Customer service is not good, room is not clean

Scam, the image is far from reality, the reality is like a rented room, the house smells of cigarettes. Advise everyone to be careful and not lose money in this place.

too bad, the room is too shabby, damp.

3 star price, worse than a motel room, no receipt. Generally scammed online, App

The image above is different from reality. The price on the app is 700k vnd but when you get there it's only 150k per night. The room is shabby and dirty. You have to move out immediately after checking in. Traveloka helps scammers

The picture of the lobby is different from the reality. It doesn't seem fancy at all, it looks like hostel instead of hotel.

Good, clean, ok, but I had a bit of a light breakfast.

Checked in was extremely disappointing, because I booked in a hurry and didn't have time to read reviews, everything was old and could be rated 3 stars, the staff was friendly but everything else was not good.

Except for being near the center, convenient to the church and Hoan Kiem Lake, the hotel is extremely bad - Should not book because the price and quality are not worth it - Elevator is degraded - Old room, extremely bad - Room 700k but not even 1 bottle of mineral water for guests. Room only has 2 towels, nothing else. Far worse than motels/hotels in SG with the same price - Soundproofing is too bad, I stayed on the 7th floor. The top floor has a washing machine that works all night, I can't sleep - Image on the web 10 points => check in 1 point

Those who intend to book here should stop thinking about it immediately. I was quite shocked when I checked in and had to run away that night because I couldn't stay overnight here even though I booked through Traveloka for 1 night for 670k. 1. Although I booked through Traveloka (quite reputable for me), when I checked in, I was shocked because the hotel didn't have my booking information. 2. The hotel did not ask me to show my ID card or guest information (the hourly rental house also asked me to show my ID card to take a photo). 3. Although my booking information was not available, the hotel asked me to pay immediately. 4. The hotel was shabby, dusty, the equipment was older than old, there was no toilet paper, no hot water even in winter, and the bathroom light was broken. When I sat on the bed sheet, dust flew out. 5. The hotel has shampoo and shower gel but those 2 essential things are contained in a bottle of Lavie mineral water??? 6. While waiting to check in, I saw a family from Saigon (probably also booked through Traveloka) refuse to check in because the hotel was quite shabby, dirty and not suitable for a vacation. 7. I think Traveloka should find reputable partners to cooperate with instead of haphazardly putting hotels like this on the app, so that booking customers do not encounter situations like this again. 8. The hotel is rated 2 stars or 3 stars but is worse than a motel. It was truly an unforgettable experience and a bad one for my business trip.

Saw on the booking app that it was a clean hotel but it was a really bad experience, I had to rebook another hotel when I first arrived here. I do not recommend you to come because it is very dirty and shabby.

scam everyone, dirty, ugly, old room, shabby staff, no principles at all, guests slept right on the receptionist chair. I booked in a hurry without reading reviews, a big mistake, the room I booked was nearly 1 million but not as good as a motel. The worst experience I've ever had in my hotel bookings!

The staff was helpful but we were put in a different hotel a few blocks from the art classic. Aweful hotel.

Room not like picture - dirty - filthy - scam - attitude - because I have a job and am in a hurry so I can't read the review - what a shame. A truly scary and disgusting experience.

Too bad for the money I paid, everything was broken, shampoo and shower gel were in a bottle of Lavi mineral water, the room quality was very bad, not like the description, plus my mom lost some money when she left the room to get food.

Phòng không giống hình, tương đối sạch sẽ, phòng bí, nhà vệ sinh giống hình.

Mình đặt phòng tại khách sạn này cho bạn mình chiều thứ 7, nhưng tới cuối giờ chiều bạn mình tới nhận phòng thì khách sạn báo hết phòng, và hướng dẫn bạn mình sang nơi lưu trú khác nhưng chất lượng không tương đương như phòng đã đặt và xác nhận trên hệ thống. Bạn mình không đồng ý với sắp xếp không hợp lý này nên đã tìm một chỗ khác để nghỉ lại. Bọn mình không hài lòng với cách xử lý không chuyên nghiệp của khách sạn này.

Tôi đặt boôking thành công mà đến khách sạn không còn phòng. Nhân viên ăn mặc không formal. Đưa tôi đến 1 khách sạn khác cách đó 500m, tối tăm ẩm thấp và nhiều muỗi. Kinh khủng😔

Phòng cực kỳ bẩn, không đáng tiền, dịch vụ rất tệ, ám ảnh

khách sạn trong tình trạng tồi tàn, khách sạn có mùi hôi, khách sạn không sạch sẽ, mất vệ sinh. Bạn có thể nghe thấy mọi thứ đang diễn ra trên đường phố và vì đường phố rất ồn ào nên rất đông đúc. Dù sao đi nữa cũng chẳng ích gì, chúng tôi không ở lại, chúng tôi rời đi.