9.0
Exceptional

From 40 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

9.1

Meal

8.7

Location

8.9

Service and Facilites

8.8

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Traveler Reviews Yen Nam Hotel Nguyen Thai Son

Number of reviews per page
20
40

Customer reviews

Y SAKA B.
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9.1

/10

Reviewed 1 week(s) ago

The receptionist was enthusiastic, there were guys outside to carry suitcases and open the door, the room was airy and not stuffy.
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KIM S. J.
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9.4

/10

Reviewed 7 week(s) ago

Small hotel but clean, good attitude staff!
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n***n
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8.2

/10

Reviewed 26 week(s) ago

New room, clean, enthusiastic support staff. Soundproofing is not very good. The closet is damp and moldy but the cleaning staff probably didn't notice because no one used it. However, this is the first hotel I booked an app to check in early with a surcharge. Before, I contacted many hotels that had rooms and they let me check in right away without any surcharge. I checked in at 12 noon.
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3 people find it helpful

P***c
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Business
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8.8

/10

Reviewed 39 week(s) ago

The receptionist is friendly. The room is clean, amenities are quite complete. It's just that the soundproofing of the room is not good. The toilet is clean.
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4 people find it helpful

Accommodation's Reply
29 Jul 2024
Dear Valued Guests We sincerely thank you for your valuable review. The compliments from our customers are a testament to the dedication and efforts of our team. We are proud of your positive comments and committed to maintaining the highest standards of service. It is an honor for us to host you, and we look forward to the opportunity to host you for another wonderful stay. Best regards, Yen Nam Hotel Nguyen Thai Son
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nguyen b. p.
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10.0

/10

Reviewed 44 week(s) ago

The room is clean, but the soundproofing is not good.
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1 people find it helpful

P***m
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10.0

/10

Reviewed 47 week(s) ago

nice hotel, worth staying after a long trip
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2 people find it helpful

Accommodation's Reply
23 May 2024
Dear Valued Guests Thank you for choosing Yen Nam Hotel Nguyen Thai Son as the destination of your recent trip! We are delighted to receive great reviews from our customers. Compliments about the service and overall experience at the hotel really motivate our team. Your satisfaction is a great motivation for us to constantly improve service quality. We look forward to welcoming you as soon as possible, and if you have any requests or comments from your side, please contact us so we can serve you better during your visit. next. Best regards, Yen Nam Hotel Nguyen Thai Son
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H***g
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Staycation
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8.5

/10

Reviewed 50 week(s) ago

Phòng thì OK có điều là cách âm không tốt
+3

5 people find it helpful

Accommodation's Reply
23 May 2024
Dear Valued Guests We sincerely thank you for taking the time to share your experience at our hotel. Your feedback is extremely valuable, and we apologize for not fully meeting your expectations. Your comments have been noted, and we are committed to making improvements to provide a better experience. We hope you will have the opportunity to visit again in the future so we can demonstrate the improvements that have been made. If you would like to discuss your experience further or have any requests, please contact us directly so we can satisfy you. Best regards, Yen Nam Hotel Nguyen Thai Son
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Lê Phương H. N.
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9.4

/10

Reviewed 56 week(s) ago

sach se, an ninh, nhan vien ho tro nhiet tinh.

2 people find it helpful

Accommodation's Reply
26 Mar 2024
Dear Valued Guests We sincerely thank you for your valuable review. The compliments from our customers are a testament to the dedication and efforts of our team. We are proud of your positive comments and committed to maintaining the highest standards of service. It is an honor for us to host you, and we look forward to the opportunity to host you for another wonderful stay. Best regards, Yen Nam Hotel NguyenThai Son
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Nguye H. H.
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9.7

