Apartment in Seturan

I stayed at the hotel at 26 Dec 2024. The check-in, process was relatively long (more than 30 mins) as there were only 2 receptionists who helped all of the visitors. One of the lift near the lobby was also broken so it took very long to go to the room. There was also no doormats at bathroom when we came to the room (although we made request and then it was later provided). We also booked for one bedroom but got the twin bed instead (we also made request for this).

Smell cigarette. So many mosquito in bedroom.

The bed sheet isn't clean at all, so much brown and black mark in my pillow, even though it doesn't smell. The room itself isn't completed with complementary stuff like water heater, amenities and they charges you for that stuff.

Toilet not in a good condition.

Perfect hotel for family special for kid and todler

This hotel is perfect. The Air Conditioner is cold. The water is good. The service is excellent.

Smelly room and smelly bed. But the staff is very friendly. I forgot my stuff but the staff contacted me and informed me about it. overall staff and services are okay, just the room and bed are very smelly

False advertising. Dodgy & basically a dumpster. Traveloka should ban this off their listing. Worst hygiene I've seen in a place. Definitely not like in the pictures. No batteries for the facilities, ac, TV, and even kitchen is useless — can't be turned on. I can't imagine spending the night here. I arrived, cried, & booked another hotel right away the next minute. It's a ghost hotel for sure & the line for the check in is gross. Unprepared. Massive queue. In a basement worst looking than the pictures here. I would like a refund for the week worth of purchase I spent here. This is undeserving to be rented to others. The place should close down or at least undergo a massive make over before it dares to house people in.