Overall Ratings & Reviews Purnama Hotel

The place is beautiful and quiet (is it because you stayed there after the Eid holiday? 😅), only 4 families were seen there, even though it's usually full. It's a bit lacking because the rooms are non-AC, maybe because Batu is already cold, so there's no need for AC.

the only hotel in East Java and perhaps the only hotel in Indonesia that provides dinner to its guests, are there any other hotels like this..???

the staff is friendly, very helpful in service. the hotel is spacious and has many activities for children

The place is nice, close to the tourist attractions in Batu City, but when we stayed there it kept raining so we didn't really explore the park.

the hotel view is nice. suitable for families with small children, there is a playground. for the room is a bit lacking because the building is old, so the interior is quite old-fashioned. the bathtub is a bit dirty.. but overall the service is okay, the staff are friendly and helpful.

It was a pleasure staying here, even though there was no AC, I could sleep.

The location, place, atmosphere are very good but the lobby staff between shifts of lobby staff (on duty) lacks coordination regarding hotel room payments.

It was a pleasant stay at Purnama Hotel, fast check-in, the food was also delicious with several food variants, only in room 8304 where our bedroom was, the water in the sink kept dripping and the room facing the road made it uncomfortable because of the noise of vehicles outside and also the AC that was not prepared by the hotel felt stuffy if all the windows were closed even though Batu City felt cold, but so far so good, next time I'll stay here again.

I just realized after coming here twice that the moderate type rooms do not have AC.

The first time I came here, the atmosphere was very rocky so it was definitely cold. Even without air conditioning, the room was cold and there were definitely no mosquitoes. There is a 2 meter swimming pool for children. All the food is delicious. The live music was also great on Saturday when I stayed there.

really beyond expectation. because from the outside it looks like an ordinary hotel. but inside, the communal area is really spacious. really happy to be able to stay here

Highly recommend for everything and all the facilities.

The room does not have AC and cannot see the view and does not. According to the order.

The atmosphere of the room, garden and environment is cool and fresh. The food tastes great and the price is pocket-friendly.

👍

FO is lacking in providing explanations to guests, rooms without AC are very hot, ask for an upgrade but the price is unreasonable, the food is very bad, all employees do not understand the condition of the hotel. Very disappointed. The app and bae. CS is very disappointing. Expensive phone calls are ignored.

Got a room with a thin and torn blanket. I was cold all night. Luckily the next day I could move rooms, I also asked for that the day before but it was not approved. Although I didn't mind upgrading the room with additional payment.

it's okay for a place to rest

The staff are all friendly, from the security guard to the receptionist to the cleaning service, polite and friendly. The first time I stayed here, it was very effective. I got a room with a hole in the bathtub, and I complained that the room was immediately changed. The hotel is very spacious and the atmosphere is good for a night out. If I go to Batu again, God willing, I will stay here again.

Old hotel, unfortunately the maintenance and facilities are a bit disappointing. Even though it is in a suite room. Hopefully in the future it will be better.