8.6
Very Good

From 6,686 reviews

Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.7

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Traveler Reviews Amaris Hotel Margorejo Surabaya

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Customer reviews
R***h
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Leisure
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8.5

/10

Reviewed 23 hour(s) ago

The place is comfortable but parking is inadequate.
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Accommodation's Reply
18 Apr 2025
Dear valued guest Mr. / Mrs. R * h, Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for your time to review our Hotel, we are very happy to hear that you feel comfortable during your stay at Amaris Hotel Margorejo - Surabaya, we apologize for the inadequate parking but our Security will always help to valet parking and arrange time for guests when Check in or when Check out and maximize the available parking space and, feedback like this motivates us to continue to improve our services so that your experience will be better in the future, we hope to welcome you back on your next visit, warm greetings from. Harmadi. Hotel Manager.
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S***i
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Leisure
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10.0

/10

Reviewed 2 day(s) ago

The staff very friendly, the bathroom and bedroom always clean and comfortable. Every time I visit Surabaya, I always stay in Amaris Hotel Margorejo Surabaya. Thank you.

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Accommodation's Reply
17 Apr 2025
Dear Guest Mr/Ms S***i Warm greetings from Amaris Hotel Margorejo - Surabaya We thank you for your review It's very nice to hear that you were comfortable and enjoyed your stay at Amaris Hotel Margorejo, and that it met your expectations. We really hope that we can always be the first choice of comfortable accommodation for you and your family. Thank You Greetings, Harmadi Hotel Manager
Juliansyah
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Transit
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9.7

/10

Reviewed 6 day(s) ago

Never fail to stay at Amaris anywhere. Hotel staff is friendly, Hotel is full but Valey parking service. Breakfast food is quite delicious and varied. You will not regret staying at Amaris and Santika management
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1 people find it helpful

Accommodation's Reply
17 Apr 2025
Dear valued guest Mr. Juliansyah, Thank you for staying at Amaris Hotel Margorejo-Surabaya and taking the time to write a review for us, we are very pleased to know that you have received excellent service from our staff during your stay at Group Santika Indonesia Hotels & Resorts and especially at Amaris Hotel Margorejo – Surabaya. Your great compliments for our staff have been conveyed to the team. Your very kind words are undoubtedly a great motivation for all of us to always give our best, It is a pleasure for us to be able to serve you again with our best hospitality on the next occasion. Warm regards. Harmadi. Hotel Manager.
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Septiandri W.
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8.5

/10

Reviewed 6 day(s) ago

Strategic, many menu variants, all the staff are friendly. Next time I go to Surabaya, I will definitely go there again.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. Septiandri W, Warm greetings from Amaris Hotel Margorejo - Surabaya. We would like to thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya. Your input means a lot to us and we will improve our quality and service. We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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B***g
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Leisure
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8.4

/10

Reviewed 1 week(s) ago

For food to be improved again.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr. / Mrs. B * g. Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good assessment and feedback about our hotel. For food, we will improve the taste. And we are glad that you have enjoyed your visit and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi.
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A***n
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Business
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9.1

/10

Reviewed 1 week(s) ago

Access to the city center is close, and the breakfast menu is varied.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. A*n, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience in the room and at express. Best wishes & Always be healthy. Best regards, Harmadi - Hotel Manager.
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S***n
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8.5

/10

Reviewed 2 week(s) ago

enough to stay overnight in Surabaya.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. S*n, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience in the room and at express. Best wishes & Always be healthy. Best regards, Harmadi - Hotel Manager.
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I***N
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Leisure
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9.7

/10

Reviewed 2 week(s) ago

very helpful staying at this amaris. as usual the service is good if their group, yesterday the air conditioner leaked the officer immediately came quickly. the food is okay, delicious. the room is cold and clean and the bathroom is also clean and doesn't smell. the cleanliness of the hotel, elevator, front office also looks clean. the security guard is also alert when you want to enter the hotel with red lights on the road when you want to enter. they are also alert when you want to go out. it's safe and comfortable to stay at amaris
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. I*N. Warm greetings from Amaris Hotel Margorejo - Surabaya. We would like to thank you for your review on Traveloka. It is very nice to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us regarding the leaking AC, we apologize and our technicians have fixed it and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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Deni S.
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10.0

/10

Reviewed 2 week(s) ago

friendly hotel staff
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1 people find it helpful

Accommodation's Reply
15 Apr 2025
Dear Mr. Deni S., Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good rating and feedback about our hotel. And We are glad that you have enjoyed your stay and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi.
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s***h
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10.0

/10

Reviewed 2 week(s) ago

mantul bet bet bet this is all good
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr. / Mrs. s*h, Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good rating and feedback about our hotel. And We are glad that you have enjoyed your stay and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi.
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Septiandri W.
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Leisure
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9.4

/10

Reviewed 2 week(s) ago

Hotel staff is friendly, check in & out process is fast.
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr. / Mrs. Septiandri W. Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good assessment and feedback about our hotel. And We are glad that you have enjoyed your visit and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi.
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Lul A.
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Business
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10.0

/10

Reviewed 3 week(s) ago

very nice🤩👍🏻 good
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1 people find it helpful

Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. Lul A, Warm greetings from Amaris Hotel Margorejo - Surabaya. We would like to thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya. Your input means a lot to us and we will improve our quality and service. We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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w***y
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Business
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10.0

/10

Reviewed 5 week(s) ago

Friendly staff. Fast service.
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1 people find it helpful

Accommodation's Reply
17 Mar 2025
Dear Mr./Mrs. w*y, Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good review of our hotel. And we are glad that you have enjoyed your visit and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi
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H***h
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Leisure
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9.7

/10

Reviewed 6 week(s) ago

Overall it's good to stay here, the staff are friendly and helpful. The breakfast is delicious, although the only drawback is that it's not very varied. When it was almost time to check out, they called and asked if I wanted to extend my stay or not, so it's suitable for me who likes to sleep, so remember that when it's time to check out, I don't sleep too much :D.
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1 people find it helpful

Accommodation's Reply
14 Mar 2025
Yth. Bapak / ibu H*h. Salam hangat dari Amaris Hotel Margorejo - Surabaya. Kami ucapkan terima kasih atas ulasan anda di Traveloka. Sangat menyenangkan mendengar bahwa anda nyaman dan menikmati tingal di Amaris Hotel Margorejo - Surabaya, Masukan anda sangat berarti bagi kami dan akan kami tingkatkan kembali untuk kualitas dan juga pelayanan kami, Besar harapan kami bisa selalu menjadi tempat menginap pilihan utama yang nyaman bagi anda dan keluarga. Terima kasih. Salam Hormat, Harmadi. Hotel Manager.
T***e
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Transit
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8.5

/10

Reviewed 7 week(s) ago

no hassle, when we arrived the staff was friendly, and the room was ready... for those of us who came from outside the island... we really appreciated it because we needed to rest quickly
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1 people find it helpful

Accommodation's Reply
28 Feb 2025
Dear Mr. / Mrs. T*e. Warm greetings from Amaris Hotel Margorejo - Surabaya. We would like to thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya. Your input means a lot to us and we will improve our quality and service. We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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W***i
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10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly, the food is varied.
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1 people find it helpful

Accommodation's Reply
26 Feb 2025
Dear Mr./Mrs. W*i, Thank you for taking the time to provide your review and comments about Amaris Hotel Margorejo - Surabaya, we are glad to hear that you enjoyed your experience at Amaris Hotel Margorejo - Surabaya. We look forward to welcoming you back soon to enjoy your experience in the room and at express. Best wishes & Always be healthy. Best regards, Harmadi - Hotel Manager.
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E***i
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7.7

/10

Reviewed 9 week(s) ago

Everything is quite good, the price is okay for those who just want to transit. But there are some things that still need to be fixed. The AC is problematic like it likes to drip and the shower faucet is broken so you can't take a shower. For the rest, it's quite good.
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3 people find it helpful

Accommodation's Reply
22 Feb 2025
Dear Mr./Mrs. E*i. Warm greetings from Amaris Hotel Margorejo Surabaya. Thank you for choosing Amaris Hotel Margorejo Surabaya to stay, we thank you for your review and input. For this matter, we have coordinated with the Engineering team to ensure that the AC is functioning properly and the shower faucet in the bathroom is running properly and in terms of operational services, we will evaluate and re-train to be even better, once again we thank you for your input and information and for the future or next visit we will try to be more comfortable. We really hope that we can always be a comfortable place to stay during your visit to the city of Surabaya. Thank you. Best regards, Harmadi. Hotel Manager.
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b***o
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9.7

/10

Reviewed 9 week(s) ago

the hotel atmosphere and the room are comfortable. only the breakfast menu is not varied
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1 people find it helpful

Accommodation's Reply
12 Feb 2025
Dear Mr. / Mrs. b*o. Warm greetings from Amaris Hotel Margorejo - Surabaya. Thank you for your good rating and feedback about our hotel. And We are glad that you have enjoyed your stay and we hope to see you again soon. Warm greetings from. Hotel Manager, Harmadi.
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Firman M.
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Business
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8.5

/10

Reviewed 10 week(s) ago

Cool, the room is clean and the breakfast is okay
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1 people find it helpful

Accommodation's Reply
11 Feb 2025
Dear Mr. Firman M. Warm greetings from Amaris Hotel Margorejo - Surabaya. We would like to thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya. Your input means a lot to us and we will improve our quality and service. We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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H***n
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Medical
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10.0

/10

Reviewed 10 week(s) ago

It's always a pleasure to stay here, the hotel is clean, the staff is friendly, the breakfast is also delicious, I like the traditional food.
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1 people find it helpful

Accommodation's Reply
09 Feb 2025
Dear Mr. / Mrs. H*n. Warm greetings from Amaris Hotel Margorejo - Surabaya. We thank you for your review on Traveloka. It is very pleasant to hear that you are comfortable and enjoying your stay at Amaris Hotel Margorejo - Surabaya, Your input means a lot to us and we will improve our quality and service again, We hope that we can always be the main choice of comfortable accommodation for you and your family. Thank you. Best regards, Harmadi. Hotel Manager.
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