Plans change, it happens to the best of us. Maybe your holiday got postponed, your boss decided to throw a last-minute meeting your way, or you're simply not feeling the trip anymore. No matter the reason, cancelling a hotel booking and sorting out a refund doesn’t have to be a hassle (even if the words non-refundable are staring back at you).

This guide is here to make life easier. We’ll walk you through how to cancel your booking properly, where to submit a refund request, how to keep tabs on your refund status, and what options you still have if you booked under a non-refundable policy. Let’s sort it all out, step by step.

If you need to cancel your hotel booking and request a refund, don’t worry, it’s a straightforward process, especially when done through the Traveloka app or website. Just follow the steps below:

1. Log in to your Traveloka account.

2. Head to My Booking.

Choose the booking you'd like to cancel. Scroll down to the Manage Booking section and tap Refund. Carefully read the refund policy for your booking, then tap Refund to start your request. You’ll be asked to enter your password to continue.

3. Review the Refund Terms & Conditions.

Tick the box to agree, then tap Next. Select the room or unit you’d like to refund and tap Next again. Tick the final agreement box and tap Submit Refund.

No problem, you can still access your booking by tapping My Booking on the Traveloka app or selecting Retrieve Booking on the desktop website.

If your booking was made under the “Pay at Hotel” option, please refer to the dedicated article for specific cancellation steps.

Need help at any step? Traveloka’s customer service is always on hand to guide you.

If your hotel booking is refundable, you can submit your refund request directly through both the Traveloka desktop website and the Traveloka App.

You’ll need to log in to your Traveloka account to access the refund feature, just like in the cancellation steps we covered earlier.

Make sure you’ve updated your Traveloka App to the latest version (3.23 or higher). Older versions may not support the refund request feature, so a quick update will ensure everything runs smoothly.

With everything in place, you’ll be able to manage your refund request quickly and easily, all from the comfort of your phone or laptop.

Now that you’ve submitted your refund request, you’re probably wondering, how long will it take, and how do you keep track of it? Luckily, Traveloka makes it easy to monitor your refund status in real time.

To check the status of your hotel (or flight) refund via the Traveloka App, follow these simple steps:

You can also find this under the My Booking section if you prefer to browse your booking history first.

Waiting for a refund is never fun, but with just a few taps, you can stay informed and in control.

While many hotel bookings offer some level of flexibility, not all do. If your booking falls under a strict policy, you might be wondering what options, if any, are still available. Let’s take a closer look at what happens when your hotel booking is labelled non-refundable and how Traveloka can still assist in certain situations.

Booked a non-refundable room and now need to make changes? We get it, life happens. While many hotel bookings come with flexible policies, some are strictly non-refundable, which means cancellations or refund requests usually aren’t allowed.

If your booking is marked as non-refundable, please refer to the cancellation policy stated clearly on your hotel voucher. In most cases, no refund or cancellation can be made under this type of policy.

However, in rare circumstances where the hotel is unable to accommodate your booking, for example, if the property is overbooked or closed unexpectedly, you may still be eligible for assistance. Here’s what to do:

Alternatively, if you're unable to proceed via the app, you can always reach out through the Contact Us page. Be sure to have your Traveloka Booking ID ready for faster assistance.

Even with non-refundable policies, Traveloka is committed to helping you find the best possible solution when things don’t go to plan.

Traveloka gives you more than just a place to sleep, it offers flexibility, transparency, and peace of mind. With easy-to-follow booking management, real-time refund tracking, and support that actually supports, you're never left guessing. From last-minute changes to unexpected hiccups, you’ll always know what to do and where to turn.

Next time you’re planning a trip, use Traveloka to find the perfect hotel, enjoy exclusive deals, and manage your bookings with ease. It’s travel made simple, just the way it should be.

Still have questions? You can explore more helpful information at Traveloka Hotel Help Centre. Need personal assistance? Reach out to our Customer Service team directly at Traveloka Contact Us, we’re here to help anytime.