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Vietnam (17,122 Hotels)
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Quang Ninh Province (616 Hotels)
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Ha Long City (540 Hotels)
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Bai Chay Ward (232 Hotels)
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The Secret Ha Long Hotel
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The Secret Ha Long Hotel
Hotels
8.8
/10
Very Good
291 reviews
What Guests Say About Their Stay
Family Friendly (7)
Staff Friendliness (5)
Room Space (5)
Wifi (4)
NGUYEN B. V.
9.4
/ 10
Reasonable price, nice room
NGUYEN V. M. T.
10.0
/ 10
Nice hotel, clean, enthusiastic and helpful staff. Breakfast doesn't have many dishes but everything is delicious. The best Northern Pho I've ever eaten was at this hotel. The price is too good compared to the quality
Nguyen H. A.
10.0
/ 10
A wonderful experience, lovely friendly staff. The hotel is beautiful, clean and super affordable
Bảo N. L.
9.7
/ 10
The hotel is very beautiful, spacious, clean! The soundproofing is not very good but the overall quality is still very good compared to the price. The staff is also very nice
Nguyen M. T.
8.5
/ 10
Compact, clean and cozy room, delicious breakfast, enthusiastic staff
In the Area
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Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100
Main Facilities
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AC
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Secret Ha Long Hotel
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Per room per night (excl. taxes & fees)
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What's around The Secret Ha Long Hotel
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Sun Premier Halong Village, Bai Chay Ward, Bai Chay Ward, Ha Long City, Quang Ninh Province, Vietnam, 01100
Discover More About The Secret Ha Long Hotel
Location
The Secret Ha Long Hotel is a hotel in a good neighborhood, which is located at Bai Chay Ward.
About The Secret Ha Long Hotel
Not only located within easy reach of various places of interests for your adventure, but staying at The Secret Ha Long Hotel will also give you a pleasant stay.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Secret Ha Long Hotel provides a pleasant accommodation for your stay.
Have fun with various entertaining facilities for you and the whole family at The Secret Ha Long Hotel, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Secret Ha Long Hotel.
If you plan to have a long-term stay, staying at The Secret Ha Long Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The Secret Ha Long Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at The Secret Ha Long Hotel will surely spoil you for numerous shopping centers nearby.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
The Secret Ha Long Hotel is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Secret Ha Long Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Secret Ha Long Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
The Secret Ha Long Hotel is a wise choice for travelers visiting Bai Chay Ward.
All facilities in The Secret Ha Long Hotel
Swimming Pool
Common Space
Lobby
Exterior
Bedroom
Hotel Services
- Front desk
- Laundry service
- Tours
- 24-hour Receptionist
- Luggage storage
- Porter
- Limited hours room service
- Express check-in
- Express check-out
- Early Check-in
- Late Check-out
- Money changer
- Doorman
- 24-hour security
- Bellhop
Public Facilities
- Safety deposit box
- WiFi in public area
- Coffee shop
- Restaurant
- Coffee/tea in lobby
- Elevator
- Breakfast restaurant
- Lunch restaurant
- Late check-out
- Early check-in
In-room Facilities
- Bathrobe
- Desk
- Refrigerator
- Hairdryer
- In-room safe
- TV
- Shower
- Minibar
- Cable TV
Food and Drinks
- Breakfast
- Restaurant with AC
- Cafe
- Set menu dinner
- Hot breakfast
- Gluten-free meals
- Vegetarian meal
- A la carte breakfast
General
- Family room
- Smoking area
- AC
- Non-smoking room
- Fireplace in lobby
Nearby Facilities
- ATM/Banking
- Hair salon
- Supermarket
- Beauty salon
Connectivity
- Free WiFi
- WiFi in public area (surcharge)
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Business Facilities
- Photocopier
- PRINTER
Kids and Pets
- CRIBS
Things to Do
- TV lounge
Accommodation Policy & General Information in The Secret Ha Long Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Miễn phí phụ thu cho trẻ em dưới 3 tuổi khi ở cùng với
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Secret Ha Long Hotel | 35 |
Number of floors in The Secret Ha Long Hotel | 7 |
Another facilities in The Secret Ha Long Hotel | Front desk, Laundry service, Tours, 24-hour Receptionist, Luggage storage |
Frequently asked question in The Secret Ha Long Hotel
What are available facilities at The Secret Ha Long Hotel?
