8.2
Very Good

From 92 reviews

Provided by travelers on
Cleanliness

8.3

Room Comfort

8.0

Meal

8.3

Location

8.3

Service and Facilites

8.0

People often mention about Van Hoa Hotel
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Bedroom (5)
Bathroom (5)
Wifi (4)
Check-in/out Time (4)
Hotel Area (4)
Distance to City Center (3)
Family Friendly (3)
Ambiance (3)
Surroundings (2)
Accessibility (2)
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Traveler Reviews Van Hoa Hotel

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40

Customer reviews

N***n
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Leisure
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5.3

/10

Reviewed 6 week(s) ago

Room was very cold, old, dirty. Amenities in the room were minimal.
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2 people find it helpful

Larry L. P. D.
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5.4

/10

Reviewed 27 week(s) ago

Probably one of my worst stay ever. The organization and the service is bad, hotel is quite ran down.

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H***g
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Leisure
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6.3

/10

Reviewed 27 week(s) ago

At first, I was skeptical when I read the reviews, but who would have thought it would happen to my team. I booked 2 rooms, 1 room was ok but the other room's air conditioner was broken or something, it took a long time to turn it on and it wasn't cool, the fan was broken. My team reported to the receptionist and got a room change, but the changed room was exactly the same :) the air conditioner was still not cool at all. We couldn't sleep so we had to go to the other room to sleep. Luckily we only booked 1 night, probably won't happen again. I hope the hotel will take note of comments like that to improve the service!
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1 people find it helpful

Q***h
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Staycation
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5.0

/10

Reviewed 28 week(s) ago

The worst hotel in the world! The view is beautiful but the staff attitude and service are unacceptable. The hair dryer doesn't work, the sink is clogged. The door is broken. Everything is bad except the night security guard. I advise everyone not to rent this place if you don't want to get upset 👍🏻
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N***c
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Staycation
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6.3

/10

Reviewed 30 week(s) ago

The room's air conditioner was broken. I went out on a day when Ninh Binh had 39.1 degrees and the air conditioner broke in the middle of the night. I called both phone numbers on the card but they didn't work. I went down to find the receptionist but there was no one there. If you go during the hot season, you really need to check the air conditioner carefully.
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2 people find it helpful

G***t
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Leisure
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10.0

/10

Reviewed 31 week(s) ago

At first I booked a very cheap price but I didn't think the room quality would be so good, there is also a restaurant for eating and drinking which is very convenient and the price is reasonable. There is also a breakfast buffet. The accommodation is also very close to Hoa Lu ancient town, next time I will still choose a room here.
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2 people find it helpful

TRAN T. T.
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Staycation
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9.4

/10

Reviewed 32 week(s) ago

My room for 5 people was comfortable, clean, close to tourist attractions
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2 people find it helpful

N***n
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8.4

/10

Reviewed 34 week(s) ago

Everything is fine for the price, but the toilet is clogged but still allows guests to use that room. Well, find an electrical outlet in the whole room 🤧
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Nguyễn P. A.
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Staycation
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9.1

/10

Reviewed 38 week(s) ago

Oh, the price is cheap but the amenities are unbearably luxurious. If I come back to NB, I will definitely stay here. Motorbike rental prices are also cheap compared to the general level. 10 points no buts.
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1 people find it helpful

Thảo T.
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9.7

/10

Reviewed 38 week(s) ago

Clean room, good price, good service, double room, few hotels have such a reasonable price
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1 people find it helpful

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Anh M.
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8.4

/10

Reviewed 62 week(s) ago

Phòng ở ổn so với giá. Khách sạn đang sửa chữa nên có thể sử dụng từ tầng 1 đến tầng 5. Tháng máy tại tầng 5 bị hư (lờn) nút bấm xống nên khó di chuyển, KH đi bộ xuống hoặc chờ bấm nút lên và chờ thang máy. WiFi không sử dụng được mặc dù phòng ở ngay bên cục WiFi, báo lễ tân thì bảo chờ chủ ngủ dậy để sửa (mặc dù đã 3h chiều) nhưng vẫn không được. Điểm cộng là có chú trực ban đêm nhiệt tình và thân thiện.
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2 people find it helpful

Dau T. G.
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4.8

/10

Reviewed 65 week(s) ago

I have stayed in many places but have never seen service as bad as this hotel. The hotel is under construction, full of dust, very noisy, and has no parking space. I booked a 20m2 apartment but the 16m2 apartment was given to me at a cheaper price and insisted that it was the room I had chosen, even though I could see with my own eyes that it was not. Sometimes the receptionist doesn't want to ask anything or doesn't know who to call. The room is full of mosquitoes. The two days I stayed here, the room wasn't even cleaned. Bed quality is really bad. Worst hotel ever. Rcm everyone should choose another hotel!! Even though I booked for 2 days, because the service was so poor, I went to another hotel after only staying for more than a day. However, when checking out, the receptionist didn't even know that I had booked for 2 days and even asked for an overtime fee of 1 day, really. unprofessional! In general, just thinking about this hotel makes me angry!
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5 people find it helpful

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Kris N.
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8.5

/10

Reviewed 67 week(s) ago

It's also clean ok, the room smells a bit strange but has enough amenities, the doormat is a bit old, after cleaning it leaves shreds of fabric... I went off-season so the service is probably not ready yet
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1 people find it helpful

Pham T. T. P.
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8.5

/10

Reviewed 68 week(s) ago

The room is clean and nice, but the hotel is under renovation so it's a bit noisy and dusty
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1 people find it helpful

nguyen t.
icon-origin-TRAVELOKA

6.2

/10

Reviewed 78 week(s) ago

The room cannot use the refrigerator, the wifi is poor, the parking space is a bit inconvenient, we reported it to the receptionist and the staff has not found a solution yet.
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Tran N. H. C.
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5.4

/10

Reviewed 86 week(s) ago

Mình ở phòng 4 giường 8 người ở phòng trên cao và cảm thấy rất bí bách nóng nực. Máy lạnh công suất nhỏ mở 2 tiếng mới mát lên 1 tí. Phòng ở không cho nước uống.

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Nguyen N. H.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 98 week(s) ago

Khách sạn cháy (cháy đường điện) nhưng từ lúc bắt đầu cháy đến khi PCCC làm việc xong không hề có nhân viên nào của khách sạn đến để đưa ra phương án khắc phục hậu quả cho khách hàng. Rất nhiều khách phải về hoặc đi chỗ khác ngay trong đêm nhưng không được 1 lời xin lỗi từ khách sạn. Cũng không được hoàn tiền phòng (mặc dù mới nhận phòng buổi chiều chưa ở được tí nào).
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3 people find it helpful

Nguyen Quoc Nam
icon-origin-TRAVELOKA

8.5

/10

Reviewed 104 week(s) ago

Phòng nhỏ phù hợp với giá tiền. Mọi thứ sạch sẽ, tạm ổn, lễ tân thân thiên, chỗ để xe máy bừa bộn và WiFi quá yếu không thể sử dụng được là 2 điểm trừ.

2 people find it helpful

Duong T. L.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 106 week(s) ago

Room is very spacious. Especially the bathroom is very big. The reception is also very friendly. each sound insulation is a bit weak.
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4 people find it helpful

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NGUYEN N. L.
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9.7

/10

Reviewed 106 week(s) ago

Clean, neat, lovely staff, the only thing is the room is not noise-proof
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3 people find it helpful

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