Hotel under renovation and wasn’t communities ahead of time

Great property and excellent service

No gym was a bummer but it’s a lovely place with great service.

No heating in the room on a snow day.

The property was undergoing renovations, which was not communicated to us. Based on other reviews, this has been an ongoing issue. Furthermore, the mattress was very old and required replacement. This is highly disappointing for a 5-star hotel. I would not recommend it. There are many other options in the immediate area.

We always loved the Sofitel, and regularly stayed at the hotel over the years when visiting family: but no gym, no bar, no Renoir, no place to sit while waiting in the entrance is really annoying as they are redoing the entrance, the restaurant, and the gym: what is the point of going if it is not cheaper. We were staying on the 14th floor on the street side on the main road, Sherbrooke. For the first time I slept so badly while at the hotel because of the street noise. Then only having the duvet for the bed, I was often too warm. I spend all night having it either on, when too cold, and off, when too warm. We had just spent 2 days in a Relais-Châteaux in North Hatley and I realized how disappointing Le Sofitel was.

Great place to stay in Montreal.

It was a nice hotel but there was significant ongoing construction and a days long power outage during my stay. The power outage was known in advance but I was not informed about this at the time of bookkeeping.

Room was incredibly comfortable. Staff was very attentive and curteous.

The reception, bar, restaurant are closed for construction. I picked the hotel for its location and restaurant having a good atmosphere for a morning meal meeting. Well no one had the decency to advise me when calling and or booking the room. My scheduled meeting was a disaster to move last min and the price was insane for the inconveniences at the property.

Great staff Amenities not replaced enough No mini fridge The one they have is stocked with beverages , no space for anything else Currently under construction so no bar, dining room

Staff was very nice, however, the hotel was under construction, so many of the services that should be offered in 5-star hotels were not available, ie. fitness center and restaurants. This was not indicated on the website when I booked the hotel, and had I known I would not have booked it. We made a complaint and the hotel did not do anything about it.

Renos were difficult but the rest was good

Full price during a renovation without stating there was a renovation going on. No restaurants available for breakfast, dinner or a cocktail. My sister and I were there on a girls trip and were disappointed.

The hotel is under construction, which ruins the experience. Spa was not working which was very disappointing to…I booked it looking forward to the spa experience. Room very small and coffee machine was not working, also TV menu was in French so I had to call hotel to send someone to figure out how to switch to English. Would not recommend at least until it’s done construction. Overpriced considering experience provided

This is a beautiful hotel but it is under construction. I was not aware of that when I booked and there have been almost no provisions made for that--there is no in-hotel dining, bar, or gym, or even nice place to sit, and no discount for the fact that they are lacking these amenities. The entrance has not even been finished to look nice temporarily, it looks like a construction zone. I would go back but not until it is redone.

Good service. Clean and cozy. The best location. Fresh and delicious food. Quite and safe area.

Entire place under construction. No lobby, no gym, no restaurant, no bar. Just a construction site with rooms. Insane these rooms are going for full price given the condition of this place. Will never stay again.

It’s under construction- do not book If you won’t stay in the hotel and just want to explore, it’s good- good location and friendly staff. However, there is NO amenity - no gym, no pool, no place to eat, it’s fully under construction. The hotel should at very least disclose it and offer a bit of discount.

Hotel is under construction this would have been a helpful note before booking.