We used the pool, but no pool towels were provided, so I asked the front desk for a try well. A few minutes later, 3 men were at our door knocking and trying to push open the door but we had the safety latch on. They were aggressive- which scared us! They then brought us more towels and took out the garbage. The next day I called them because we had forgotten our swimsuits in the room after checking out. He said they threw them away. My suit was brand new.