The hotel staff is very friendly and helpful, from the beginning of our check-in until we checked out. The room is very clean and wi-fi is available. The breakfast menu is very varied. If you get bored in the room, just walk to the mall. It's really fun ☺️🙂

Satisfactory service, friendly and helpful staff, clean and comfortable rooms, varied breakfast with a pretty good taste.

one of our favorite hotels, have repeated stays here, really a professional 5* hotel, clean and comfortable. the check-in process is easy and fast with a beautiful FO named Ms. Syafrina, the note request for the reservation time is all accepted,. upgraded to a suite with a special rate, requested a late checkout was also accepted.. basically the best, breakfast, dinner menus are all delicious, all the staff are cool, goodlooking, friendly and all intellectual.. the Sheraton Gancit is cool, wait for us to come again, don't ever change, let alone downgrade 🤭😊 the real luxurious hotel very comfortable 😘

The rooms was nice, huble staff and comfortable around the mall. The parking area a bit hard to get the space

Professional and helpful. Close to the mall, so you can walk around the mall

Perfect for staycation. Too bad there's no proper kids club.

At the beginning when confirming whether early check-in is possible or not, they said "yes". I was asked to wait for about 15-20 minutes, but after more than 40 minutes there was no news from the hotel staff. When I asked again it turned out the room was ready and there was no confirmation, we were left waiting. The swimming pool facilities are too small and the distance to the bathroom to clean up is too far. During breakfast I found dirty cutlery on the dining table (as if it had not been washed) and when I reported it to the hotel staff, the cutlery was only replaced, there was no apology (my expectation should have been more than that because this is a 5-star hotel). All hotel staff are generally not very friendly. The food is not very varied. The room is quite comfortable and access to the mall is also very easy.

Hotel above the Best Mall, Nice Room, Food 9.7/10 👍🏻 Facilities are okay, Ambience is Comfortable and Quiet.

Spent 2 nights. 18th floor which offered me great view of Jakarta. The room was spacious, the bathroom was clean, the bed was comfortable. Nice place and shopping too.

Nice hotel for business and family.

Stayed with my 2 young boys, all went well. Mas Randy who served us by the pool was extremely helpful and friendly. If would be great if they had taller greenery in the pool area to provide more shade. Other than that all was well.

5 star hotel but the room equipment is very minimalist, the bathroom does not have a bathtub. Actually it is not worth the price and facilities in the room.

Always be my hotel to go. The staff always give the best service. How they manage the check in and check out very efficient.

Always one of the most favorite hotels if you want to take a break. Have stayed here several times as a solo. So comfy, clean, superb hospitality and all employees are very friendly :) The breakfast menu is also extensive and all delicious :) Although it is a bit difficult if you want to check in early because it depends on room availability, but it's fine, you can wait at Gancit :) And thanks for the cookies 🖤.

Book a room according to the order and request to make a surprise for my husband, it was granted very well and my husband was happy, it was very pleasant to stay at this Sheraton Hotel, the room was clean, tidy, no dust, fragrant, the AC was very cold, the bathroom was also clean with a separate bathtub and shower which was very good. For breakfast, please add more local menus and add more variations, the restaurant staff were very friendly and served well, came directly to be taken to sit where and offered coffee or tea, after that when we ate, we were offered other menus that we wanted to try and take. Incidentally, there was a kind man but forgot his name, he gave a special pancake cake for our child Naureen without being asked. Pkk na fun staying at the Sheraton, next time I will come back to stay again at another time. Thank you Sheraton and all the friendly and kind staff.

The best when going to Jakarta is always at the Sheraton Gandaria.

Hotel dengan fasilitas lengkap, connect dengan Gandaria City Mall. Sarapan menyenangkan.

The staff was very friendly and helpful. The room ambiance was great. Love the variety of the food pada saat breakfast di Anigre Restaurant. Definitely recommended. I wish we could've stayed longer thou ❤️

Perfect hotel for a staycation. The room was clean and comfy. As usual, the service was excellent. Breakfast and evening cocktail with dinner at the club were delicious. The swimming pool was spacious. We'll be back for sure.

Semua staf nya profesional dan pelayanannya sangat baik.