Sleep Inn & Suites

When we checked in, the room we were assigned didn't have any bath towels or toilet paper, a note was written on the notepad, and the bedding was stained so it wasn't clear whether the room had been cleaned. We requested a different room, and the bedding in that room was also stained and worn. The man who checked us in said it is all like that/it needs to be replaced, so we just took the room since it did have towels and toilet paper. When we went out later, we found that the door didn't lock right away/we had to shut it multiple times to get it to lock. Also, the carpet and sofa chair were stained. Overall, the room and especially the bedding was subpar and not at all worth what we paid. When we asked for new towels in the morning, the desk staff required that we return the dirty ones to them as if were stealing their thin towels. The lobby and eating area, however, were clean and the location is good. Because of the state of the room and especially the bedding, we would not stay here again.

Very private location.

No toilet paper in the room and the phone didn't work.

Staff was really nice and friendly. The room wasn't great. Hair in the bathtub that wasn't ours. The Sheetrock on the ceiling showed water damage. Overnight rain resulted in my son getting wet from an unfixed leak.

The room next to me was literally a dog kennel with obvious full grown dogs barking throughout the night. Staff did nothing. Terrible night.

Upon entering our rooms we noticed the sheets had stains and the comforters were also stained in multiple places. I asked the guy to refund our money, as we immediately left. I still have not heard from the manager.

They were understaffed. Rooms assigned were not clean. Had to be reassigned.

Great for a quick overnight stop.

Rented a total of 6 rooms, last minute, for my husband’s work trip and even though it was last minute.. the rooms were clean and very comfortable! Staff was very nice and helpful! Thank you everyone!

Ok

Everything was just average. The two keys provided did not work, so that caused a trip back to the front desk. There was an extra pillow without a cover on the nightstand upon entering the room. Bathroom door was dirty. The in room coffee supply basket contained a previously opened empty packet. The exterior door to the pool was broken, so you could exit but not re-enter. The bed was great. TV was great. AC was great. Breakfast was good. Everything considered, it is average.

The room was okay but the carpet needed some upgrade. We had excellent staff service. Morning breakfast was a little bit below par. Could use a little more support from management.

This hotel property advertises that it is in much better condition than what it actually is. I spoke to one of the front desk staff on the phone and specifically asked if the King Suite I reserved was a non smoking room with a bathtub. I wanted to make sure the checking process was smooth due to the fact I was arriving after midnight. He assured me it was but it was not. The room smelled like old stale cigarette smoke and there was no bathtub in the room I requested. It was not til I went back down stairs to switch King Suites that I was informed that there was no option for a bath tub in those specific rooms (King Suite) and when I mentioned that the room had been smoked in, the front desk attendant let me know my only option was to switch to a smaller room and she couldn’t guarantee that there was no smoking in the rooms at the same rate that I paid for the King Suite. When I arrived I was very disappointed with the cleanliness of the hotel from the moment I walked through the lobby. The rooms were just as bad, torn carpet, missing baseboards, tons of moisture in the air from outdated ventilation and both rooms I was offered had definitely been smoked in although they advertise as a smoke free facility and offer smoke-free rooms. Between the advertising on Expedia and the obvious advertising at the hotel, the information on the conditions of this property are very misleading. I would not recommend this property to anyone.

Pros … staff was nice , continental breakfast was average . The closeness to acu university was great . Cons - dirty/ stained pillow cases, tv and phone in room didn’t work . Toilet seat was broken . Although I was credited 30$ a week later . None of those issues were resolved and no other room was available for the size I booked .

We selected this property and actually moved from another property to be able to use the pool in the Texas heat. The pool was beautiful, but the gate was locked. The front staff would not open the gate saying someone had jumped the fence the night before. As a pool owner I am very aware that pool chemicals disperse when added and it doesn't take 48 hour to shock and swim and the only person that would have suffered was the person who jumped the fence. There were several other patrons who were also upset about the pool being closed when it was clearly clean and ready for use. We will probably not be back based on false advertising. The breakfast was good however as was the cook and staff

Great location for access to ACU. Nice employees. Updated property.

The hotel was clean, the room was very nice and comfortable. The staff was very pleasant and even talked to my toddler while we ate breakfast. Marie put a kids show on TV while we ate so he would have a good experience which I appreciated. The breakfast bar had good options and was delicious. Would come back if I ever drive through this town again!

G

Staff was great, very friendly, knowledgeable. Floors and a few other things need to be replaced. Overall pretty good stay and good value. Would definitely stay there again.

Pool was not open. Wi-Fi would not connect. Side doors were not functioning. Breakfast items were cold.