8.5
Very Good

From 635 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.5

People often mention about Aleyra Hotel & Villa's
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Kawasan Hotel (14)
Rasa (14)
Kemesraan Kakitangan (13)
Suasana (13)
Bilik tidur (13)
Bilik air (12)
Jarak ke Pusat Bandar (11)
Kebolehcapaian (11)
Mesra Keluarga (10)
Ruang Bilik (10)
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Traveler Reviews Aleyra Hotel & Villa's

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40

Customer reviews

R***a
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9.7

/10

Reviewed 4 week(s) ago

hommiii really clean, the best, when I went up the stairs to the room, it was already very fragrant, there were lots of sofas to hang out and relax, the only downside was that the pool was cold water🤭 when the weather was pouring in Garut, the mattress was a bit hard.. what made it addictive was the food, even though it was a small hotel, it was quite varied.. the fruits and vegetables were very fresh, the black sticky rice and green bean porridge was really delicious, I wanted to take it again but I was embarrassed😁😁
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Guest
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10.0

/10

Reviewed 7 week(s) ago

We stayed on February 14, 2025, the friendliness of the staff when we checked in, the homey atmosphere of the hotel felt like staying at home. The room was clean and tidy, the food was also delicious.
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Y***i
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9.1

/10

Reviewed 9 week(s) ago

Masyaallah, a very pleasant experience staying at the Aleyra Hotel, very comfortable, friendly staff and a simple breakfast menu but delicious
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1 people find it helpful

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Wiwik T. D.
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Leisure
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10.0

/10

Reviewed 10 week(s) ago

The breakfast was all delicious. The putu ayu cake was also really delicious, soft, dense and the taste is that. Next time I go to Garut, I will stay here again. Thank you
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O***i
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Leisure
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9.7

/10

Reviewed 12 week(s) ago

The place may not look like a typical hotel & very thankfully everything is good there, from the service, the room and the breakfast food. For me this hotel: 9/10
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1 people find it helpful

H***y
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Leisure
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10.0

/10

Reviewed 13 week(s) ago

Hopefully the swimming pool can have warm water because everything is okay, just a warm water pool, it will definitely be a dream destination...
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1 people find it helpful

Ju's K. J.
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10.0

/10

Reviewed 14 week(s) ago

Love to stay at this hotel as they have tasty affordable food for us to order in-dining.

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S***i
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Leisure
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10.0

/10

Reviewed 15 week(s) ago

Not my first time in Garut, but my first time staying at Aleyra. The service is great, the admin WA always replies, and the hotel staff are also friendly, very helpful. The breakfast is quite good, there are choices even though there are not many, and I like the friendly omelet maker. The hotel is comfortable, it feels like sleeping in your own room.
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1 people find it helpful

Perdana
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Transit
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8.5

/10

Reviewed 19 week(s) ago

The staff were friendly and helpful.

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D***z
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Business
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9.7

/10

Reviewed 23 week(s) ago

The hotel is close to the city center and the place is very clean. Nice to bring family.
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1 people find it helpful

Jaya S.
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10.0

/10

Reviewed 39 week(s) ago

Highly recommended for holidays with family.
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1 people find it helpful

A***i
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Leisure
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10.0

/10

Reviewed 40 week(s) ago

Everything is OK, the children are also happy.
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1 people find it helpful

Rafli S.
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10.0

/10

Reviewed 43 week(s) ago

Strategically located near the city center. The rooms are quite spacious.
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3 people find it helpful

Octariana s.
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Leisure
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9.7

/10

Reviewed 44 week(s) ago

Feel at home here next time I come here again with my family.
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4 people find it helpful

E***a
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8.8

/10

Reviewed 45 week(s) ago

The hotel staff is friendly and provides good facilities.
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6 people find it helpful

Accommodation's Reply
28 May 2024
To E*a. Thank you for taking the time to share your experience while staying at Aleyra Hotel & Villa. E*a's appreciation for the facilities, especially the services we provide for E*a and the family. Stay at Aleyra Hotel & Villa. It is always our motivation to continue to maintain and improve our quality, quantity and performance. We will ensure that E*a's appreciation is conveyed directly to all levels of management and staff of Aleyra Hotel & Villa. We look forward to another opportunity to provide the best experience for E*a at our hotel. Warm Greetings, Aleyra Hotel & Villa Management.
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ana s.
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8.5

/10

Reviewed 47 week(s) ago

Overall OK cm wc nya smpt macet.

