Everything was fine, friendly receptionist, room was ok for the price, because we went on holiday we had to park a bit far away

The water bottle for guests is too small, so provide a 500ml bottle, 2 bottles of water/day. The hotel only provides 1 300ml water bottle.

Friendly and polite staff. Will come back and recommend the hotel to family and friends.

ที่พักสะอาด ใกล้แหล่งท่องเที่ยว พนักงานบริการดี ประทับใจ

Đồ ăn sáng ít, cháo thì nhìn như nước vo gạo, khuấy dưới đáy nồi lên mới thấy lác đác vài hạt gạo, sữa thì toàn đổ nước lọc vào, xin nhân viên cho 1 cốc sữa nguyên chất thì mới cho sữa thật. Dịch vụ dọn phòng kém, không bổ sung dụng cụ vệ sinh cá nhân như bông ngoáy tai,…máy sấy tóc thì sắp hỏng mà không thay, kêu to như máy cày mà sấy không có hơi nóng phải xin lễ tân cấp máy mới. Thuê xe máy dưới lễ tân thì mỗi lễ tân trả lời 1 nẻo, mình hỏi thuê thì 1 bạn lễ tân bảo khách sạn không có dịch vụ cho thuê xe, nhưng bạn mình hỏi 1 bạn lễ tân khác thì báo có xe máy cho thuê.

Khách sạn mới, sạch sẽ, đầy đủ nội thất. Nhân viên chu đáo tận tình hỗ trợ hành lí cho khách. Buffet sáng nhiều món ăn và nhân viên rất dễ thương, chủ động hỗ trợ khách. Với tầm giá này và những gì mình được nhận trong khi lưu trú ở đây là hoàn toàn xứng đáng 100d / 10 luôn nha

Great !!! Will come back if I have a chance to return to Nha Trang

Bữa ăn sáng khá sơ sài. Điều hòa hoạt động khá tệ. 27.5 thì lạnh 28 thì nóng. khách sạn vắng. nhân viên thì bình thường không tươi cười

The hotel is clean, near the beach, the food is good compared to the price, the minus points are rare staff smiles (the feeling of contact with a robot) and having to carry your own luggage up the stairs.

The hotel is clean, the breakfast buffet is quite good. The hotel is also close to the sea, so moving is quite convenient.

Phòng khá ổn, tuy diện tích nhỏ không được như mô tả nhưng giường to và êm ái

Phòng nghỉ khá ok. Ăn sáng ít đồ và không thay đổi nhiều trong 3 ngày mình ở

Check-in time at 2pm but 2:20pn still checking around and doesn't have enough room. Reception didn't understand English. Bad service. Doesn't deserve for their point. We are super disappointed. Never comeback.

Clean room, friendly staff, convenient central location. However, the breakfast is not rich, the dishes are repetitive. 3 breakfasts there, almost my family could not eat anything. Hope the hotel improves the breakfast menu.

I will review praise first and give suggestions later. Advantages: 1. The room is beautiful, full and airy thanks to the light and the balcony to dry clothes. 2. Near the center easy to move 3. Full breakfast buffet, variety of dishes and open late so you can still eat dinner 4. TV with Netflix, fast loading network 5. Reasonable price Suggestions: 1. Guests The hotel does not have a car rental service, guests have to walk to rent a car elsewhere. The hotel does not accept parking so this is quite inconvenient 2. When I arrived early in the morning around 5:30 6:00 to drop off my luggage and ask for a car rental (while I called the hotel the night before) Then the receptionist said to wait for the next shift. After I asked more carefully, you pointed out another place to rent a car. Maybe because I arrived early, the reception was not very enthusiastic compared to a 4-star hotel. Overall, I found the quality to be good for the price, only the lack of car rental service, so I found this point inconvenient, the rest was ok.

First to check in, the toilet is broken and the flush is not reported to the front desk. The next day cleaning the room for guests did not put up toothpaste, shower gel, did not change towels. Just fold things up and sweep the room. On the 3rd day of going out, I still didn't see shower gel and changed towels for me, told the front desk to change 2 towels, 1 of them still had yellow stains on the towels, afraid to never use them. I used the massage service of the spa nearby, and unfortunately my husband waited for me to take a shower and lay on the bed, and got massage oil on the bed, the next day the reception said the sheets were dirty and the laundry room department said it couldn't finish?? While the gas is still in the room. I asked the reception to handle all the money I sent, but the receptionist told me that this stain could not be washed, and the hotel was not allowed to use chemicals to wash? And quote the price for those 2 mattress sheets for me (because it is a ka bed that combines 2 single beds to make a double bed :)) the amount is more than 1 million 500 thousand. I said I've tried it = the water has dimmed a bit, but the hotel supports guests to wash it, the receptionist said it's not sure if it can be washed, so you take it out to wash. I had to bring the hotel's mattress to the outside to wash it (I've never been in a hotel where I had to take my clothes out to wash, the reception was too difficult for customers) and then brought it back to the hotel, the reception said it used chemicals, so I would call the room department to check it again. The receptionist insisted that chemicals were used and did not accept the gas return, the kind of wanting to force the guests to pay. The department will confirm and report a penalty fee of 20%. Why not support customers from the very beginning?? Had to force the customer to take it to the laundry until it was time to say no to accept it? Service and customer support of the hotel is too poor. Haven't stayed in a hotel yet. 1 very bad experience. To be scared of this hotel. The hotel is located on a one-way street, it is difficult to call a car, few cars receive the trip, there is no parking lot, so there is no car rental service. Please note when renting a room at this hotel. no bh come back

Phòng đẹp, sạch sẽ, nhân viên phục vụ rất tận tình, mấy chú bảo vệ cực kì dễ thương. Tuy nhiên phòng mình cái khóa cửa nó bị kẹt nên cũng hơi bất tiện. Nhưng nếu có quay lại mình vẫn chọn Erica😍

Friendly staff, clean room.

Phòng sạch sẽ,nhân viên thân thiện. Duy chỉ có phòng ăn hơi hẹp khi đông người không có chỗ,nhà bếp tiếp đồ ăn hơi chậm!

Last time I visit Nha Trang, I stayed at Erica Hotel. This place doesn't have car parking, I have to walk quite far to rent a parking services. Security and receptionist services are terrible, their behaviors and services really really terrible. I was tired that day because driving 14hours to get Nha Trang, but after all I felt disappointed and angry of this hotel 's services. I will never ever come back this hotel again in my life!