/10

Reviewed 61 week(s) ago

Khách sạn dịch vụ tuyệt vời, yên tĩnh, sạch sẽ

1 people find it helpful

Accommodation's Reply
21 Feb 2024
Dear Valued Guests Thank you for choosing Yen Nam Hotel Nguyen Thai Son as the destination of your recent trip! We are delighted to receive great reviews from our customers. Compliments about the service and overall experience at the hotel really motivate our team. Your satisfaction is a great motivation for us to constantly improve service quality. We look forward to welcoming you as soon as possible, and if you have any requests or comments from your side, please contact us so we can serve you better during your visit. next. Best regards, Yen Nam Hotel Nguyen Thai Son
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Tran Thi Thanh Tuyen
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6.0

/10

Reviewed 67 week(s) ago

Even though I booked a room and paid in advance, the check-in procedure was very time-consuming and the staff was not friendly or did not understand the process. When my family gave me the booking code on the app, they kept saying it wasn't and asked me to book a new room. After a long time of presenting the booking form via email, they allowed me to check in even though the booking code was the same as when I first gave them. I booked for 2 nights and the next day I told the staff to clean the room. They were ok, but when I went out and returned, I still didn't see the room had been cleaned. When asked, they said it was because the cleaning staff left early...
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4 people find it helpful

Accommodation's Reply
28 Dec 2023
Dear Valued Guests We sincerely apologize for the negative experiences you encountered during your stay. We would like to send you our sincerest apologies for the inconvenience you have suffered. Your comments are extremely valuable, and we are committed to fixing the issues you mentioned quickly and promptly. We guarantee that the necessary improvements will be made to ensure a better experience for our future customers. We look forward to the opportunity to continue to welcome you and demonstrate the level of service we strive for. Best regards, Yen Nam Hotel Nguyen Thai Son
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Phuong N. T.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 68 week(s) ago

New, clean hotel. Check-in 24/24. But it seemed like the room wasn't soundproof, so the sound of the machine going up and down was noisy, and the hallway lights outside were a bit bright. But I'm an easy sleeper so it's no problem.
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Accommodation's Reply
28 Dec 2023
Dear Valued Guests Thank you for choosing Yen Nam Hotel Nguyen Thai Son as the destination of your recent trip! We are delighted to receive great reviews from our customers. Compliments about the service and overall experience at the hotel really motivate our team. Your satisfaction is a great motivation for us to constantly improve service quality. We look forward to welcoming you as soon as possible, and if you have any requests or comments from your side, please contact us so we can serve you better during your visit. next. Best regards, Yen Nam Hotel Nguyen Thai Son
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TRAN C. N.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 74 week(s) ago

The hotel is extremely clean, the scent in the room is also very pleasant. The price is okay too
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Cao X. G.
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9.7

/10

Reviewed 76 week(s) ago

Large room, easy to move around, good staff
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1 people find it helpful

Bui H. L.
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9.4

/10

Reviewed 77 week(s) ago

New hotel and very clean, dedicated staff
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3 people find it helpful

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Chenh S. L.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 80 week(s) ago

Phòng đẹp, tiện nghi, thủ tục check in/out nhanh chóng, khách sạn nằm ở vị trí trung tâm, dễ tìm, gần sân bay

4 people find it helpful

NEANG S. P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 80 week(s) ago

Thoáng mát, sạch sẽ, giá cả hợp lý, nhân viên dễ thương

1 people find it helpful

LC C
icon-origin-TRAVELOKA

9.7

/10

Reviewed 81 week(s) ago

Beautiful, new customers. Extremely cute and hospitable staff
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Pham T. B. N.
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8.5

/10

Reviewed 81 week(s) ago

Clean room, clean sheets, no mold or bleach smell, large, comfortable bathroom, especially the receptionist and staff are very enthusiastic, will support for a long time
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2 people find it helpful

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Tran n. q.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 83 week(s) ago

The room was clean and adequate. I booked a room but when the room was finished, the staff moved me to a higher room at no additional charge. The staff from the parking lot to the receptionist are all welcoming. Good experience, worth a visit.
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2 people find it helpful

Nguyen D. C.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 95 week(s) ago

Clean, spacious room like the picture, worth to stay
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4 people find it helpful

Number of reviews per page
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