Service is good, location is okay, need to walk abit from shinjuku station. Room is huge for japan size, downside was when I reach hotel at 3pm (check in time) they said my room is not ready, but then they changed my room to another room (similar type) and I got the room view that doesn't fully city view, altho I have requested previously. Stayed there for 4 nights. My view across is office building 😅😅 quite disappointing. 😅