I Book room on the way to Nha Trang, arrive at 2:00 am, the receptionist does not accept check-in because there is no transaction confirmation email. When giving the evidence from the website, the new receptionist temporarily grants us a room after having read for an hour and reports that he will check the booking the next morning, if I do not see it, I have to pay cash ... End I know the sale department did not transfer my booking to the reception department, so there was a problem.