8.6
Very Good

From 6,978 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.6

People often mention about The ZHM Premiere (d/h Grand Zuri) Padang
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Variety (51)
Staff Friendliness (50)
Bedroom (49)
Bathroom (49)
Hotel Area (49)
Distance to City Center (48)
Ambiance (48)
Taste (42)
Accessibility (41)
Family Friendly (38)
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Traveler Reviews The ZHM Premiere (d/h Grand Zuri) Padang

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Customer reviews
F***a
icon-Staycation
Staycation
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10.0

/10

Reviewed 21 hour(s) ago

Never disappointed staying at this hotel.
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R***a
icon-Leisure
Leisure
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9.1

/10

Reviewed 2 day(s) ago

The hotel staff is very friendly, and the hotel environment is very clean.
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W***e
icon-Transit
Transit
icon-origin-TRAVELOKA

8.3

/10

Reviewed 6 day(s) ago

The corridor/hallway of the room is all carpeted, but not in the room. It would be better if the floor in the room was also carpeted to make it more comfortable. The variety of food at breakfast is varied so it doesn't get boring.
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Accommodation's Reply
20 Apr 2025
Dear W*e, Warm greetings from The zhm premiere Hotel Padang 🌟. Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that our varied breakfast menus gave a pleasant and not boring impression to you. This kind of input certainly motivates our team to continue to maintain and improve the quality of service. Regarding the suggestion regarding the use of carpets in the rooms, we greatly appreciate the input. Guest comfort is our top priority, and we will consider this suggestion as part of the evaluation and development of our facilities in the future. Once again, thank you for your positive review and constructive suggestions. We look forward to welcoming you back in the near future with a more enjoyable experience. Best regards, Surni Yanti. General Manager
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p***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

The hotel is very comfortable and spacious, and it's nice to be upgraded to the new building. Thank you.
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Accommodation's Reply
20 Apr 2025
Dear Valued Guests, Warm greetings from The zhm premiere Hotel Padang 🌟. Thank you for choosing to stay with us and sharing such a positive review. We are very pleased to know that you feel comfortable and satisfied with our facilities and services, especially with your experience staying in our new building. Hopefully this pleasant experience will bring a valuable impression, and we will be very happy to welcome you back in the near future for an equally special stay experience. Best regards, Surni Yanti. General Manager
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E***a
icon-origin-TRAVELOKA

7.1

/10

Reviewed 2 week(s) ago

The room was cramped, and the queue was long when checking in.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
Dear E*a, Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to share your review and feedback with us. We would like to express our deepest apologies for the inconvenience you experienced regarding the room size and the check-in process which took quite a long time. This feedback is very valuable to us and we will immediately follow up on it as part of our evaluation and improvement of future services, so that similar experiences do not happen again. We are committed to continuously improving the quality of our services for the comfort of all our guests. We hope to be given the opportunity to welcome you again in the future, with better and more impressive service. Best regards, Surni Yanti. General Manager
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s***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

It was nice to stay two nights at this hotel. A very good choice because it is located in the center of Padang, family friendly, the room is quite spacious, the cleanliness is very good, and the staff is friendly to hotel guests.
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Accommodation's Reply
14 Apr 2025
Dear s*a, Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to share your experience during your stay with us. We are very honored to be your choice of accommodation while in Padang City. We are happy to know that our strategic location, family-friendly hotel atmosphere, clean rooms, and the service from our staff can provide comfort and a positive impression for you. This review is an encouragement for us to continue to improve the quality of service in order to meet the expectations of our guests. We look forward to welcoming you back to The zhm premiere Hotel Padang on your next visit. Best regards, Surni Yanti. General Manager
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Africho C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

