The Japantrips helped us and answered so many’s questions we asked :)) fast response time. Also fulfilled our seat request. Thank you so much

Easy to redeem & use. The train itself is clean & safe. Traveler’s need to experience the shinkansen while in Japan

Easy redemption, entry directly from the QR code. Seat selection was also easy to do with the representation from Indonesia. Very communicative and responsive too.

Very complicated booking system , after you pay you need to confirm again

Using Shinkansen as a safe means of transportation in Japan is very helpful for those of us who want to travel between cities with a tight schedule. Initially, I didn't understand the ticket purchase process at Traveloka until the ticket issuance and departure, but after going through it, it turned out to be not too complicated. In short, after we complete the purchase process at Traveloka, Japantrips will contact us to confirm the departure schedule, after which JapanTrip will send a QR-ticket (this QR-ticket can already be used, but it can also be used by issuing a physical ticket), then just sit back and wait for the Shinkansen Nozomi which will take you to the destination city according to the selected schedule.

fast, easy exchange, helpful

Baru ngeh klo udah booking ternyata harus reconfirm ke providernya by WA di last minute banget, dan staff providernya cuman available workday dan saturday (office hour). Jadi sempet deg-degan soalnya udh nyampe stasiun shinkansen tapi QR nya msh blm ada, tapi untungnya prosesnya cepet sih dan petugasnya helpful banget