8.8
Very Good

From 1,770 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

9.0

People often mention about Gran Melia Jakarta
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Staff Friendliness (13)
Distance to City Center (12)
Bedroom (12)
Bathroom (12)
Variety (12)
Room Space (11)
Taste (11)
Ambiance (10)
Hotel Area (10)
Accessibility (9)
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Traveler Reviews Gran Melia Jakarta

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40
Customer reviews
F***e
icon-origin-TRAVELOKA

9.7

/10

Reviewed 13 hour(s) ago

Overall, I really enjoyed my stay—the atmosphere was pleasant, and the service was generally warm and attentive. During breakfast, I was curious to try a Spanish dish (I can't quite recall the name) and asked the chef about it, since I wasn't sure how it's usually served. I was told it was a heavy dish and they would check if it was available. In the end, it was never prepared. Perhaps the chef decided it wasn't quite suitable for me (LOL)—though I was never told why. Still, I appreciated the rest of the experience.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Friendly hotel staff, breakfast menu variants, comfortable room, family friendly.

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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 3 week(s) ago

Have been here several times and the services are consistent..All experience was great!

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Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you for your continued support and for being a loyal guest. We're so happy to hear that you've consistently had great experiences with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Best regards Lita Amanda Guest Experience Director
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

Good place with so many variant breakfasts. Friendly staffs.

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Accommodation's Reply
08 Apr 2025
Dear Valued Guest, Thank you so much for your kind words! We're glad you enjoyed the variety of breakfast options and found our staff to be friendly. We hope to welcome you back again soon. Kind Regards Lita Amanda Guest Experience Director
A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

When I go to Jakarta, I always stay at the Grand Melia because the service is good and the staff is very friendly. Basically, the Grand Melia is the best for me 👍😍
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1 people find it helpful

Accommodation's Reply
08 Apr 2025
Dear valued guest, Thank you very much for your positive review. We are very happy to hear that you always choose Gran Melia Jakarta as your place to stay. Good service and friendly staff are indeed our priority. See you again on your next visit. Best regards. Lita Amanda. Guest Experience Director
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A***u
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

elegant and beautyfull view thankyou

1 people find it helpful

Accommodation's Reply
26 Feb 2025
Dear Valued Guest, Thank you for rating our property. We are very happy to hear your valuable appreciation about our food and look forward to welcoming you back in the future. Please do let us know if you need any other assistance or inquiry for future booking. We will be more than happy to assist you. Best regards, Lita Amanda Guest Experience Director
N***i
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

friendly staff, calm hotel ambience, great facilities, close to various city centers and malls. overall great! thanks
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1 people find it helpful

Accommodation's Reply
19 Feb 2025
Dear Sir/Madam, Thank you for taking the time to share your recent experience by completing the online survey. We are pleased to know that you had a comfortable and enjoyable stay with us. Your feedback is valuable and we welcome it and if there is anything we can do to improve our services and meet your expectations. Once again, it was an honor to host you on this occasion and we look forward to welcoming you back in the future. Sincerely, Lita Amanda. Guest Experience Director.
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M***d
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

Comfortable stay and well mannered staff, we even got a late comfortable check out

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Accommodation's Reply
18 Feb 2025
Dear valued guest, Thank you for your time sharing your recent experience by compiling online survey. We are delighted to know that you've had a comfortable and enjoyable stay with us and that our team succeeded in delivering you the well-deserved service. Your opinion is highly valuable and taken constructively as we are continuously strive to deliver every day the great experience for our guests. Please do let us know if there is anything we could do to improve our service and meet your expectation. Once again, it's a pleasure for hosting you in this occasion. Hoping to have the opportunity to welcoming you back again in the future. Sincerely Yours, Lita Amanda Guest Experience Director
Angela L. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 13 week(s) ago

I want to tell you my experience staying here, it was my first time staying here to celebrate my father's birthday, and I was really happy and not disappointed, because I got what I didn't get from other hotels. Thank you for the service and a very memorable experience
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

The staff is friendly, the place is clean and comfortable
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1 people find it helpful

Accommodation's Reply
10 Jan 2025
Dear M***h, Thank you for sharing! We are very happy to learn about your enjoyable stay with us. It would be a pleasure hosting you again in this year that just started; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director
A***g
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

Great hotel and top for holiday and business

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Accommodation's Reply
07 Jan 2025
Dear A***g, We are very happy to learn about your enjoyable time spent with us . Thank you for sharing! Hoping to have soon another opportunity to hosting you throughout this year that just started. Best regards, Mojca Morencic Guest Experience Director
G***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 16 week(s) ago

Nice service Nice room Breakfast is not really nice because the hotel is packed and not refill so fast.

