 110 and the floor was soaked with water from the air conditioning unit and it had aunts coming out of the unit. After I moved from that room I went to room 106 and it was fairly clean, had one bed and the toilet was very loud after being flushed. All of this took place around 7/8 pm and I had two sleepy children with me. I took pictures and videos of all the bugs and the condition of the room and showed them to the front desk attendant. The next day the housekeepers even told me that room 119 was infested and the room was nasty. If the hotel staff knew this why even put me and my children in this room? I requested a refund through Expedia and they informed me that they could not get in contact with the manager from the hotel so I would not be able to get a refund. This is ridiculous that I had to go through this with my two children and can not even get some of my money back. Expedia did not advocate for me enough and they should question their partnership with this hotel if they can not maintain clean rooms. I understand things happen but the hotel and Expedia should take accountability and refund my money for this awful experience at this hotel.