Overall Ratings & Reviews (Pick-Up/Delivery) JR East - South Hokkaido Rail Pass

JR East (East Japan Railway Company) is widely praised for its exceptional services, efficient operations, and customer-centric offerings. Travelers often commend the company's innovative and flexible rail passes, such as the 5-day flexible pass for the Tohoku area, which allows for non-consecutive travel days within a two-week period—a feature that enhances travel planning flexibility. The JR East Travel Service Centers are frequently highlighted for their outstanding customer service. For instance, visitors have noted the efficiency and professionalism of the staff at the Tokyo Station center, mentioning that despite potential wait times, the service provided makes customers feel valued. Similarly, the Terminal 1 center staff are praised for their friendliness and English proficiency, assisting travelers effectively. JR East's hospitality extends to its hotel accommodations as well. The JR-East Hotel Mets Omori, for example, receives excellent reviews for its convenient location near Haneda Airport and shopping areas, as well as its vibrant atmosphere and well-appointed rooms. Guests also appreciate the hotel's affordability without compromising quality, making it a popular choice among budget-conscious travelers. For those seeking a luxurious travel experience, JR East offers the Train Suite Shiki-shima, a hybrid electric/diesel deluxe sleeping-car excursion train. This train provides exclusive multi-day tours showcasing the best of Japan's landscapes and culture, with tickets ranging from $2,860 to around $10,000. Overall, JR East's commitment to innovation, customer service, and diverse travel options has solidified its reputation as a leading railway company, consistently receiving positive reviews from both domestic and international travelers. For a visual perspective on the JR East experience, you might find this video insightful: