Dirty room, phone didn’t work, broken drywall, rusted doors, broken toilet handle, roaches in the dinning area, Non-smoking room but the whole hallway smells like cigarette smoke. Debris on the floors. This place was disgusting. I’ve stayed in hotels in 3rd world countries that weren’t this bad. The only positive aspect of this hotel was polite staff.

I have no idea what the employees are paid here but, Shay at the front desk certainly deserves a raise for the ability to maintain the professionalism and hospitality I received making my check-in an ease. For this and this alone, I am providing a rating of 4 stars but am giving 5 stars for the service provided by Shay. Thank You!

On July 13, 2024, I had a disappointing experience at that hotel that compelled me to give a 2-star review. Initially, I was impressed by the excellent customer service and the comfortable bed. However, the overall experience quickly declined from there. The room appeared to have been recently painted and remodeled, but the carpet was in need of cleaning, and the table had visible drink rings. The bathroom was in dire need of cleaning. You can see toenails 💅 on the bathroom floor. I found approximately eight roaches in the bathroom and several more in the room itself. Some of them scurried behind the mirror, while others were on the wall and carpet. I have attached 🪳pictures with red circles indicating their locations. If we had arrived earlier, we would have undoubtedly left and sought accommodations elsewhere.

Have not even stayed here yet. Called to ask a simple question and was unfortunately greeted by Lizzie. I have never spoken to someone as miserable and lacking customer service skills as her & I have worked in customer service. Considering cancelling and booking somewhere else so I never have to speak to her again. UPDATE: after staying here I can say that the rest of the staff was friendly and the room was perfectly decent. The bed was comfy, and I felt that my room was clean and spacious. It definitely not a luxury hotel, but for the price it’s worth it.

COCKROACH INFESTED AND ROOM SMELLS LIKE BLACK MOLD. I’m not exaggerating, we have photos & look at all the reviews. ROACHES RUN THIS HOTEL. The roaches literally have more control than the management. The roaches choose where to sleep and eat, & get to stay there for free while the guests are ran off because the room reeks of mold/mildew and is infested with cockroaches. Management/owners defend the roaches, refusing to call an exterminator after the 100+ bad reviews about the roach infestation. Guests pay the hotel to be ran & roaches are the only ones staying there, humans & animals can not stay in these conditions I should have read the reviews prior to booking, & of course it’s a cheap hotel but it should still be clean! EVERY REVIEW on here is 1 or 2 stars & has photos of the roach infestation this hotel has! Why, as management, if you have had customers inform you about the roach issue for MONTHS why haven’t you called an exterminator?! Why are you leaving the roaches to populate more?! We checked in & only stayed for 45 minutes before having to leave due to seeing COUNTLESS ROACHES! Big roaches, small roaches, in every inch of the room. A mother roach literally was sitting with 2 babies under the alarm clock. We showed the front desk clerk photos. The room reeked of mildew and mold. Management then had the audacity to refuse a refund, we then had to contact corporate for the refund and to report the hotel. The front desk clerk was nice, & corporate was helpful, but THIS HOTEL MANAGER & OWNER PROVIDE THIS HOTEL FOR ROACHES ONLY. NOT HUMANS. Management is DIRTY & DISGUSTING for being content hosting a hotel with a roach infestation!