1 people find it helpful

Accommodation's Reply
07 Jan 2025
Dear G***t, Thank you very much for sharing your experience. We are very happy to know about your rewarding stay with us and are looking forward to the future opportunity to hosting you again. Best wishes for this 2025! Mojca Morencic Guest Experience Director
Louis L.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 23 week(s) ago

Good hotel, clean rooms, recommended for those on holiday in Jakarta
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Accommodation's Reply
21 Nov 2024
Dear Louis L., Thank you for taking the time to share your opinion about our property. We are very happy to know about your pleasant experience staying with us and your appreciation. Thank you for recommending us. It was a pleasure hosting you in this occasion and we do hope to welcome you back in the future; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director
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yohana c. d. w.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 37 week(s) ago

The hotel staff is very friendly. The lobby is very large and the cleanliness is very well maintained. The rooms are very comfortable and spacious, it is guaranteed to be very satisfying.
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2 people find it helpful

Accommodation's Reply
13 Aug 2024
Dear Yohana s.d.w., Thank you very much for taking the time to share your recent experience in our hotel. We are delighted to know that you've had a rewarding time and that our team succeeded in making it most comfortable. Thank you for joining us in this occasion and we do hope to have more opportunities to welcoming you back in the future. Best regards, Mojca Morencic Guest Experience Director
N***o
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 40 week(s) ago

The hotel staff is very good and cooperative, always successful.
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1 people find it helpful

Accommodation's Reply
18 Jul 2024
Dear N***o, Thank you for sharing your opinion. We were delighted to hosting you in this occasion and do hope to have another opportunity to welcoming you back in the future; another rewarding stay awaits! Best regards, Mojca Morencic Guest Experience Director
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 42 week(s) ago

In my opinion, the cleanliness in the bathroom is not enough, for a 5 star class, the experience of staying in other hotels is much better, the cleanliness is much better, please pay attention to the details of cleanliness in the bathroom so far everything else is ok 🙏.
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4 people find it helpful

Accommodation's Reply
04 Jul 2024
Dear M***a, Thank you very much for giving us your feedback of the recent satay with us. Your opinion is highly valuable and taken constructively as we are continuously streaming to deliver every day the great experience for our guests. We are very sorry to learn that the whole experience hasn't entirely reached your expectations. Stay assured, that we are reviewing in detail the highlighted area, as we are continuously streaming to provide the well-deserved service and comfort to our guests. Hoping to have another opportunity to hosting you in the future and to succeed in reassuring you all the well-deserved comfort which you definitely deserve. Our commitment is definitely there. Mojca Morencic Guest Experience Director
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Adam P. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 44 week(s) ago

Nice hotel with strategic location and competitive price.

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Accommodation's Reply
23 Jun 2024
Dear Adam P.H., Thank you for the time taken to share your opinion about our property. We are delighted to know about your pleasant experience and your appreciation. Hoping to have another opportunity to welcoming you among us in the next future, Best regards. Mojca Morencic Guest Experience Director
S***a
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 45 week(s) ago

Tried the breakfast buffet, the lounge bar, the bakery at the lobby, the Chinese restaurant and the Japanese restaurant: all impeccable! Room is spacious and the bed is comfortable, equipped with safety deposit box, hair dryer and ironing. But the highlight is the staff. Everyone is extremely polite and helpful. Bravo!

2 people find it helpful

Accommodation's Reply
13 Jun 2024
Dear S***a, We are very happy to learn about your enjoyable stay with us. Your appreciation for our service, facilities and culinary offer is highly motivating and rewarding for the whole team. Hoping to have more opportunities to serving you in the future, Best regards. Mojca Morencic Guest Experience Director
W***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.4

/10

Reviewed 46 week(s) ago

Almost all ok. Check in and check out process is fast. Room is spacious, clean, and comfortable. Staff are friendly. Breakfast variety is quite a lot but during 3 days stay there are not many changes in the menu.
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2 people find it helpful

Accommodation's Reply
03 Jun 2024
Dear valuable guest, We are very happy to know about yours allover pleasant recent stay with us. Your opinion is taking constructively as we are continuously streaming to the excellency. Hoping to have more opportunities to hosting you in the future, Our regards.. Mojca Morencic Guest Experience Director
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Syaeful A. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 47 week(s) ago

Amazing service from F&B service during breakfast, the hotel so clean starting from basement until room, fast service for check in and c/0.

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Accommodation's Reply
03 Jun 2024
Dear Syaeful A.H., Thank you very much for taking the time and share your recent experience and opinion about your stay. We are very happy to know that we succeeded in reassuring you all the well deserved comfort and service. Your high appreciation is the greatest motivation to keep striving to the excellency every day. Hoping to have more opportunities to serving you in the future, Our best regards. Mojca Morencic Guest Experience Director
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