Overall Ratings & Reviews Extended Stay America Suites Colorado Springs West

Alicia at the front desk is the only thing that made me give this four stars however she is definitely five stars and by far the nicest and most hospitable of all staff. She went above and beyond to help me when I was unable to get my room cleaned for over the month I stayed she even changed my sheets herself and went out and personally bought me a swiffer to help me. Aside from giving me new linens when needed I was unable to get any real service but please note the other two ladies at the front are also really nice but sadly for the rate I was paying I should’ve been able to get service at least once a week but apparently they don’t even offer it but once every two weeks and if you miss they won’t come back no matter how many times you request it. Also the maintenance guy was really nice. Please note they do not offer a breakfast daily it’s just coffee and Otis Meyer muffins…

The staff were friendly. Unfortunately, the elevator had a notice saying it was going to be shut down. The notice disappeared around the date it was supposed to be shut down, so I'm not sure if the issue was resolved. I took the stairs most of the time I was there. Also, found bed bugs.

Everything was fine for the situation i was in. Wish i knew about the pet surcharge, but not really a big deal.

Clean and great staff

The room didn't have the kitchen utilities they promised, I had to go and asked for them, which was not a problem, the problem was that the coffee pot was dirty, with old burnt coffee on it. I brought my dirty towels for an exchange, as I was ready to go back to my room and take a shower, to my surprise,, there were no clean towels. For sure, the hotel was not as expected.

Location was fine. Room was old, and there wasn’t a coffee pot in the room.

This hotel is convenient to the freeway. There are lots of restaurants and shopping nearby. Don’t expect a good cup of coffee and breakfast in the morning. It’s bad coffee and packaged pastries. We watched someone come off the elevator and clear out half of it. He probably had the munchies because someone on our floor was smoking pot all night. The smell was overwhelming! It is an Extended Stay and it appeared to have quite a few long term stays. The staff were very nice and Oscar was super helpful. The room was fine and it worked for our short stay.

Convenient, clean

There was hair in the shower from a previous visitor. The free "breakfast" is a joke. Coffee and prepackaged muffins or nutrigrain bars. Right on the freeway. Dog barking a 7 am.

I think the overall price is way to much for what you get. The type of breakfast or non breakfast that is available. There is not much to choose from and on two of those days didnt even have ANY oatmeal. You could have gone to the grocery store and bought some ready to cook oatmeal. Also why have room with kitchen and there are zero plates, cups, spoons, etc. I know you can ask at front desk but the minimal should already be in the room. Also obviously had a pet room since I traveled with my pets. Smell in room was obvious some previous pets had urinated in the room. Clean the room or dont use the room.

Customer service was great being able check in a little bit early. When we walked into the room it had a weird smell (which stayed the whole stay), and a big red stain on the carpet. Next morning around 09:00 AM we had a knock on the door from the cleaning service, the lady asked if she could clean the room. I responded with no, check-out isnt until 11, stated we only stayed the night we will be leaving soon then again asked if she could clean our room. There wouldnt of been a point if she cleaned because we were not leaving yet. Not happy with the stay at all, not worth the price I paid. Want a refund for the stay.

Not bad

Staff great! Didn’t realize was more of a living area without any amenities of a hotel. Always have counted in at least a coffee pot n pods, and blow dryer. Perhaps shampoo n conditioner. Drove 12 hrs n did want to have to find a store for supplies. Thought the “ basics” would be included.

It was ok for overnight. Room was clean and beds were comfortable. We were surprised that the room was not stocked with any typical supplies, such as coffee maker, toiletries, ice bucket, etc. They had them available, but you had to request them from the front desk. By the time we got settled in we didn't want to have to go get everything.

This property is old. My room had a shower that was running all the time. No outlets by bed. No lights that worked wall. Moth flew out from under bed. Juat a sketchy property.

Staff was very helpful

The staff was kind! I liked the full sized fridge:)

Room was alright, but there was a person actively trying to get into peoples cars in the parking lot. Very hot inside the facility outside of the room.

Property was clean, staff excellent . Only issue was the condition of the bathtub walla

Comfortable and quiet. Excellent value