1 people find it helpful

Accommodation's Reply
21 May 2024
Hi Sir/Madam, sorry for the inconvenience. We realize that this is not what you expected and your review really helps us to improve our services in the future. Thank you for your review. Aleyra Hotel & Villa Management.
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H***i
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Leisure
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9.4

/10

Reviewed 48 week(s) ago

Strategic location of the hotel, easy access to the city center, pleasant hotel atmosphere.
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1 people find it helpful

Accommodation's Reply
05 May 2024
To H*i. Thank you for taking the time to share your experience while staying at Aleyra Hotel & Villa. H*i's appreciation for the facilities, especially the services we provided during H*i and his family's stay at Aleyra Hotel & Villa. It is always our motivation to continue to maintain and improve our quality, quantity and performance. We will ensure that H*i's appreciation is conveyed directly to all levels of management and staff of Aleyra Hotel & Villa. We look forward to another opportunity to provide the best experience for H*i at our hotel. Warm Greetings, Aleyra Hotel & Villa Management.
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PT DayaTani D. I.
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4.8

/10

Reviewed 49 week(s) ago

Kamar penuh nyamuk, peralatan mandi tidak ada, sprei kotor kamar tidak ready padahal check in jam 9mlm.

1 people find it helpful

Accommodation's Reply
05 May 2024
Hi Sir/Madam, sorry for the inconvenience. We realize that this is not what you expected and your review really helps us to improve our services in the future. Thank you for your review. Aleyra Hotel & Villa Management.
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Ika F.
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5.1

/10

Reviewed 51 week(s) ago

Kami menginap 4 malam di hotel ini. Mohon maaf sekali kami tidak bahagia, kami stay 4 hari karena semua hotel besar di garut full, kami sudah payment dan booking 3 bln sebelum hari H, di mulai dari hari pertama kamar yang kami pesan di bersihkan setelah kami datang dan kami menunggu, gak maximal mungkin bersihin karena dah lama kosong, who know? Dan omg Ruangan Bau banget, bathroom bau, karpet kotor penuh debu, debu tebal di meja dan bangku, AC kotor dan bau, fan nya berisik, kami 2 hari tidak di beri sarapan dan tidak ada info di hari terakhir kalo makan di area resto, karena hari 1 dan 2 di antar, sesuai info bahwa makan an sellau di antr ke kamar, di hari ke 3&4 kami nungguin tau nya tamu yang lain makan di resto dan gak ada info. Dan 1 lagi kamar mandi kotor hari pertama ada 2 binatang nempel di kamar mandi, dan shower hand nya bocor, jadi kalo mandi air muncrat kemana mn Ok setelah kami complaint kami di kasih free 1 malam extra bed, bukan ini yang kami mau, kami mau nyaman, dan next gak ada tamu yang ngalamin hal sama dengan kami. Semoga diperbaiki untuk ke depan.
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6 people find it helpful

Accommodation's Reply
22 Apr 2024
Hi Sir/Madam, sorry for the inconvenience. We realize that this is not what you expected and your review really helps us to improve our services in the future. Thank you for your review. Aleyra Hotel & Villa Management.
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H***i
icon-origin-TRAVELOKA

7.6

/10

Reviewed 53 week(s) ago

Nice price fits your wallet, good cleanliness
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Accommodation's Reply
22 Apr 2024
To H*i. Thank you for taking the time to share your experience while staying at Aleyra Hotel & Villa. H*i's appreciation for the facilities, especially the services we provide during H*i and family. Stay at Aleyra Hotel & Villa. It is always our motivation to continue to maintain and improve our quality, quantity and performance. We will ensure that H*i's appreciation is conveyed directly to all levels of management and staff of Aleyra Hotel & Villa. We look forward to another opportunity to provide the best experience for H*i at our hotel. Warm Greetings, Aleyra Hotel & Villa Management.
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Number of reviews per page
20
40

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