Overall Ratings & Reviews Hotel City Lugano, Design & Hospitality

Excellent experience

Good basic services without extras.

Nice hotel definately 4 star. Modern and clean. Within walking distance of shopping and train station. We walked to the cable car and took the cable car upto the train station.

Nice hotel

Clean with nice amenities. A little off the downtown area but not too bad a 10 minute walk or using the public transportation not a problem getting there.

Very nice room and very modern. I have the room was very nice.

Nice clean hotel with a great breakfast. Staff are super friendly and helpful. Katla at the breakfast restaurant is exceptionally pleasant and friendly. Great way to start your day by meeting such a nice lady.

Very clean and excellent service

Perfect location, easy walk to city centre and excellent service from the staff.

Right in town. Easy bus stop. Wonderful breakfast. And charming, effusively welcoming older Crotian lady made us cappuccino every morning. Will not forget her.

Incredible place to stay, was a comfortable AND SPACIOUS CLEAN ROOM.

Very clean. We’d prefer the toilet & shower to have its own room, not just hidden behind a curtain.

Very new and modern. Great spacious rooms. It’s certainly not 4 stars, but we had a very pleasant stay. And shout out to Katia - she made us feel very special and welcome! It’s around 15 mins walk to the main areas, but a nice quiet hotel room. Which we appreciated. Definitely recommend!

Nice clean hotel. Wonderful friendly staff. Great breakfast. 5 minute easy bus ride to center of Lugano. We enjoyed our stay.

The stay was pleasant but it was definitely not a 4-star hotel. It was more like an upgraded ibis, friendly (except one manager looking guy at the reception) but basic service and super standard facilities & breakfast without any special charms. No complaints, but I would stay at a different hotel of the same star-rating next time which I stayed before in the area. Location was good.

Very clean and modern hotel that is in a nice, quiet location. It is walkable to the old city and lake (flat sidewalk, roughly 15 minutes). The staff were friendly.

The hotel was nice, but really didn’t look like a 4 star hotel.

All services were excellent, room is modern ,clean and good furntied. staff was friendly

Clean and great breakfast service

Great room, friendly staff and delicious breakfast. Location is good.