8.0
Very Good

From 51 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.0

Location

8.2

Service and Facilites

7.9

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Labersa Garden Inn

Number of reviews per page
20
40

Customer reviews

M***i
icon-origin-TRAVELOKA

6.8

/10

Reviewed 9 week(s) ago

The swimming pool is only free for 2 people, I brought my child and was asked to pay another 50,000/child.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.
Translated by Google Icon
See original
Okfa V. K.
icon-origin-TRAVELOKA

8.3

/10

Reviewed 9 week(s) ago

There were cockroaches in the room. Plus, the room was connected to a door. So the sound of the guest next door could be heard in our room. So it was uncomfortable.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Grand Hotel and Convention Center as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay and thank you for your criticism and suggestions that we will use as a reference for future improvements. Once again, we thank you and we look forward to your next visit. Warm regards. Management.
Translated by Google Icon
See original
n***a
icon-origin-TRAVELOKA

5.0

/10

Reviewed 12 week(s) ago

Dumb, guys, I booked it because it had a private pool but it didn't have one hahaha! Then there were lots of rules, only 4 people were allowed to swim in the pool, I really don't recommend going here! It makes me regret it, I was tricked by the marketing and the service is very minimal! Something like this shouldn't be on the app! It's really sad, I hope it closes soon. AAMIIN
Read More
Translated by Google Icon
See original

3 people find it helpful

Accommodation's Reply
15 Jan 2025
Dear Guest, Thank you for choosing Labersa Garden Inn as your holiday destination while in Pekanbaru. We apologize for any inconvenience during your stay, regarding the private pool, you may want to review the room description in the application and/or on the voucher you received, where we never mentioned a private pool. Thank you again for the criticism and suggestions provided which we will use as a reference for future improvements. Warm regards. Management.
Translated by Google Icon
See original
DARIATMO S.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 21 week(s) ago

Close to nature but there should be no rats in the room, better at Labersa Convention than here.
Translated by Google Icon
See original

2 people find it helpful

Dian I. P.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 117 week(s) ago

Sedikit kecewa. Mulai dari AC yang gak dingin, jendela yang rusak, gorden yang rusak pula, sampai ke sarapan pagi yang gak disediakan katanya karena hari ini aja, dikarenakan ada yang pesta menikah di sana. Astaga. Minta pindah ke hotel lain pun gak digubris sama FO nya.

5 people find it helpful

Rizki F.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 135 week(s) ago

The service is very good, and the facilities are appropriate.
Translated by Google Icon
See original

2 people find it helpful

Nabilah
icon-origin-TRAVELOKA

9.7

/10

Reviewed 138 week(s) ago

Really good anyway, clean, cool, comfortable, neat, fragrant, and others.
Translated by Google Icon
See original

1 people find it helpful

Kiky L.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 141 week(s) ago

Pelayanan dan tempatnya saya sangat suka, apalagi kolam renangnya, anak-anak sangat terhibur. Thank you Labersa.

1 people find it helpful

Ateng R.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 141 week(s) ago

Nice comfortable and also fun.
Translated by Google Icon
See original

Find this review helpful?

PUTRI E. F.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 145 week(s) ago

Wow, this is basically the first and last time, for a price of 400 thousand, you can already get a hotel that is much more comfortable to live in than this.
Translated by Google Icon
See original

7 people find it helpful

Rafika D.
icon-origin-TRAVELOKA

5.4

/10

Reviewed 149 week(s) ago

I felt evicted when I wanted to swim with the female security, and was asked to charge money because I brought a baby to swim 50 thousand 1 person, very irrelevant because at the beginning it was mentioned free to swim but instead this, the service is not very good, I feel unappreciated, at the beginning we also already deposited, not just us, but the cottage next door also asked for money!
Read More
Translated by Google Icon
See original

7 people find it helpful

Abdul A. H.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 213 week(s) ago

beautiful and comfortable, fresh air.
Translated by Google Icon
See original

2 people find it helpful

Profile Picture
utami p. s.
icon-origin-TRAVELOKA

8.8

/10

Reviewed 234 week(s) ago

For fun with friends and family, that's okay 🙂
Translated by Google Icon
See original

3 people find it helpful

Profile Picture
Kurtcobain N.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 260 week(s) ago

Comfortable and pleasant and calm.
Translated by Google Icon
See original

2 people find it helpful

Profile Picture
Fauziah A.
icon-Family
Family
icon-origin-TRAVELOKA

4.8

/10

Reviewed 261 week(s) ago

The room was dirty and the bed was noisy, plus the air conditioner wasn't cold at all.
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
17 Mar 2020
Dear Mr. Weldon, Warm Greetings from Labersa Garden Inn, Thank you very much for your visit and family to Labersa Hotel, and thank you for this review we will follow up on problems like this and apologize for your inconvenience during our stay in our hitel and we are very happy to serve you and your family, and hope we will meet again in the future. Thank you very much for your attention. Greetings, Vantri SEVEN E-Commerce
Translated by Google Icon
See original
Fauzi R. R.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 267 week(s) ago

nice place but mood booster...

3 people find it helpful

Galih A. N.
icon-Family
Family
icon-origin-TRAVELOKA

9.4

/10

Reviewed 267 week(s) ago

A suitable place for you to get peace (away from vehicle noise), recommended for those who want to take their wives and children.
Translated by Google Icon
See original

7 people find it helpful

Fajar I.
icon-Family
Family
icon-origin-TRAVELOKA

6.3

/10

Reviewed 271 week(s) ago

Friendly service, attractive surrounding and pleasant atmosphere, varied and tasty breakfast menu, however facilities in the room need to be added such as water heater for making tea / coffee, bottled water is not available, so you have to go back and forth to the lobby to get drinking water , the room needs to be improved, hopefully the next time will be more improved. Late check-out is expensive, so it's not OK
Read More
Translated by Google Icon
See original

11 people find it helpful

Defri E. H.
icon-Family
Family
icon-origin-TRAVELOKA

6.2

/10

Reviewed 272 week(s) ago

Unpleasant welcome from restaurant employees, the first day of breakfast I gave breakfast vouchers from the hotel to the clerk, the clerk (woman) said, breakfast was only for 2 people, one room, sir, more than the father had to pay, we protested with the clerk, even though we paid exta bed include with breakfast, the officer just checked the existing data sheets. then they apologize. The second day breakfast also happened the same thing with different officers (men). To be honest, we have no appetite for breakfast, because every time we want to have breakfast we have to protest all the time. 5-star hotel, can also service like this. Hotel policy for ages above 5 years, must pay breakfast the same as an adult, please apply.
Read More
Translated by Google Icon
See original

22 people find it helpful

cheria s. w.
icon-Family
Family
icon-origin-TRAVELOKA

8.5

/10

Reviewed 279 week(s) ago

First time staying here the interior is not too cool. Now there have been changes, okay, only the pool water is too much chlorine, making eye pain and rough hair. It's more comfortable to swim in the Labersa Hotel in front of it. But the view is okay, like a cottage in Bali 😊
Translated by Google Icon
See original

3 people find it helpful

Number of reviews per page
20
40

Traveloka | Business Registration Number: 291-86-03397 | Representative: Ahn Jung Woo | Address: South Korea, Seoul, Gangnam District, Teheran-ro, 431 Justco Tower 5-008 06159 | Email: cs@traveloka.com | Mail Order Business Report Number: 2024-Seoul Jung-gu-2034
Copyright © 2025 Traveloka. All rights reserved