I have stayed in this hotel many times before, for work, and because it is only one night I am not bothered by the overwhelming smell of moisture. Getting checked into the hotel, takes around a good 10-15 min once you are assisted. On the evening of the 28th of February 2025 at around 1930 hours I went to eat some dinner. I gave my room number to one of the ladies attending the entrance of the restaurant. After she assisted me with a cold soft drink, I then proceeded to my table, it was on the furthest corner of the buffet. I took a plate from the “wrong area” - when a male worker - Jonathan started shouting at me infront of all the other guests, and ripping the plate from my hand, pointing into the opposite direction to the start of the line (where no food was) where the exact same plates were present. He was speaking in Portuguese back to me, after I asked him what the problem is when both plates are the same and what he tried to prove by doing this. Then he didn’t answer me and started talking to himself in Portuguese and not making eye contact with me anymore.

I had a pleasurable time while staying in ibis hotel specially the foods and drinks including the rooms were great. They have been serving me with best hospitality and i had a good time to meet a couple of servants such as Victor,Rosania and others.

The hotel was very good, I cleanser, comfortable, accessible everything was perfect .

Very good service and food is great ,nice hospitality from the Waiters #Victor, and rosania

Food and environment from the personnel victor and rosania Was in Great condition with a very satisfying service