Aaron at the front desk was very friendly and helpful and I was happy to meet him in person. Our room was very nice and the bed was so comfortable. It appeared that it might not have been used in a while. The bathroom sink either had dust or left over shaving gunk. There were no trash bags in the containers which I felt was a little unsanitary. The price was reasonable for a weekend night. Beau's on the River was excellent and the bar afterward was charming and quaint.

Didn't nail it. No hot tub, sauna was broken. Issues with the meal at dinner (server was amazing though and definitely took care of the issues, but still). No pillow and blanket for the pull out, and took 2+ hours for them to show up when requested. Main bed wasn't fully made when we checked in, and one of the TVs in the room was broken. Its a nice looking hotel in a good spot, they just did not nail it.

Stay was ok

Great

I’ve stayed here a few times and it’s a beautiful facility and location. But it’s a little expensive. This time, the shower wouldn’t turn off, the refrigerator was frozen up and there was no coffee available. I can stay at other hotels much cheaper and get coffee without having to buy it in the restaurant…

Recommended

I liked the walk in shower and the bed was comfortable.

It eas a very nice place. I would stay again.

Riverview room was more specifically freeway view unless you stood at the window.

This was a very disappointing stay because we reserved and paid extra for a river view room but the view from the room was of the freeway across the river, with a lot of freeway noise. The river was 3 floors below but not viewable. There were rooms on the first floor that appeared to have patios near the river. Better to stay on the parking lot side where it would be quieter and less expensive. Other than that complaint, the room itself was nice, but it was not what was advertised. Staff were friendly and helpful and the food in the lounge was good.

Beautiful location. We did struggle finding a restaurant that accommodated an 8 year old.

Awesome location. Don’t know why they don’t renovate it. It’s probably hard to retain good cleaning staff and it shows. People at the front desk were awesome and there were a lot of good hard working staff there. Special shout out to Aaron at the front desk who did his best to smooth over every problem. He should be moved up to management.

Beautiful and clean. First time staying here but will be back.

The view is amazing. Property needs updating. Had a terrible experience in the bathtub. The water wouldn’t drain.

Hood

It was a nice place to stay. Would definitely stay again.

The sheets on the king bed would not stay fitted on the mattress. They were to small. The shower drain was slow filling the floor with water while you showered

Erin the front desk gentleman went out of his way to make our stay excellent.

I booked river facing 2 queen beds, was given city facing 2 double beds.

The staff on Friday eve was awful. They were rude during check in. And then late that night I called 3 times for bedding for sofa bed waiting almost an hour. I finally went to front desk to get them.When I got there at almost 11pm the same staff from earlier simply pulled them from a room next to front desk and pulled them on to me. They were not busy at all and one of them could have clearly taken the bedding up to my room. Was so unprofessional to say the least and certainly not customer service. Then they did not even tell housekeeping that I’d picked up my own bedding as that person came by 15 minutes later with bedding I no longer needed. Just a miserable experience. We are from Akron and come in once we year to visit our parents graves. We have stayed with you the past several years My sisters and I will no longer and will find another suites hotel. I will say that the restaurant waitress who waited on us during a surprise birthday celebration earlier on Friday eve was wonderful.