Dear Sir,
Thank you for taking the time to share your thoughts on your recent stay with us.
We're delighted to hear that you found your room clean; however, we sincerely apologize for the inconvenience you experienced with the shower water pressure and the cold air. Your comfort is our top priority, and we understand how essential these aspects are to a positive stay.
To address the issues you raised, our maintenance team will promptly investigate the water pressure matter to ensure it meets the standards we strive to uphold. Additionally, we will look into the heating system to ensure the room temperature is comfortable for all our guests. Your feedback is invaluable to us, and we are committed to making the necessary adjustments to enhance your future visits and those of our other guests.
Once again, thank you for choosing Amata Patong. We look forward to the opportunity to welcome you back and provide you with an improved experience.
Best regards,
Amata Patong Management