Food quality control in a bad restaurant should be controlled whether the food is suitable to be eaten or not, the variety of food is small, not like a 5-star hotel, too economical electricity for public facilities, the lobby is hot, the AC is turned off, the restaurant is hot, the AC is turned off, of the many lifts only one is on, the bathroom is standard. It does not deserve 5 stars because the quality is classified as a maximum of 4 stars. The bathroom equipment is incomplete, there is no laundry bag

Great, the hotel was great for family vacation.

Worth the price, all the facilities and comfort of the room are extraordinary, fast handling from the front desk at check in makes the process of staying easier. Hopefully the facilities will be more comfortable, the pool water can be a bit warmer so it's not too cold when it's windy. Thanks for the hospitality Grand Mercure Lampung.

I've stayed there for several times. And all the time was just really great. But not the last one though. I booked it for my Grandma & Mom, so that they can experience it too. But it was terrible. Especially the new (GF) Security (Gilang) that didn't have a good manner in talking, and also differentiates guest by their cars (We brought Innova Zenix this time, not RR). Also, the new Front Office Staff (Nabila) and the GRO (Bimo). Bad experience for me, my Grandma & Mom. Promised a room in 10 mins for several of times, but then waited for 1.5 hour at the hot lobby, until 15.45. That's 45 mins passed the informed checked-in time at 15.00. I asked Bimo to recheck any updates about the room, but he refused to help and ask me to walk and just ask Nabila. Lazy & unpolite staff, shame on you Bimo. A terrible first 1.5 hour for that stay. I feel really bad to my Grandma & Mom for choosing them this hotel for them to stay. I should have booked them to stay at Marriott Resort again. 🤦🏽‍♂️

Subhanallah, thank God, I am satisfied.

Overall good. Improve and find solutions for hotel services, especially during holidays. - So that hotel guests do not have to wait long to get a room. - Queues in the dining room when wanting breakfast, lack of tables. Hopefully it will get better.

Thank you is a common expression of gratitude in Indonesian. The term itself originated as a shortened form of the expression "I thank you" to another person. Thank you are two words that when put together will have a meaning

the service is not very friendly. especially for housekeeping and operator services. if you ask for something from the housekeeping bag, it takes a long time. the same goes for the operator.

Everything is okay, the view is great Disadvantages: - The receptionist's phone was not answered even though I called several times - The first time I checked into the hotel, I deposited 300 outside the hotel price - Yesterday I filled out the form and there was my phone number. And after that my number was targeted by a scammer on behalf of this hotel 🤷🏻‍♀️

ok gud... great clean still good but there was a small cockroach

from the beginning check in was good. but when check out was crowded. the receptionist was not able to be firm about the queue so unfortunately I was interrupted by other people who had just arrived wearing black clothes. please pay attention to the CCTV of this incident. the receptionist on duty at that time was Feby around 12.30 so that she can be trained in this communication

overall was good. the only thing that bother us was the resto staff didn't let our 6 years old child have a break fast with us because we have to pay (first time experiencing this in a 4-5 stars hotel). even tho i booked for 3 pax (2 adults & 1 kids)

The breakfast menu is very varied

The room is very comfortable and the food has many variations and is really delicious.

Good View, Good Vibes, Good Facilities

city center, the environment around the hotel is also very good, the cleanliness and comfort of the hotel is beyond doubt

very satisfying good job, I really want to come back next time

The hotel is very comfortable and pleasant to stay there, the food is also very varied. The swimming pool is good, the water does not sting the eyes

This is a new hotel, so the staff are still confused when asked.

This is the second time staying at Mercure Lampung. It did not disappoint. Basically, if you go to Lampung, you will definitely stay at Mercure, you will fall in love 🫶🏻