8.4
Very Good

From 1,933 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.4

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Ambiance (25)
Hotel Area (23)
Staff Friendliness (21)
Surroundings (20)
Family Friendly (20)
Room Space (20)
Bedroom (20)
Taste (20)
Bathroom (18)
Variety (17)
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Traveler Reviews Purnama Hotel

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40

Customer reviews

B***N
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10.0

/10

Reviewed 6 week(s) ago

the staff is friendly, very helpful in service. the hotel is spacious and has many activities for children
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1 people find it helpful

Y***f
icon-origin-TRAVELOKA

9.7

/10

Reviewed 9 week(s) ago

The place is nice, close to the tourist attractions in Batu City, but when we stayed there it kept raining so we didn't really explore the park.
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1 people find it helpful

s***i
icon-origin-TRAVELOKA

9.4

/10

Reviewed 9 week(s) ago

the hotel view is nice. suitable for families with small children, there is a playground. for the room is a bit lacking because the building is old, so the interior is quite old-fashioned. the bathtub is a bit dirty.. but overall the service is okay, the staff are friendly and helpful.
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2 people find it helpful

L***k
icon-origin-TRAVELOKA

8.5

/10

Reviewed 13 week(s) ago

It was a pleasure staying here, even though there was no AC, I could sleep.
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1 people find it helpful

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Muchammad D. N.
icon-origin-TRAVELOKA

8.7

/10

Reviewed 14 week(s) ago

The location, place, atmosphere are very good but the lobby staff between shifts of lobby staff (on duty) lacks coordination regarding hotel room payments.
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1 people find it helpful

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dyah p.
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Leisure
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9.7

/10

Reviewed 14 week(s) ago

It was a pleasant stay at Purnama Hotel, fast check-in, the food was also delicious with several food variants, only in room 8304 where our bedroom was, the water in the sink kept dripping and the room facing the road made it uncomfortable because of the noise of vehicles outside and also the AC that was not prepared by the hotel felt stuffy if all the windows were closed even though Batu City felt cold, but so far so good, next time I'll stay here again.
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2 people find it helpful

P***i
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Staycation
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9.6

/10

Reviewed 17 week(s) ago

I just realized after coming here twice that the moderate type rooms do not have AC.
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3 people find it helpful

p***s
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Staycation
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10.0

/10

Reviewed 20 week(s) ago

The first time I came here, the atmosphere was very rocky so it was definitely cold. Even without air conditioning, the room was cold and there were definitely no mosquitoes. There is a 2 meter swimming pool for children. All the food is delicious. The live music was also great on Saturday when I stayed there.
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2 people find it helpful

D***y
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Staycation
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8.5

/10

Reviewed 21 week(s) ago

really beyond expectation. because from the outside it looks like an ordinary hotel. but inside, the communal area is really spacious. really happy to be able to stay here
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2 people find it helpful

meko
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Staycation
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10.0

/10

Reviewed 24 week(s) ago

Highly recommend for everything and all the facilities.
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2 people find it helpful

s***a
icon-Leisure
Leisure
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6.5

/10

Reviewed 24 week(s) ago

The room does not have AC and cannot see the view and does not. According to the order.
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4 people find it helpful

SURYANTO
icon-Leisure
Leisure
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10.0

/10

Reviewed 24 week(s) ago

The atmosphere of the room, garden and environment is cool and fresh. The food tastes great and the price is pocket-friendly.
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E***i
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Leisure
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10.0

/10

Reviewed 25 week(s) ago

👍
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anto m. v.
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Leisure
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6.2

/10

Reviewed 25 week(s) ago

FO is lacking in providing explanations to guests, rooms without AC are very hot, ask for an upgrade but the price is unreasonable, the food is very bad, all employees do not understand the condition of the hotel. Very disappointed. The app and bae. CS is very disappointing. Expensive phone calls are ignored.
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4 people find it helpful

A***i
icon-origin-TRAVELOKA

8.3

/10

Reviewed 26 week(s) ago

Got a room with a thin and torn blanket. I was cold all night. Luckily the next day I could move rooms, I also asked for that the day before but it was not approved. Although I didn't mind upgrading the room with additional payment.
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1 people find it helpful

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Ade S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 27 week(s) ago

it's okay for a place to rest
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1 people find it helpful

Susetya N.
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Leisure
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10.0

/10

Reviewed 28 week(s) ago

The staff are all friendly, from the security guard to the receptionist to the cleaning service, polite and friendly. The first time I stayed here, it was very effective. I got a room with a hole in the bathtub, and I complained that the room was immediately changed. The hotel is very spacious and the atmosphere is good for a night out. If I go to Batu again, God willing, I will stay here again.
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R***y
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Leisure
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8.8

/10

Reviewed 30 week(s) ago

Old hotel, unfortunately the maintenance and facilities are a bit disappointing. Even though it is in a suite room. Hopefully in the future it will be better.
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Nita D. W.
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Staycation
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10.0

/10

Reviewed 31 week(s) ago

The place is spacious, at first I thought from the front it looked like an old hotel. Eh, when I went in it turned out to be nice. Oh yeah, after breakfast, you have to explore the streets, there are many good photo spots, the rooms are clean, the workers are friendly, only minus 1 for the Duluxe type around 500-600 thousand, you need a hair dryer hehe.
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+4

2 people find it helpful

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Ahmad K.
icon-Leisure
Leisure
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10.0

/10

Reviewed 33 week(s) ago

The little ones are happy to be able to swim as much as they like.
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