Service, location,. facilities and food were all excellent..we ended up not leaving the resort the entire time. The easy safe beach access was really fun for the kids. The mall access from the hotel was a fun surprise!

Excellent location and excellent customer service

The beach villa was wonderful. Beautifully decorated and very comfortable. The view was directly on the beach and the lovely gardens leading to it. The service was a little slower than in the tower. Love the Fiur Seasons! My hotel of choice!

Thank you

Great place for family great view ocean

I enjoyed my stay in the hotel exilent choice clean rooms, delicious breakfast, evening coffee shops, very secure and lots of things to do swim in beach or swim in one of the 3 swimming pools, play squash, use the fully equipped gym, sauna, jacuzzi and much more. The hotel has access to nice three floors mall.

Very nice and relaxing stay

Service staff were amazing, just as example, Islam and Abdrl Tawab @ the beach restaurant, were just pure joy and cheer.

Safe

Picturesque property: lobby, hallways, rooms, the grounds, beach area and pools. Awesome ocean view, along with private, comfortable & well served beach area. Well spaced outdoor dining..along with attentive staff & accomodative staff, within their capacities, from front desk, to dining/restaurant manager when couple of snags occured but were quickly addressed.

This place was truly amazing. Aside from the top notch luxury of the hotel, it’s wonderful to be right in the middle of the city while having a completely quiet private beach and different pools to choose from. Mall right in the hotel for shopping, Food was great and so was the staff at the fish restaurant, Moustafa, Malala, Yara, and Nivine. Also the bar by the salt water pool by the beach was such a nice place to hang out at with great service, Ramy Zaky, Ibrahim and Martina and all the staff there made us feel so welcome, comfortable, and having the best time while there. Their kindness, professionalism, and pleasant demeanor really made us fall in love with the hotel even more. My family and I decided after this trip that this spot will be our yearly summer vacation spot. It surpassed our expectations and anywhere we went to before. Keep up the great work

Best hotel in Alexandria Egypt true 5 plus stars

Great service and nice staff

overall experience was good

Clean

I have been to San Stefano 4 Seasons multiple times within the last few years. It's pretty much the only choice if you are visiting Alexandria. Location, Amenities, Hospitality of staff, food...etc are all excellent. The view is just charming. Very well maintained. Highly recommended.

Amazing hotel. Great staff and very welcoming. Great location. Walk in to shoping mall. You will find every thing there. Sea view room very nice. We were 3 person. Breakfast was yummy and nice view .

As soon as I arrived and got out the car a child from the street grabbed my arm the staff did nothing but luckily the driver I was with spoke to the child. We went into the hotel the receptionist informed us breakfast in dollars. No one asked to take our luggage to the room and so we were about to take it our self’s then noticed there was stairs so we asked someone to do it for us. Our room was fine even though the technology was outdated in terms of the tv being blurry and no usb plugs. We tried the Spa which I wish we hadn’t my mom got burnt in the steam The staff gave her cream and said they would follow up with a call to see how she was but they didn’t. I did speak to reception about this situation he also asked how was our stay. I explained that no one called to see how my mom was like they said and that the tv in my room does not work and I said technology was outdated. A electrician came he was not able to do anything because the Tv was ancient he said he would get a new one but he didn’t come in the morning. We had someone playing music in the room above at 2am in the morning I called room services and no one resolved it then had to call three other times for it to be resolved. There was no apology from the staff again. We did however go on there restaurants boat which I would highly recommend to have dinner as the staff are lovely there and a car will pick you from the hotel. All in all this hotel does not reflect the four season standard so I would avoid.

Loved this hotel. Staff was excellent especially Mirna at the front desk. Good variety and view at breakfast. Great view from room.

Truly the meaning of a 5-star hotel. Once in a while they should offer promotions with lower rates... I think I would be very tempted to stay a full week or two with the family. But even a 2-day stay is quite the experience.