Last Saturday I intended to staycation with my family, the CS staff was very slow to respond, everything had to be asked for and then responded. I often stay here and this time I wanted to try AOK property (2-star service) the bathroom was not very clean, slippery and mossy. The bathroom walls looked like they had never been brushed and there was a lot of used shampoo and soap trash. When I arrived I tested the Modena Stove to boil hot water, it turned out to be very difficult to turn on the fire, I had reported it directly to the CS and video but the response was very slow, they said they would come and check the room for the stove but in fact they didn't. Towels were provided but they were not very good, the blue towels had faded, lots of real becak stains, not really good like a tile mop, luckily I provided my own towel. Near the sofa when I moved there was a magic tissue stuck to the wall, oh my gosh I didn't check every corner of the room. For the return of the deposit, it also took a long time and was not fast! I had to WA them to ask for a response. Suggestions that need to be improved. Just a suggestion, please CS take the initiative before the customer asks, give it first from D-1 to get it in which tower and which room, this is 2 hours before check-in, then inform. Well, if the customer comes from far away, what's the most important thing in the Bassura area. Give the Wi-Fi code first before asking too. Also a suggestion for the tower c room on the 25th floor BE, repair the cupboard or replace the sliding door, it's stuck and looks like it's about to come off. The place in the spenser Air is rickety, it needs to be replaced, it's dangerous, just wait for it to break. Replace the lamp near the sink with a new one, it's dead. Maintain the cleanliness of the toilet, don't just clean it carelessly. For the cables, tidy them up and make them safe, how can they not be reached by children too. The Wi-Fi cable can't be touched a little, it immediately dies. Give a towel that is suitable for use. And also provide decent service, it's a pity for those who come for a staycation with family. That's all, I'm disappointed with the service of aok properti.