There are top facilites at The Secret Ha Long Hotel such as AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Secret Ha Long Hotel?
The standard check-in time at The Secret Ha Long Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Secret Ha Long Hotel provide breakfast?
Yes, The Secret Ha Long Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Secret Ha Long Hotel
Traveloka (291)
8.8
Very Good
From 291 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.5
Location
8.6
Service and Facilites
8.7
People often mention about The Secret Ha Long Hotel
All
Staff Friendliness (8)
Family Friendly (6)
Check-in/out Time (6)
Room Space (6)
Wifi (5)
Distance to City Center (4)
Accessibility (4)
Price (4)
Ambiance (3)
Bedroom (3)
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Traveler Reviews The Secret Ha Long Hotel
Number of reviews per page
20
40
Customer reviews
N***N
Leisure
10.0
/10
Reviewed 7 week(s) ago
Receptionist very friendly and professional
See original
1 people find it helpful
Accommodation's Reply
20 Feb 2025
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
VU THAI N.
Leisure
9.7
/10
Reviewed 8 week(s) ago
friendly, enthusiastic staff
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Find this review helpful?
Accommodation's Reply
20 Feb 2025
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
V***e
8.4
/10
Reviewed 10 week(s) ago
Soundproofing is not very good, friendly receptionist, room is ok for this price range
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2 people find it helpful
Accommodation's Reply
25 Jan 2025
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
XT
Xie T.
10.0
/10
Reviewed 16 week(s) ago
The room was clean and warm. However, I went during the off-peak season so the area around the 7-color area was very sad.
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2 people find it helpful
Accommodation's Reply
17 Dec 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
P***I
9.7
/10
Reviewed 17 week(s) ago
Friendly and enthusiastic staff
See original
1 people find it helpful
Accommodation's Reply
17 Dec 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
Pham L. T.
Staycation
9.7
/10
Reviewed 18 week(s) ago
The actual room and the pictures on the app are 90% the same. The room is clean and comfortable, the hotel is quiet, suitable for couples or families. The staff is also friendly and cheerful, I asked the kitchen to put the lunch box and the bag of squid rolls in the kitchen refrigerator and they were very enthusiastic to help. Breakfast is also ok, the kitchen lady also asked me if I wanted anything else to fill my stomach, 10 VND. Unfortunately, I arrived when the hotel was repairing the terrace and jacuzzi, so I couldn't go upstairs to enjoy the view. If I go to HL again, I would still choose this hotel, it's worth the money.
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2 people find it helpful
Accommodation's Reply
17 Dec 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
NT
NGUYEN T. H.
10.0
/10
Reviewed 20 week(s) ago
Breakfast has few dishes but good quality, location near the center is very convenient to move around. Although the room does not have a sea view but only a sea view. Service is ok. Room soundproofing is poor
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1 people find it helpful
Accommodation's Reply
21 Nov 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
N***ô
9.1
/10
Reviewed 20 week(s) ago
Ok 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 I will come back and experience more when I come to Ha Long
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Find this review helpful?
Accommodation's Reply
21 Nov 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in the next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
G***a
Leisure
7.0
/10
Reviewed 20 week(s) ago
We paid for a double room with a window. The window das opening in a storage room, no fresh air at all. Instead of one double bed they joined twin beds and they didn't put sheets, just 2 blankets thrown on top of them. The bathroom was dirty as the rest of the room. We asked for the pool and the terrace and they were also closed. We went for breakfast and they didn't make new coffee, they gave us instant coffee for us to make. The only positive point is that staff was very polite but didn't understand a word if English. The one who spoke English asked for my number to help and never got in touch. The area around is completely deserted, just empty buildings. Definitely not recommended
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1 people find it helpful
Accommodation's Reply
15 Nov 2024
Dear Giovanna Grandoni,
Thank you for sharing your experience with us. We are very sorry to hear that it didn’t match your expectations and could’ve been better. Your comments have been discussed among our board and we has made some plans and realistic solutions. We are grateful that you bringing this to our attention, we can assure you that your stays with us in the future will be better experiences and we hope to have the opportunity to serve you soon.
Kind regards,
Le Phuong Nam
Customer Services Department
P***m
8.5
/10
Reviewed 27 week(s) ago
Although reopened after storm number 3, the room is clean, staff is friendly, food is ok
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Accommodation's Reply
03 Oct 2024
Hello
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
F***a
Leisure
9.4
/10
Reviewed 29 week(s) ago
The hotel is nice, location is ok & the staff are friendly and very helpful.
