A pleasant surprise. Airport shuttle was quick friendly efficient . Hotel checkin fast friendly . Room great beds comfy will be back when passing thru.

Fabulous place for us to stay prior yo vacation.All staff very polite and accommodating We will be back and send our friends as well ! Thank you

Clean, comfortable and convenient.

Great experience has usually

Helpful staff.

I had a wonderful experience with my family at the hotel I would recommend to anyone looking for place to stay.

Everything was great from check in to check out. It could have just been my room but the shower had a weak stream and pressure. Other than that, it was a good experience and I would go back

Smooth checkin, great room

Terrible never stay here. The place was dirty. Not worth the money at all

Good location

Nice stay.

Liked it all!

I’ve stayed at this hotel a few times, and while the facilities are good, my most recent visit revealed gaps in customer service. On my last day, I signed the check at breakfast to charge it to my room and left a cash tip. Hours later, I was told the check was unsigned and asked to re-sign it. Strangely, my tip was missing. I informed the front desk that I’d rather pay directly than sign again, but they seemed unsure how to handle the issue. Thankfully, Sylvia from the restaurant showed empathy, apologized, and even gave me cookies to make up for the mishap. Her kindness was appreciated, but the missing tip and confusion left me uneasy. If you stay here, I recommend photographing any signed documents to avoid similar issues. Aside from this incident, the stay was decent, though the front desk and restaurant staff could benefit from better coordination.

good restaurant

Great customer service

Close to the airport

Poor Bathroom was dirty Plugs on the night stand didn’t work Stand lamp didn’t work Adjoining door terrible

Was perfect for our needs. The free shuttle to the airport was very handy in taking the train downtown.

Very friendly staff, easy check-in, nice clean room

Reception, extremely poor service. Woman needs more customer service training. Not extremely busy and no problem waiting our turn; however, once it was our turn she turned to a co-worker and had a 5 minute conversation. I moved to the next gentleman who was helping our friends when the coworker left so I returned to stand in front of her. My wife had made the reservations for both ourselves and friends we were traveling with. When reception asked for identification I gave her my driver's license and she said there was no such reservation. When I explained to her my wife had made the reservation she asked if there was another name it could be under. I gave her the name of the friends who were checking in with the gentleman. She again repeated is there another name that could be under at which time I turn to my wife and said they don't have a reservation under our last name. At this point the woman said very rudely "you're not listening to what I'm saying"! My wife joined the conversation at this point and said "I made the reservations for both parties" gave her name, which is the same last name as mine and our friends name. Reception then asked for identification from her. It appears that what she was looking for was a different first name but wasn't very clear in her questioning. Instead of asking for a different first name became rude and belittling. Check out was extremely pleasant and restaurant Rob was excellent!