My stay with Sarrazola lasts almost one week, during my bike riding holiday around Sintra area. Very friendly and helpful staff. Clean and tidy place. Staff arrange safe place for my rental e-bike, even without any notice before sign in. Faced small problem with my cycling gear, received big help from hotel reception staff. Very peaceful place, maybe because i was travelling off season. Good place to travel around Sintra area. 10points, will come again if travelling nearby.

Stayed there 4 mths ago for 2 nights enjoyed the stay payed the bill in full. Then 4 months later they charged my credit card fraudulently again double charge. With me 3 thousand miles away.

The staff are friendly and helpful, most of them speak English. The bedroom was comfortable and quite spacious but not luxurious. The shower room was clean and adequate. Breakfast was plentiful but with no hot food.

The staff is really nice, but the rooms are dirty. The shower had dog hair, and the bedsheets had something that looked similar to snot. When we arrived, the aircon didn't work (fortunately, they changed our rooms to one that had a working aircon, but it is a loud one, so we didn't turn it on eventually). They only get 3 stars from me since the service is good, they had parking and the wifi is good. Come if you need a cheap stay, otherwise find a cleaner place.