first time staying here, a pleasant experience, clean hotel, friendly staff. the breakfast menu is delicious and has many choices. only the live music is not very interesting, street musicians are better
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Accommodation's Reply
14 Apr 2025
Dear Mr. Africho C, Warm greetings from The zhm premiere Hotel Padang. Thank you for choosing The zhm premiere Hotel Padang as your first place to stay, and for sharing your experience while staying with us. We are very pleased to know that the cleanliness of the hotel, the friendliness of the staff, and the variety and taste of our breakfast menu can give a pleasant impression to you. We also welcome feedback regarding live music performances and will be used as evaluation material for us to improve the quality of entertainment at the hotel in the future. We are always committed to providing a better stay experience at every opportunity. We hope to welcome you back again in the future. Best regards, Surni Yanti. General Manager
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A***f
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The hotel is nice, so I want to come back for a vacation.
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Accommodation's Reply
14 Apr 2025
Dear A*f, Warm greetings from The zhm premiere Hotel Padang. Thank you for taking the time to give a positive review regarding your stay with us. We are very pleased to know that you felt satisfied and comfortable during your stay at The zhm premiere Hotel Padang, to the point of wanting to return for a vacation with us. This review is a motivation for the entire team to continue providing the best service for our guests. We look forward to welcoming you back in the future for an even more memorable experience. Best regards, Surni Yanti. General Manager
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Bartoven V. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Clean, the food is varied and plentiful, typical Minang. Cool.
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Accommodation's Reply
07 Apr 2025
Dear Mr. Bartoven V. N. Thank you for this short but very impressive review. We are very pleased to know that you enjoyed the cleanliness of our hotel and the variety of Minang specialties that we serve. Providing a comfortable and authentic experience is our commitment at The zhm premiere Hotel Padang. We hope that your visit will always bring a pleasant and memorable impression. We look forward to welcoming you back in the future for an even more special experience. Warm regards, Surni Yanti. General Manager
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A***N
icon-Staycation
Staycation
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9.0

/10

Reviewed 3 week(s) ago

Very comfortable and the food is delicious.
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Accommodation's Reply
07 Apr 2025
Dear A*N. Thank you very much for this short but meaningful review! 😊. We are very happy to know that you felt comfortable during your stay and enjoyed the food at The zhm premiere Hotel Padang. Hopefully we can continue to be your main choice when visiting Padang. See you on your next visit! 🌟. Warm regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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E***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Grand Zuri is very solid and comfortable and clean. I always stay at Grand Zuri when I go to Padang.
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Accommodation's Reply
07 Apr 2025
Dear E*i, Thank you for your positive review. We are pleased to know that Grand Zuri Padang is always your first choice every time you visit Padang. Comfort and cleanliness are our priorities, and we greatly appreciate the trust that has been given. Hopefully every visit will always provide a pleasant and memorable experience. See you again on your next visit, and do not hesitate to contact us if there are any special needs that we can assist. Warm regards, Surni Yanti. General Manager. (Note: If you mean to give a review for Grand Zuri, we still appreciate it and hope to welcome you to The zhm premiere Hotel Padang someday 😊)
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Bartoven V. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Clean, nice, and lots of food variety.
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Accommodation's Reply
07 Apr 2025
Dear Mr. Bartoven V. N, Warm greetings from The zhm premiere Hotel Padang 🌟. Thank you for taking the time to share a positive review. We are very pleased to know that you are satisfied with the cleanliness of our hotel, the quality of our facilities, and the variety of food we serve. Your satisfaction is our top priority, and comments like this are our motivation to continue providing the best service. We look forward to your return visit in the future, for an equally memorable experience. Warm regards, Surni Yanti. General Manager
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P***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

The first time I stayed here in 2018, it was still the old name, it wasn't as luxurious as the hotel now. After changing the name, the changes were amazing. The rooms are spacious, clean, the wifi is smooth, the hotel staff are friendly and if there are any problems we report them very quickly. The first day the AC in the room was not cold enough, reported to the service department and they responded immediately. The food at the restaurant is very Padang-style, even the noodle soup crackers and salted fish are also unique menus, maybe the menu at this hotel. Everything is delicious and I like it. Of the several starred hotels in Padang that I have tried to stay at, only The ZHM hotel is the most recommended in my opinion. Spacious parking, soundproof rooms, clean bathrooms, new towels and sheets, prayer mats ready in plastic. Keep it up for the management of The ZHM Hotel Premiere.
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Accommodation's Reply
07 Apr 2025
Dear P*y, Warm greetings from The zhm premiere Hotel Padang 🌟. Thank you very much for taking the time to share such a pleasant and detailed experience during your stay with us. We are very happy to know that you have been a part of the long journey of this hotel, from the old name to now The zhm premiere. We are proud to hear that you feel significant positive changes in terms of facilities, services, and food quality. Your feedback on the spacious, clean rooms, complete facilities, and responsive staff service really encourages our entire team to continue to maintain and improve service standards. Special appreciation also for the praise of our local specialty menu variations—we believe that serving authentic Padang flavors is one of the unique things that sets us apart. We look forward to your next visit and will certainly strive to provide an even more memorable experience. Warm regards and respect, Surni Yanti. General Manager
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Guest
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

