8.6
Very Good

From 309 reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.3

Location

8.4

Service and Facilites

8.5

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Accessibility (1)
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Traveler Reviews Muong Thanh Grand Thanh Hoa Hotel

Number of reviews per page
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Customer reviews
mai t.
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8.5

/10

Reviewed 7 week(s) ago

Staff are very enthusiastic in serving and supporting
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Accommodation's Reply
21 Mar 2025
Dear Ms Mai, Thank you for taking your precious time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am very happy to read this review, especially your appreciation for the food and the enthusiasm of the hotel staff. Thank you very much and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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T***c
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8.5

/10

Reviewed 22 week(s) ago

Friendly and lovely staff
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Accommodation's Reply
02 Dec 2024
Dear Customer, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. This is our motivation in the journey of providing customer service. Sincerely thank you and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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Le Ha Y. N.
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10.0

/10

Reviewed 33 week(s) ago

Great experience for family vacation
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1 people find it helpful

Accommodation's Reply
01 Oct 2024
Dear Ms. Le Ha YN, Thank you for taking the time to share your experience during your stay at Muong Thanh Grand Thanh Hoa Hotel. I am so glad to read this special review from you. This is our motivation in our journey of providing customer service. Thank you very much and look forward to welcoming you back to the hotel in the near future. General Manager Nguyen Hai Nam
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Bui T. T. H.
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8.0

/10

Reviewed 41 week(s) ago

Every time I come to Muong Thanh Hotel, it's the same. I'm so meticulous and have nothing to criticize*****
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NGO T. T. H.
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9.7

/10

Reviewed 95 week(s) ago

new, beautiful hotel, friendly staff, overcrowded pool and strong chlorine smell
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2 people find it helpful

Mai Van Dat
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6.4

/10

Reviewed 98 week(s) ago

- Giường nằm đau lưng vô cùng. - Buffet sáng sơ sài, chỗ ngồi chật hẹp, phải ghép bàn. - Đang ngồi ăn, bát đĩa đang sử dụng thì phục vụ bàn ra thu dọn, mặc dù đã bảo là đang dùng vẫn thu dọn.

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Accommodation's Reply
24 Jun 2023
The hotel thanks you for your review. First of all, the hotel would like to send its sincere apologies to you for this incident. The hotel would like to acknowledge and will work again with the staff about the service, and will check the hotel's equipment to give you the most attentive service. Next time if you stay at the hotel, our hotel would like to set up a plate of cake & fruit on the table to apologize for this incident. Hope next time you will choose as a place to stay. Have a nice day
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Nguyen t. h.
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8.4

/10

Reviewed 103 week(s) ago

The location is far from the center, the room is secret, the breakfast is delicious. The first time there is a hotel where the baby vomits on the bed sheet and asks the guest to pay for the laundry
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vu huyen
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6.0

/10

Reviewed 113 week(s) ago

Ít gối hơn mọi khi, phòng tối, ăn sáng ít món hơn

1 people find it helpful

TRINH T. L.
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9.7

/10

Reviewed 113 week(s) ago

I am very satisfied with the staff at the hotel. I will come back when I come to Thanh Hoa
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2 people find it helpful

Nguyen
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6.3

/10

Reviewed 152 week(s) ago

Service staff is not enthusiastic. Massage room, inappropriate staff uniforms, even asking guests for tips. Hope the hotel adjusts to make customers more satisfied
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1 people find it helpful

TRAN T. H. T.
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8.8

/10

Reviewed 154 week(s) ago

Nice room, clean. Breakfast is also normal, neither good nor bad.
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Nguyen P. T.
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8.5

/10

Reviewed 156 week(s) ago

Khách sạn nhìn chung sạch sẽ, rộng rãi, vị trí trung tâm. Nhân viên lễ tân nhiệt tình nhanh nhẹn, hỗ trợ cho khách hàng gửi thực phẩm vào ngăn đông, cảm ơn khách sạn. Ngoài ra có một vài lưu ý mong khách sạn sẽ cải thiện hơn: Khi check out nhân viên mất khá nhiều thời gian để kiểm đồ, mì tôm trong phòng do khách trước ăn chưa để thêm vào lại báo xuống là do phòng mình dùng, nên mất thêm thời gian. Đồ ăn sáng thiếu phong phú, có bánh cuốn khá ngon nhưng thời gian chờ lâu vì ai cũng thích món đấy. Khách sạn có thể xem lại menu để cân đối các món cho phù hợp. Ga gối có vết bẩn (tôi được giải thích đấy là vết sắt chứ không phải bẩn hay máu), tuy nhiên với kháchsạn 4 sao thì chăn ga gối khăn cần sach tinh tươm, nếu có vết thì không nên trải.
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1 people find it helpful

La Thanh H.
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8.4

/10

Reviewed 207 week(s) ago

Trừ việc nhân viên không nice mấy thì mọi thứ đều oke

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Nguyen T. T. T.
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9.4

/10

Reviewed 247 week(s) ago

Clean and spacious hotel! However, traveling to Sam Son is a bit far.
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1 people find it helpful

Tng T.
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Romantic
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9.4

/10

Reviewed 282 week(s) ago

Great holiday. Room is clean. Breakfast is quite oke
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3 people find it helpful

Han K. P.
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Business
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9.4

/10

Reviewed 290 week(s) ago

Nice stay, newly furnished. But the pool is out front which doesnt look attractive to use

1 people find it helpful

duy c. d.
icon-Romantic
Romantic
icon-origin-TRAVELOKA

5.9

/10

Reviewed 294 week(s) ago

Not elaborate in the service. Massage is not good through speakers and signs of soliciting guests to Z. The staff laughed loudly, the room was poorly soundproofed, the food was tight.
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2 people find it helpful

vu huyen
icon-Family
Family
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5.7

/10

Reviewed 295 week(s) ago

Long service, wait to bring up food, no food menu to order
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1 people find it helpful

CAO T. L.
icon-Business
Business
icon-origin-TRAVELOKA

6.2

/10

Reviewed 296 week(s) ago

In the evening, the hotel room nearby is noisy at night, hotel staff do not remind. Buffet breakfast is not worthy of a 4 star hotel.
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1 people find it helpful

Dat Dat
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8.5

/10

Reviewed 297 week(s) ago

everything is fine, will come back again if there is a chance
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