The Westin Book Cadillac Detroit

We stayed in an executive king suite for 2 days the water was rust brown the first night then a golden brown the second night, we called and so planned. We were told to just run the water. Just run the water ….. lol we ran it for over 80 minutes. Overall we were bummed but we will never stay here again. Very dirty

Excellent property and hotel and very close to all major venues downtown. Would definitely stay here again

Good location with good service.

We had the most wonderful in Detroit ever because of you all! Thank you for a wonderful experience. I cannot wait until you guys update/renovate the bathrooms to match the rest of your wonderful suites. Thank you for everything!

Flawless

Beautiful hotel. Would like shuttle service to the arenas.

Great hotel

I was shocked to find out you had to pay for wifi. I can’t remember the last time I stayed at a hotel and it didn’t offer free wifi.

Unfortunately this stay could have easily gained a 5 star experience but my initial encounter made the visit lackluster. I typically am NOT a reviewer but the experience forced to pen this note. I was checked in by a very curt and inexperienced attendant. She didn’t greet me or seem to want to help with me missing my first night there. She simply just asked me to present my ID and put my credit card into the reader. No “we will try to get a discount off on your missed night” or “let me place a note for my management”; she simply asked me to insert my card without even telling me how much I was being charged and asked how many cards would I like. She was lacking a professional demeanor and unkind while painting a negative picture of us Detroiters being cold and stoic. In fact this is how she was. It ruined the trip and the initial experience especially for a stay at a luxury hotel. Training is indefinitely needed in the customer service department for the Hotel Team. As a native Detroiter, I hope no one experiences this as it makes us look bad.

Just great interactions with staff. Felt very welcomed.

A fun night!

Party in suite next door. 1am - 5 am and staff did nothing…

Great customer service and the experience was amazing.

While the hotel itself was lovely, we were charged 2 nights for valet parking despite being told the charge would be a single night (we planned to stay for a sports event). When I spoke with the manager of valet, Nicole, she told me that's too bad and she couldn't do anything to fix it. Unfortunately...we paid $90 for parking. I find the inconsistency in communication and unwillingness to address unacceptable.

Check-in was atrocious. I tried to check in. a little after 4pm. My wife and I had to wait in the lounge for 90 minutes until our room was ready. Also, we had reservations in Sullivan's Steakhouse for 6pm. We didn't get seated until almost 7:30pm, and additonally it took a very long time until the food was served. Not going back.

Amazing place to stay downtown - staff was great.. rooms great.

It's a very nice hotel. The room was comfortable and clean. The staff at the front desk and in the lobby was very kind and welcoming.

To keep it short and sweet, it is a good hotel but not compared to the price

Great rooms, attentive staff, good on-site food options, great room service.

Awesomeness