During a week of staying, the room was always clean when returning from activities. Especially in the atmosphere of Ramadan, the mosque is close so that worship activities are also smooth. Look for takjil snacks if you want to try local culinary around, there are also many available around the hotel.
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Accommodation's Reply
26 Mar 2025
Dear Valued Guest, Thank you for your positive review and stay experience at The zhm premiere Hotel Padang! We are glad to know that your room was always clean and comfortable after returning from your activities. The atmosphere of Ramadan is indeed a special moment, and we are glad that our hotel's strategic location also supports the smoothness of worship and makes it easy for you to enjoy local cuisine. We hope to welcome you back for an equally pleasant stay experience on the next occasion. Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.1

/10

Reviewed 5 week(s) ago

Overall like the pool view, service, cleanliness. FYI we stayed in a deluxe double room on the 8th floor wing area. What was disappointing was that the walls were not soundproof, besides our room was very noisy from 7 pm to 12 am even the sound of laughter could be heard clearly in our room and was very disturbing because we have a toddler who was already sleeping at that time. Breakfast was also very minimalist maybe because it was the fasting month so there wasn't much variety, and the fried chicken was hard. I might come back just to enjoy the pool. Thank you
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2 people find it helpful

Accommodation's Reply
22 Mar 2025
Dear Mrs. Laura, Thank you for choosing The zhm premiere Hotel Padang to stay and share your experience with us. We are glad to know that you liked the pool view, service, and cleanliness of our hotel. 😊. We also apologize for the inconvenience you experienced regarding the lack of soundproofing in the room and the breakfast experience. Your feedback is very valuable to us, and we will follow up with the relevant team to improve the comfort of our guests in the future. We look forward to welcoming you back with a better experience. If there is anything else we can help you with, please do not hesitate to contact us. Warm regards, Surni Yanti. General Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

very comfortable
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Accommodation's Reply
19 Mar 2025
Dear N*a, Thank you for this short but meaningful review! 😊 We are glad to know that you felt comfortable during your stay at The zhm premiere Hotel Padang. We always strive to provide the best service and comfortable facilities for every guest. We hope to welcome you back on your next visit for an even more enjoyable experience! Warm regards, Surni Yanti. General Manager
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suntarajaya k. t.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 6 week(s) ago

I really like staying here, and every time I go to Padang, if it's not full, I definitely stay here.
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1 people find it helpful

Accommodation's Reply
19 Mar 2025
Dear Mr. Suntatajaya to. T, Thank you very much for your warm review and loyalty to The zhm premiere Hotel Padang! 😊 We are very happy to know that you always choose to stay with us every time you visit Padang. We will continue to strive to provide the best service and comfortable stay experience for you. We look forward to welcoming you back on your next visit. Please feel free to contact us in advance so that we can ensure room availability for you! Warm regards, Surni Yanti. General Manager
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Jamal F.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

Good staff and good hotel. Thank you zhm premiere

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Accommodation's Reply
13 Mar 2025
Dear Mr Jamal F Thank you for your kind review! We are delighted to hear that you had a great experience at The ZHM Premiere Hotel Padang and that our staff and services met your expectations. Your appreciation motivates us to continue delivering excellent hospitality. We truly look forward to welcoming you back for another wonderful stay with us. Best regards, Surni Yanti General Manager
Sherly E. Y. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.7

/10

Reviewed 8 week(s) ago

nice pool, good food, ok room
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1 people find it helpful

Accommodation's Reply
03 Mar 2025
Dear Ms. Sherly eyh, Thank you for your positive review! We are very happy to know that you enjoyed our pool, food, and the comfort of our room. Your satisfaction is our priority, and we will continue to strive to provide the best service. We look forward to welcoming you back to The zhm premiere Hotel Padang for a more enjoyable stay! Best regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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Muhammad I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Amazing experience to stay in this hotel
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Accommodation's Reply
22 Feb 2025
Dear Mr. Muhammad I, Thank you for your positive review! 😊 We are very happy to know that your stay at The zhm premiere Hotel Padang was so amazing. Guest satisfaction and comfort are always our top priorities, and we look forward to welcoming you back for more amazing stays in the future. See you soon! ✨. Warm regards, Surni Yanti. General Manager. The zhm premiere Hotel Padang
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