• By making a reservation and completing the payment process, you are deemed to have read, understood, and agreed to any terms and conditions outlined in the applicable accommodation's terms and conditions.
• The policies outlined in this accommodation are established by the Hotel and/or Traveloka. Kindly review carefully all terms and conditions related to the chosen accommodation, including policies regarding refunds and rescheduling, as applicable.
• Unless otherwise specified in the terms and conditions as set out in the relevant accommodation page, cancellation fees or refund fees listed are a combination of charges imposed directly by the Hotel and handling fees applied by Traveloka.
• Refund is only allowed for refundable hotel bookings.
• To get more detailed information of your hotel room reservation refund policy, go to your booking detail / hotel voucher.
• You might be charged with additional fees for requesting a refund of your booking.
• The refund process may take up to 5 days after the refund request is approved.
• Traveloka does not accept requests for partial refunds. This means the refund you requested will apply to the entire stay period and all rooms listed on a single Booking ID.

If your booking is non-refundable, but you need to cancel for reasons beyond your control, please note the following terms:

• You may try to submit a refund request, and we will escalate your request to the accommodation.
• The accommodation will decide to approve or reject your refund request.
• Traveloka is not responsible the approval/rejection of the refund request.
• • If your refund request is approved by the accommodation, the refund amount may be subject to certain fees, such as bank transfer fees (if any), and a 10% handling fee, on top of any cancellation fees that may be imposed by the accommodation.
• The refund process will be in accordance with Traveloka's Non-Refundable Terms and Conditions as well as Refund Request Form Terms and Conditions.

• In the event of a failure in voucher issuance caused by an error in the system, or other causes resulting in the room voucher that you have paid for failing to be issued, Traveloka has the right to cancel your booking and make an automatic refund for the payment you have made to the initial payment method and/or the bank account you provided.
• The refund process to the initial payment method will follow the procedure determined by Traveloka and related service provider(s).
• Traveloka and related service providers may apply a fee deduction for the refund amount that is returned to you. Booking cancellations made by Traveloka will be effective from the time Traveloka cancels the booking which will be informed to you by a notification in writing, eventhough at that time You have not received a Refund from Traveloka.
• If you have multiple bookings and wish to cancel one due to another booking failing to be issued, the cancellation of the issued booking will follow its cancellation policy. Traveloka is not responsible for refunds on non-refundable bookings.
• For further information, please refer to the Refund Policy for Accommodation Payment.