Overall Ratings & Reviews Kusatsu Onsen Hotel Resort

We loved it here. The resort is amazing. The room was a good size. The view was fantastic. Close to the Yubatake, Kusatsu Gate foot bath, restaurants, and markets. They have a free shuttle to the center of town, Yubatake. Also, a shuttle to the bus stop when you go back. Plus, the free big onsen is amazing. You can also use two other hotels' onsens, but Kusatsu Onsen Hotel Resort's is the biggest and nicest. They provide a yukata for use while you're there, which is nice if you want to take pictures outside in a yukata. The staff are all super friendly and nice. We loved this place.

Great resort but a bit older style and window is single pane so cold air still seeps thru the hobby and hallway area. Some of the ceiling and walls are cracking and stains. The resort has family friendly things to do like ping pong and arcade area. The hot spa was pretty good. Breakfast is a great experience. Overall, good experience.

Onsen. Require renovation. Limited local transportation to move around. Staff very helpful, Food quantity too much and quality need to be improved.

The staff was friendly and helpful. The in room bathroom was in need of repair. The fact i needed to reserve breakfast a day in advance is absurd.

Location is very good and staff are good and helpful

Outdated and very disappointed. Need to spend some money to redo paint, hallways and most flooring. Also really needs a deep clean. Roof and higher parts of walls in room were dirty/dusty. Bathroom taps all leaked, including the toilet. Wifi didn’t work in our room, only reached the lobby and first floor.

Property is too old, need improvement.

Old hotel but keep good maintenance. I have an request that need mantion men and women onsen entrance in English. Hopefully you consider it.

The staff is verry friendly❤️❤️❤️🙏

We stayed for three nights our breakfast is still the same menu so we expect everyday is different but unfortunately it is not. But all is fine the staff are very nice

とても居心地が良かったです。最高な思い出になりました。ありがとうございます

部屋の鍵がかかりにくかった

また行きたいです

距離湯畑較遠，服務尚可。

駅から近く、無料バスも出ていてとてもよかった

整體都滿意 85/100. 如果比較性指出,此酒店比較年長了！

はじめて宿泊しました。 正直あまり期待してませんでしたが、 思った以上に部屋、食事満足しました。又機会があったら泊まりたいと 思いました。

温泉のお湯が流石草津といった感じで素晴らしく、身体が芯から暖まりました。ホテルは湯畑から少し離れていますが、無料の巡回バスがあり、支障ありませんでした。山の空気や景色が良く、ホテルのスタッフの方が親切で快適に過ごすことができました。無料の漫画コーナーも良かったです。関東からはやや遠方ですが、また利用したいと思っています。

建物や設備は古いが清潔できめ細かい工夫が気に入りました 湯畑まではシャトルバスが巡回していて待たずに乗れました また利用させていただきます。

皆さんのコメント通りでした…部屋は汚いというか適当な掃除な感じ。髪の毛いっぱい落ちてた。掃除してないのを布団で隠された感じ。 ご飯は美味しかったです。