Overall Ratings & Reviews Sheraton Grand Jakarta Gandaria City Hotel

The staff was super friendly. Recommended.

One of the best places for you to staycation when you get bored at home.

We stayed 4 nights, at every breakfast, always asked how the food was and if there was anything you would like to add to the next day's breakfast. Then offered if you want to make bakso bakwan, because I really like bakso. The next morning at breakfast, special bakso bakwan was delivered for me, as an addition to my breakfast. Amazing 👍

stay for 2 nights in Sheraton really happy and comfortable, feels like home. All the staffs are so helpful and friendly, yesterday there was a leak in the room because it was raining and windy, but all the staff were responsive and immediately moved the room and got a compliment dinner in anigre, Soo happy and all the food was amazing. there is a connecting to Gandaria city mall so you can hang out or go shopping directly for mbak Alifia, thank you so much for wishing you a happy birthday, even though you didn't say anything to the hotel, hopefully you can stay again at Sheraton

Pretty nice room and service, also good breakfast. Very good for staying a week even for transit. Good job!

Nice stay, friendly staff, diverse fare of food for breakfast, and we got free and tasty complimentary snack for Eid! Love it

The hotel staff is very friendly and helpful, from the beginning of our check-in until we checked out. The room is very clean and wi-fi is available. The breakfast menu is very varied. If you get bored in the room, just walk to the mall. It's really fun ☺️🙂

Satisfactory service, friendly and helpful staff, clean and comfortable rooms, varied breakfast with a pretty good taste.

one of our favorite hotels, have repeated stays here, really a professional 5* hotel, clean and comfortable. the check-in process is easy and fast with a beautiful FO named Ms. Syafrina, the note request for the reservation time is all accepted,. upgraded to a suite with a special rate, requested a late checkout was also accepted.. basically the best, breakfast, dinner menus are all delicious, all the staff are cool, goodlooking, friendly and all intellectual.. the Sheraton Gancit is cool, wait for us to come again, don't ever change, let alone downgrade 🤭😊 the real luxurious hotel very comfortable 😘

The rooms was nice, huble staff and comfortable around the mall. The parking area a bit hard to get the space

Professional and helpful. Close to the mall, so you can walk around the mall

Perfect for staycation. Too bad there's no proper kids club.

At the beginning when confirming whether early check-in is possible or not, they said "yes". I was asked to wait for about 15-20 minutes, but after more than 40 minutes there was no news from the hotel staff. When I asked again it turned out the room was ready and there was no confirmation, we were left waiting. The swimming pool facilities are too small and the distance to the bathroom to clean up is too far. During breakfast I found dirty cutlery on the dining table (as if it had not been washed) and when I reported it to the hotel staff, the cutlery was only replaced, there was no apology (my expectation should have been more than that because this is a 5-star hotel). All hotel staff are generally not very friendly. The food is not very varied. The room is quite comfortable and access to the mall is also very easy.

Hotel above the Best Mall, Nice Room, Food 9.7/10 👍🏻 Facilities are okay, Ambience is Comfortable and Quiet.

Spent 2 nights. 18th floor which offered me great view of Jakarta. The room was spacious, the bathroom was clean, the bed was comfortable. Nice place and shopping too.

Nice hotel for business and family.

Stayed with my 2 young boys, all went well. Mas Randy who served us by the pool was extremely helpful and friendly. If would be great if they had taller greenery in the pool area to provide more shade. Other than that all was well.

5 star hotel but the room equipment is very minimalist, the bathroom does not have a bathtub. Actually it is not worth the price and facilities in the room.

Always be my hotel to go. The staff always give the best service. How they manage the check in and check out very efficient.

Always one of the most favorite hotels if you want to take a break. Have stayed here several times as a solo. So comfy, clean, superb hospitality and all employees are very friendly :) The breakfast menu is also extensive and all delicious :) Although it is a bit difficult if you want to check in early because it depends on room availability, but it's fine, you can wait at Gancit :) And thanks for the cookies 🖤.