7.4
Pleasant

From 165 reviews

Provided by travelers on
Cleanliness

7.2

Room Comfort

7.3

Meal

7.6

Location

7.5

Service and Facilites

7.4

People often mention about OYO 3728 Tunas Plaza Residence
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Accessibility (2)
Room Space (2)
Bedroom (2)
Surroundings (1)
Staff Friendliness (1)
Wifi (1)
Activity Option (1)
Ambiance (1)
Soundproof (1)
Bathroom (1)
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Traveler Reviews OYO 3728 Tunas Plaza Residence

Number of reviews per page
20
40

Customer reviews

M***s
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9.7

/10

Reviewed 23 week(s) ago

Very comfortable, strategic location, safe and quiet, good facilities, and guaranteed security.
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3 people find it helpful

F***y
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Transit
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6.7

/10

Reviewed 25 week(s) ago

At the front office we were asked for additional money, it was really crowded like a boarding house, other than that it was just according to the price.
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6 people find it helpful

Doan Y.
icon-origin-TRAVELOKA

5.0

/10

Reviewed 30 week(s) ago

The hotel (front office) stated that the price on Traveloka was cheaper and not fixed and had filed an objection with Traveloka regarding the price but had not received a response so they asked me to pay additional for the room price.
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9 people find it helpful

T***l
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Staycation
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6.9

/10

Reviewed 36 week(s) ago

It's normal for me to ask for extra money because the price in the application says it hasn't been updated, so we add more cash at the cashier, we look for one that suits the application and it's even more expensive.
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6 people find it helpful

A***m
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Transit
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5.0

/10

Reviewed 40 week(s) ago

The price was knocked, told to increase it on the grounds that the price in the application was not appropriate 🤣.
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3 people find it helpful

R***l
icon-origin-TRAVELOKA

5.8

/10

Reviewed 44 week(s) ago

It doesn't match the price in the application, how much is it in the application, after arriving at the hotel, I was asked to pay again.
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7 people find it helpful

Tardi
icon-origin-TRAVELOKA

6.4

/10

Reviewed 59 week(s) ago

Kenapa selalu gak sesuai harganya di aplikasi. Selalu gw nambah kurangnya.

4 people find it helpful

Ayu L.
icon-origin-TRAVELOKA

5.1

/10

Reviewed 59 week(s) ago

Proses chekin sampe 2 jam. Sabun berbayar, padahal seharusnya itu incloud fasilitas penginapan. Berisik banget kaya kontrakan. Sprei sobek. Kamar kotor.

5 people find it helpful

Ardi F.
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6.3

/10

Reviewed 136 week(s) ago

Room no. 106, the toilet tank cover is not there, it is very annoying to see when you enter the bathroom.
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4 people find it helpful

Accommodation's Reply
19 Sep 2022
Hi, Ardi! We are sorry to know that your experience with us was not pleasant. We will work on your feedback to provide the best experience next time. Greetings, Jane!
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Yudhi D. T.
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6.1

/10

Reviewed 143 week(s) ago

There is not enough soap and the TV remote is not there.
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4 people find it helpful

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Nurafdianah
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8.3

/10

Reviewed 144 week(s) ago

It's normal, the shower turns off so I can't take a shower.
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2 people find it helpful

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Yudhi D. T.
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6.0

/10

Reviewed 147 week(s) ago

Towels and soap are often not available.
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1 people find it helpful

Accommodation's Reply
01 Jul 2022
Hi, thanks for taking your valuable time to rate us. We apologize for the inconvenience and we will definitely try our best to meet your expectations in the future. Regards, Simon
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Rio
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5.8

/10

Reviewed 151 week(s) ago

Kotor banget kasurnya dan selimutnya.

4 people find it helpful

Accommodation's Reply
17 Jun 2022
Sorry for the hassle you faced, Rio! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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Mohamad A.
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6.0

/10

Reviewed 152 week(s) ago

The pillowcase smells, the bed cover is shabby and smells like it hasn't been replaced. For rooms below average. G is comfortable for a staycation.
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4 people find it helpful

Fauzan R.
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6.2

/10

Reviewed 155 week(s) ago

The mattress has to be updated, the AC is very cold. The rest is according to price.
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3 people find it helpful

Luna t. A. 2.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 155 week(s) ago

The sheets are not clean, the sheets are also rich, the bathroom has not been replaced nor is there any equipment to enter the alley, it is not flexible at all.
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2 people find it helpful

Accommodation's Reply
26 Apr 2022
Sorry for the problem you're having, Shinta! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Hello, Ivy
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Siti Nuralin
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6.0

/10

Reviewed 160 week(s) ago

Messy, the room smells fishy, the bathroom doesn't have a door handle and so on.
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Accommodation's Reply
06 Apr 2022
Hi Siti! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia
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Rizal A.
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4.8

/10

Reviewed 161 week(s) ago

Disappointed, it doesn't match the picture. Cleanliness is lacking, there are dirty tissues, cigarette butts under the mattress. The parking area belongs to the hotel but how come it can be charged for parking, there is no hot water. Check out on ticket booking at 13.00 but why did the hotel ask for 12? The plus is that the AC is cold.
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4 people find it helpful

Accommodation's Reply
19 Mar 2022
Sorry for the problem you're having, Rizal! We have recorded your experience this time. Rest assured, we will work in the future to ensure a pleasant stay with us. Hello, Ivy
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Judi S. H.
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4.8

/10

Reviewed 161 week(s) ago

Masuk lorong gang semeter, kalau pake mobil biaya parkirnya 30rb, kalau motor 5rb kualitas sangat tidak layak ga ada sabun.

2 people find it helpful

hendra
icon-origin-TRAVELOKA

6.0

/10

Reviewed 164 week(s) ago

The rooms are dirty and the rooms look like they haven't been cleaned before.
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3 people find it helpful

Accommodation's Reply
22 Feb 2022
Sorry for the trouble caused, hendra. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Margianti!
Number of reviews per page
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