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Accommodation's Reply
03 Oct 2024
Dear valued guest, Thank you so much for taking a moment to share your experience. It ' s such a pleasure to know you enjoyed your stay with us. Your feedback will be shared to our team at The Secret Halong as it motivates us to further improvement in services quality and guests experience. Once again, thank you very much for choosing The Secret Halong. We look forward to welcoming you back in the future.
Warmest Regards,
Le Phuong Nam
Guests Service Department.
Vo Thanh L.
Staycation
10.0
/10
Reviewed 30 week(s) ago
The hotel has full amenities, clean rooms, convenient to travel, located in the new area of Sun so it is still quiet, not too noisy, more comfortable for resting. The price I booked was very reasonable compared to the amenities, including breakfast buffet. My room was on the 2nd floor but still had a clear view, and I could even watch the sunrise right in the room. In the middle of a place with expensive tourism services like Ha Long, there is still a delicious, cheap hotel like this, I highly recommend everyone to stay here ☺️
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1 people find it helpful
Accommodation's Reply
11 Sep 2024
Hello Ms. Vo Thanh L,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
N***n
9.7
/10
Reviewed 31 week(s) ago
Staff are not professional and enthusiastic.
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1 people find it helpful
Accommodation's Reply
01 Sep 2024
Hello Dear Customer,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
HH
Hao H.
9.7
/10
Reviewed 32 week(s) ago
Good price, convenient location, if the bedding could be cleaner it would be great!
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6 people find it helpful
Accommodation's Reply
01 Sep 2024
Hello Dear Customer,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
DT
Doan T.
Staycation
9.7
/10
Reviewed 32 week(s) ago
Friendly staff, beautiful room interior, clean, cozy space. Breakfast buffet does not have many dishes but is delicious, clean, dishes suitable for both children and adults.
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2 people find it helpful
Accommodation's Reply
01 Sep 2024
Hello Dear Customer,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
Nguyen T. Y.
10.0
/10
Reviewed 33 week(s) ago
Good service, good experience, friendly staff
See original
2 people find it helpful
Accommodation's Reply
16 Aug 2024
Hello Mr./ Mrs./ Ms. Nguyen TY,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
H***g
8.5
/10
Reviewed 38 week(s) ago
4 star hotel but equivalent to 3 stars. Get a delicious breakfast buffet
See original
3 people find it helpful
Accommodation's Reply
19 Jul 2024
Welcome, honored guests,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to make even greater efforts to maintain and continuously improve service quality standards, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. Wishing you and your family always happy, healthy and everything goes well. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
o***h
8.5
/10
Reviewed 38 week(s) ago
The room is super beautiful, the lights are a bit backlit compared to the mirror, it's difficult to apply makeup, the room is beautiful, the service staff is ok, the price is reasonable
See original
1 people find it helpful
Accommodation's Reply
15 Jul 2024
Welcome, honored guests,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to make even greater efforts to maintain and continuously improve service quality standards, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and everything goes well. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
TX
Trinh X. H.
6.7
/10
Reviewed 38 week(s) ago
Garbage piled up in hallways and open spaces looks very offensive. The cleaning cart has no place to park and is placed in the hallway
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2 people find it helpful
Accommodation's Reply
15 Jul 2024
Hello Mr./Mrs./Ms.
Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to comment on your experience with us. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you in the nearest future.
Best regards,
Le Phuong Nam
Customer Services Department
See original
ND
Nguyen D. T.
Staycation
9.7
/10
Reviewed 41 week(s) ago
The hotel location is okay, not too close, too far from the beach and the center. Walk about 1km. The room is clean, the bed is quite soft, the price is cheap and includes breakfast. Very worth the money
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4 people find it helpful
Accommodation's Reply
25 Jun 2024
Hello Mr./ Mrs./ Ms Nguyen DT. ,
Thank you for leaving a good review about your stay at The Secret HaLong Hotel. Your positive feedback is the motivation for our hotel to make even greater efforts to maintain and continuously improve service quality standards, customer experience and satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and everything goes well. We hope that The Secret HaLong Hotel will welcome you in your next stay.
Best regards,
Le Phuong Nam
Customer Services Department
See original
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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