Dear Mr./Mrs. Hendry, Warm greetings from Atria Hotel Magelang. Thank you for taking the time to provide a review and feedback regarding your stay at our hotel. We apologize for the inconvenience you experienced regarding the cleanliness in the front area of the hotel. We greatly appreciate your attention to this matter and we will take action to improve the cleanliness around our lobby door area. We are committed to maintaining quality and comfort for our guests, both inside and outside the hotel. We are also pleased to hear that you are satisfied with the condition of the inside lobby area and the service from our security staff. Your review means a lot to us as a reference to continue to improve the standards of cleanliness, service, and guest satisfaction, and to ensure that we can provide the best experience to every guest. We are pleased to welcome you back to enjoy our best service on the next occasion. Best regards, Chandra Irawan. General Manager